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Reviews of Hotel Gracery Shinjuku

4 out of 5
Hotel Gracery Shinjuku
1-19-1 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 834 out of 1471 reviews" "
Rating 8 - Good. 430 out of 1471 reviews" "
Rating 6 - Okay. 141 out of 1471 reviews" "
Rating 4 - Poor. 43 out of 1471 reviews" "
Rating 2 - Terrible. 23 out of 1471 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rupinderjit

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, right in the middle of the action.
Stayed 3 nights in May 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was that the mattresses and pillows were a crime against my neck and back
Stayed 14 nights in Apr 2024

10/10 Excellent

Jack, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed almost two weeks, best location in Tokyo!
Stayed 11 nights in Apr 2024

10/10 Excellent

Joshua Dylan, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

8/10 Good

Jia Hao

Liked: Staff & service, property conditions & facilities
convenient location.
Stayed 2 nights in May 2024

4/10 Poor

Maureen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This place is all about packing em in and making money. A little too touristy. Rooms are very tiny. Breakfast could have included more fresh fruits and vegetables. The interactions I had with the staff was subpar. Not the best customer service. I will not be returning.
Stayed 7 nights in Apr 2024

10/10 Excellent

John, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the epicentre of Shinjuku entertainment district, with its restaurants, bars, clubs, shops, services, this Godzilla themed hotel was a fun stay for us. The room was good sized for Tokyo, bed was comfortable, good AC and wifi. Staff were friendly and helpful. Would definitely consider staying again if we are back in Tokyo.
Stayed 2 nights in Apr 2024

6/10 Okay

Bryce

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great hotel in a very overly touristy and busy area of Shinjuku. Biggest issue with the room is it is so so so dusty! Everyday more and more layers of dust would appear
Stayed 9 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient location, about five minutes walk to Shinjuku station which takes you all over Tokyo and other cities such Hokone…the alley in front of the hotel is lively as there are many karooki and bars very safe to walk around.
Stayed 4 nights in Apr 2024

6/10 Okay

Maybel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Eric, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting design with Godzilla models and posters. Very busy neighborhood. Good staff
Stayed 8 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Amenities
The staff was very accommodating and the building was clean. The bathrooms were amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great view of Godzilla.
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and helpful staff who especially welcomed my 7 year old with a small Godzilla pin!
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Shoban

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located in the heart of Shinjuku. Amazing food and nightlife around the area. The hotel itself is clean. Toilets are nice too. However, it is noteworthy to note that the rooms are tiny. Best suited for solo travellers. Pillows are rather hard too. Otherwise, a great place to stay.
Stayed 9 nights in Apr 2024

8/10 Good

Teddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 6 nights in Apr 2024

10/10 Excellent

Jenni

Travelled with partner
Liked: Property conditions & facilities
Hotel is awesome! The staff is great and rooms are clean. The bathroom-especially the shower/bathtub and the bidet are excellent. If I was coming to Japan again though, not sure I would stay in Shinjuku since it’s so so crowded and not the cleanest.
Stayed 5 nights in Apr 2024

8/10 Good

Sivendiran

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small
Stayed 2 nights in Apr 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

lena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No space, no where to hang ur clothes in the bathroom or anywhere. Too tight for the price u pay. Exhausting yo stay in ur room.
Stayed 2 nights in Apr 2024

8/10 Good

ANDY

Travelled with family
Liked: Cleanliness, staff & service, amenities
I came to Japan during the sakura season and stayed at the hotel at the end of March 2024 for five nights.The hotel islocated in convenient area of Shinjuku, about 5 minutes of walking from the Shinjuku Station West Exit. The area is bustling during daytime and lively at night especially on weekend. The area around the hotel is safe as is anywhere in Japan. The hotel rooms are small and expensive during the cherry blossom season. We were a party of four and had to book two rooms with a small double bed and barely had space to walk around in the room with our luggage. The hotel had an optional buffet breakfast, the food selection was good but it became boring with the same food every day so we only ate breakfast there for three mornings of our stay and ate at other restaurants in the same shopping complex on the other days. The hotel room service was good during our stay. We would look for other choices to stay the next time we come to Japan because of the hotel price value with the space they have.
Stayed 5 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great area of the city comfortable rooms. great eating and shopping nearby
Stayed 3 nights in Apr 2024

10/10 Excellent

Jamie, Long beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this hotel and will definitely return.
Stayed 14 nights in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay! Japanese style bathroom which I like! Center of everything and hard to get lost when you look up and see Godzilla. Good place to stay for nightlife
Stayed 3 nights in Apr 2024

10/10 Excellent

Myca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located so close to shinjuku station but missed seing godzilla head up close for it was under renovation.
Stayed 7 nights in Apr 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Arlene Veloro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great views
Stayed 6 nights in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week and feel like it’s a great value for the price. We would definitely stay again. Great job!
Stayed 6 nights in Apr 2024

10/10 Excellent

David A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very accommodating and the staff was extremely helpful.
Stayed 8 nights in Apr 2024

10/10 Excellent

Natalie Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff. Room was clean and perfect size
Stayed 6 nights in Apr 2024

8/10 Good

Araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient, close to shopping, restaurants, and train station. The room was a lot smaller than anticipated, it's for 2 people max. There in no closet to store luggage, so it will always be in the way. The bed and pillows were also extremely firm.
Stayed 5 nights in Apr 2024

6/10 Okay

Chelsea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Should notify people making reservations that the Godzilla terrace and cafe are closed before making a booking. Hotel was nice, great location. I would definitely recommend adding the breakfast buffet with your booking restrictions.
Stayed 5 nights in Apr 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Disappointed in that the Godzilla area was off limits, and there was no common area to hang out in and work on computer, have a coffee, etc.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty great. Lotta Godzilla stuff but sadly the terrace for the Goji head was closed
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very small. Breakfast was ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Nathaniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2024

10/10 Excellent

jinglin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Rameshkumar, Bellevue

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Elwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Godzilla floor. Perfect location in Shinjuku. Staff was very friendly. Will stay here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Garrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
godzilla Hotel what else is there to say
Stayed 4 nights in Apr 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service
Great location for transport, food and nightlife; hotel is clean and staff are very helpful. Room sizes are very small but that’s Tokyo - in my room there was no cupboards or storage just two small indents in the wall with space for three hangers each. If you travel light you’ll be fine. One thing to note, it that due its location you have to be aware of the streets you walk down as some have aggressive touts trying to push you into going to what I assume to be strip clubs. That did make me feel unsafe but once I knew the streets they operated on and avoided them it was fine. All in all a great three star hotel with compact rooms.
Stayed 4 nights in Apr 2024