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Reviews of Chelsea Hotel, Toronto

4 out of 5
Chelsea Hotel, Toronto
33 Gerrard St W, Toronto, ON

Reviews

7.8

Good

Rating 10 - Excellent. 2563 out of 6779 reviews" "
Rating 8 - Good. 2081 out of 6779 reviews" "
Rating 6 - Okay. 1153 out of 6779 reviews" "
Rating 4 - Poor. 612 out of 6779 reviews" "
Rating 2 - Terrible. 370 out of 6779 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a few blocks from the Toronto General. Less than 10 minute walk. Its also only a few blocks from Yonge St.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff City enter
Stayed 2 nights in Apr 2024

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Easy to find. City centre near Eaton mall. In the middle of everything
Stayed 1 night in Apr 2024

8/10 Good

pierre

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Inderpreet

Liked: Cleanliness, staff & service, property conditions & facilities
i
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Apr 2024

4/10 Poor

Abbey

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable, noise from Wellesley Street and a Coke machine out in the hall. If I got two hours sleep, I was lucky. emergency equipment and heavy equipment moving all night. I would never spend a nickel on this place ever again $200 would just thrown in the garbage. I wanted to be well rested. I’m having surgery at 10 o’clock. I am so stressed out I can’t wait to put me out. I live in Whitby and decided to stay overnight instead of that mind blowing Toronto morning traffic. What a mistake.
Stayed 1 night in Apr 2024

4/10 Poor

Shaunette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

LOU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and property are dated. I was surprised when I compare to other hotels. I realize a Leaf playoff game was on but 500 for a night was too high given the condition of the hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Mike

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My floor was under construction sucked
Stayed 1 night in Apr 2024

4/10 Poor

Roberto

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Had the thermostat at 16C, but the room was very warm. I called and asked if they could come help me fix it and they said that there is no AC during this time of the year and if I needed the room to be cold that I should open the Window of my room… which I did… but it is downtown Toronto on Thursday night… so I was only able to get about 4 hours sleep because of how loud it was and the other two nights that I stayed there, was no exception… I don’t normally leave reviews of hotels, but unfortunately this was the worse sleep I’ve ever had in a hotel. I paid nearly $2000 for a 4 night stay and had to have the window open all 5 days I stayed at the hotel, so not a single peaceful moment.
Stayed 4 nights in Apr 2024

10/10 Excellent

juanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Double beds to small for comfort, beds are hard and uncomfortable.
Stayed 1 night in Apr 2024

8/10 Good

Haris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew, Goulds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay close to amenities and relatively short walk to the roger’s center and scotiabank arena if you’re active at all
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024

6/10 Okay

Virginia

Travelled with partner
Disliked: Property conditions & facilities
Our room was exceptionally small, and no kurig just a small kettle with instant coffee but the most disturbing thing is that: at 6 in the morning (i am a very light sleeper) i can hear someone trying to get in their room, but was having issues with their key card, turns out it was my room, i had the chain lock on, and when i said HEY! He stopped fiddling with the lock and said: Housekeeping....like hell housekeeping, now get this...comes back a second time 20 mins later and when i said wth?! He says sorry this room is supposed to be empty, if so...then why would it need housekeeping??
Stayed 1 night in Apr 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in a perfect location
Stayed 2 nights in Mar 2024

4/10 Poor

Shannon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the worst stays in terms of cleanliness. Our room had brown marks on the bathroom door and mirrors. Bottom of the doors and cracks were black. The cocking on the sink had black spots resembling mold. The bed wasn’t made and the chair was sticky. I was very hesitant to even want to sleep in the bed but every other hotel in the city was sold out. Won’t be coming back
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful, convenient downtown hotel. The staff were kind and helpful. The in-house restaurant was delicious and moderately priced. Our room was clean and comfortable! This location was close to everything downtown. Couldn’t ask for a more enjoyable stay!!! ❤️
Stayed 3 nights in Apr 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel. Staff is very friendly and helpful. The building is older and the rooms are simple. We were a bit disappointed to not have a mini fridge or microwave in our room. Also, the pool was a bit disappointing. We went swimming twice. The first time it was good but the second time, the slide was shut down (we did not see any signage explaining why or when it would be back on) and also there were no towels at the pool. Another family was trying to call the front desk to alert them of the no towel situation and the front desk kept calling the pool even though there was no staff member to be found. Finally, we had to leave and got back to our room without towels, wet and dripping. On a minor note, the change rooms were not great. The door is always propped open and there is no where private to change. On a more positive note, we quite enjoyed the restaurant on site, the staff was excellent and it is a very walkable area with lots of stores nearby. Farm boy is a block over which was nice to pick up a few snacks.
Stayed 5 nights in Apr 2024

