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Reviews of BELLUSTAR TOKYO, A Pan Pacific Hotel

5 out of 5
BELLUSTAR TOKYO, A Pan Pacific Hotel
Kabukicho1-29-1, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 18 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, luxurious and very close to Tokyo nightlife
Stayed 1 night in May 2024
Response from Senior Director Executive Office on 14 May 2024
Dear Guest, thank you for your recent stay and for sharing your feedback with us. We appreciated giving us the perfect 5* rating! We look forward to welcoming you back to our hotel.

10/10 Excellent

Loxton James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all exemplary in every way. The room was astoundingly comfortable and worth every cent. The breakfast was a delight every morning. This shall be my go to hotel in Shinjuku from here on out.
Stayed 4 nights in Mar 2024
Response from Senior Director Executive Office on 26 Mar 2024
Dear Guest, thank you for taking the time to share your experience with us. We are grateful to read that you enjoyed the room and the breakfast. We look forward to welcoming you back to Bellustar Tokyo.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first hotel review on Expedia. I’m a spoilt (and very picky) traveler having stayed at the most luxurious hotels worldwide both for business and leisure. Having said that, Bellustar hotel has far exceeded all my expectations and even Ritz and Astoria pale in comparison with the service, amenities, central location, impeccable food options and ambience. 10 out of 10 experience. The check in at the room without a hustle of doing it at the lobby after a long flight has added a special extra touch. I would highly recommend this hotel equally to solo, business and family travelers coming to Tokyo. Thank you to the staff for making my stay special.
Response from Senior Director Executive Office on 26 Mar 2024
Dear Guest, thank you for this super excellent feedback from your recent stay with us. We are delighted that you enjoyed your stay so much. We are proud of the high praise we have received from you, many of whom have stayed at other luxury hotels. We look forward to welcoming you back to Bellustar Tokyo in the near future.

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an AMAZING stay here. The hotel is gorgeous, new, and well maintained. The staff were so accommodating, kind, welcoming and professional. The location is great, and is amazing if you are looking for an area where there is always something to do. We also had a view of Mt Fuji from our room!! Would definitely come back!
Stayed 3 nights in Mar 2024
Response from Senior Director Executive Office on 26 Mar 2024
Dear Guest, thank you for this wonderful feedback from your recent stay with us. We are so glad to hear that you enjoyed the room and the location. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Bellustar and another hotel in Osaka that was also five stars. This is a completely different five star property and probably one of the best hotels I’ve stayed at. The staff during my entire stay was phenomenal and although the property itself was beautiful, the staff made it an extraordinary experience. The hotel looks exactly likes the pictures - highly recommend staying here as it’s close (walking distance) to the main area in Shinjuku.
Stayed 3 nights in Mar 2024
Response from Senior Director Executive Office on 12 Mar 2024
ear Guest, thank you for taking the time to share your wonderful feedback from your recent stay with us. We are grateful to read that you enjoyed our services. We appreciated that giving us 5*rating and look forward to welcoming you back to Bellustar Tokyo.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Senior Director Executive Office on 22 Feb 2024
Dear Guest, thank you for your recent stay and your perfect 10*rating! We look forward to welcoming you back to our hotel.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
One of the top hotels I’ve stayed at. Amazing service and accommodations!
Stayed 4 nights in Dec 2023
Response from Senior Director Executive Office on 10 Jan 2024
Dear Guest, Thank you for giving us such great feedback on Expedia review following your recent stay at BELLUSTAR TOKYO. We look forward to welcoming you back to our hotel.

10/10 Excellent

kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service staffs are very good & helpful
Stayed 5 nights in Dec 2023
Response from Senior Director Executive Office on 3 Jan 2024
Dear Guest, Thank you very much for giving such a great feedback and your 10*rating.

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellustar Hotel is located in the heart of Shinjuku which is a plus. However, the staff are very green and unable to provide solutions when the hotel guests have problem. For example, clear directions to the Shinjuku Station (except the East exit) & unable to get information of the restaurant operating hours (they recommended a restaurant for late dining but when we arrived, already past last order time).
Stayed 2 nights in Nov 2023
Response from Senior Director Executive Office on 3 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback with us from your recently stay at BELLUSTAR TOKYO. We apologized for the inconvenience caused by the staff. We were distressed to read that some aspects of our service were not to your satisfaction. Please accept our apologies and further training will be provided to improve their skills and knowledges.

10/10 Excellent

Allen, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. Very nice hotel in Shinjuku, if you are looking for high-end. However, i just wish there were one elevator that can take me to my floor without getting off at 18th floor, to take different elevator to go up.
Response from Senior Director Executive Office on 5 Nov 2023
Dear guest,Thank you very much for staying at BELLUSTAR TOKYO. Thank you again for your kind words of praise. We apologize for the inconvenience caused by the elevator transfer. We will continue to strive for further improvement of our services and look forward to serving you in the near future.

10/10 Excellent

Hei Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view and help staff.
Stayed 2 nights in Oct 2023
Response from Senior Director Executive Office on 31 Oct 2023
Dear Hei Man,We are very honored to receive your excellent evaluation. We look forward to welcoming you back to BELLUSTAR TOKYO in the near future!

10/10 Excellent

Seok chan

Stayed 4 nights in Sep 2023
Response from Senior Director Executive Office on 31 Oct 2023
Dear Seok chan,Thank you for your 5*Rating!!

10/10 Excellent

jevaughny

Everything is excellent
Stayed 3 nights in Sep 2023
Response from Senior Director Executive Office on 19 Sept 2023
Dear Guest, Thank you for a fabulous review of our hotel and thank you for your 5*Rating!

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Senior Director Executive Office on 31 Oct 2023
Dear Guest,Thank you very much for staying at BELLUSTAR TOKYO. We are very honored to receive your excellent evaluation.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellustar and staff at Bellustar need to be given more than 5 stars. We had an excellent time staying on the property and the view was amazing. Staff went above and beyond the necessary even offering turndown service which not many or even all other property offer at 4.5 star rated hotels. Breakfast included was delicious and filling to start the day and there is nothing negative I can ever say about Bellustar and its staff. Would definitely come back and stay with Bellustar in the future.
Stayed 3 nights in Aug 2023
Response from Senior Director Executive Office on 15 Aug 2023
Dear Jennifer, Thank you for your recent stay and for sharing your experience with us. Your kind acknowledgement of the efforts of our staff s greatly appreciated and it will be our pleasure to share your comments with everyone. Thank you for your 5*Rating and we look forward to welcoming you back to BELLUSTAR TOKYO in the near future!

8/10 Good

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of Shinjuku from my hotel room which I am sure will be even better on a sunny day. Good western breakfast but can be improved by having more options eg: Japanese. Friendly and attentive staff who are eager to help.
Stayed 4 nights in Aug 2023
Response from Senior Director Executive Office on 15 Aug 2023
Dear Guest, Thank you for your recent review of BELLUSTAR TOKYO. We appreciate you taking the time to provide us with your feedback. Please be assured that your constructive remark regarding the breakfast option has been into consideration. We look forward to welcoming you back to our hotel,

10/10 Excellent

Myoungho

Stayed 5 nights in Jul 2023
Response from Senior Director Executive Office on 21 Aug 2023
Dear Guest, Thank you for your 10*rating!

10/10 Excellent

isbhel yahel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Senior Director Executive Office on 22 Feb 2024
Dear Guest, thank you for taking the time to share your wonderful feedback. We appreciated giving us perfect 10*rating! We look forward to welcoming you back to our hotel.

10/10 Excellent

TSAI CHEN

Stayed 1 night in Oct 2023
Response from Senior Director Executive Office on 31 Oct 2023
Dear TSAI CHEN, Thank you very much for staying at BELLUSTAR TOKYO. We are very honored to receive your excellent evaluation. We will continue to strive for further improvement of our services and look forward to serving you in the near future.

8/10 Good

Ah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Senior Director Executive Office on 31 Oct 2023
Dear Guest, Thank you very much for staying at BELLUSTAR TOKYO. We are very honored to receive your excellent evaluation. We will continue to strive for further improvement of our services and look forward to serving you in the near future.

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ドア入口からチェックイン迄、丁寧に対処頂きました。ただ一つ気になるのが湯船排水口の位置です。湯船の中心に有るため体がつかえると、直ぐに排水が始まります。気がついたらお湯が少なくなっていました。
Stayed 1 night in Aug 2023
Response from Senior Director Executive Office on 15 Aug 2023
Hiroko様　この度はBELLUSTAR TOKYOにご宿泊頂き誠にありがとうございました。快適にご滞在頂けましたことを伺い大変嬉しく存じます。湯船の排水口の位置に関しまして、確かにお体が触れ易い中心部にございますので排水が始まってしまいます。お体が触れないように浸かって頂くことにより不自然な体制となりご不便をおかけしてしまいましたことをお詫び致します。貴重なご意見をありがとうございました。Hiroko様のまたのご来館をお待ち申し上げております。

6/10 Okay

masayuki

Stayed 1 night in Jul 2023