8/10 Good

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good close enough to everything
Stayed 3 nights in Apr 2024

8/10 Good

james, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean lots of things to do in the area, and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Clarice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
No fans. No. Ac. No screens for sliding door. Was like sleeping in a sauna !
Stayed 2 nights in Apr 2024

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Door men were extra helpful and polite.
Stayed 3 nights in Apr 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location. Staff is great, hotel is clean, quiet, very nice.
Stayed 3 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Ashley, Thank you for the amazing review! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We know if we are doing it well, people will fall in love with us. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

8/10 Good

Andra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything but traffic/construction everywhere and construction in the building
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Andra, Thank you for the review and for staying at the Chelsea Hotel. We apologize if there was any inconvenience during your stay! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Roger, Thank you for the perfect review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist

4/10 Poor

Bettyann

Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Bettyann, Thank you for the score! We are sorry if your most recent visit was not one you had been entirely happy with. We hope you can give us another opportunity to restore your faith in our accommodation and services. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto.

6/10 Okay

YVETTE

Travelled with partner
Liked: Amenities, property conditions & facilities
A good to stay... You can eat anytime you want coz there's is a resto inside the hotel/lobby.a very convenient to leave.
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Yvette, Thank you so much for your recent review of your stay at the Chelsea Hotel! We're delighted to hear that you found Chelsea Hotel to be a good place to stay, and that you enjoyed the convenience of having a restaurant right in the lobby. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

4/10 Poor

ahmad

Liked: Staff & service
Disliked: Property conditions & facilities
Huge construction next to hotel. Very noisy early mornings
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Ahmad, Thank you for your recent review and for choosing to stay at the Chelsea Hotel. We apologize for any inconvenience caused by the construction noise nearby. Unfortunately, this is beyond our control, but we appreciate your understanding. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel....over priced
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Rose, Thank you for the perfect score! We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

10/10 Excellent

Danielle, Wikwemikong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Anna Maria, Thank you for the wonderful review! We are thrilled to know that our amenities and hospitality were well-suited to your needs. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Jeffrey, Webster

Liked: Cleanliness
Thumbs up
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Jeffrey, Thank you for the review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

8/10 Good

Monique

Stayed 4 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Monique, Thank you for the score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

6/10 Okay

My Linh

Travelled with partner
Liked: Cleanliness, staff & service
The shower in my room was not functioning properly. Otherwise, it was good
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear My Linh, Thank you for the review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We apologize for the inconvenience with the shower not working, we will let our maintenance know about this issue. Thank you for bringing this into our attention. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

6/10 Okay

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was decent but not exceptional, offering basic amenities. Ideal for families with young children, it provided plenty of space for our toddler to run and swim to their heart's content. Not the highlight of our Toronto stay, but it served its purpose.
Stayed 3 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Chris, Thank you for your honest review of your recent stay at the Chelsea Hotel. We're pleased to hear that you appreciated our amenities for kids and that your toddler had plenty of space to enjoy. While we aim for exceptional experiences, we understand your feedback and are always looking for ways to improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Cassidy, Thank you for the review and for staying at the Chelsea Hotel. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

10/10 Excellent

Seth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Seth, Thank you so much for taking the time to leave us an excellent review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

6/10 Okay

Roland

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old not renovated for many years. Bathroom very old and making air noise in middle of the night because of the air noise in plumbing dometing hot water was coming out brown .
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Roland, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your feedback regarding the condition of our rooms, and we want you to know that we are actively working on renovations and upgrades to improve our facilities. We apologize for any inconvenience you experienced during your stay and hope to welcome you back once our improvements are complete. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard room. Everything was fine. Breakfast at the market cafe was very nice.
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Janet, Thank you so much for taking the time to leave us a wonderful review! We know if we are doing it well, people will fall in love with us. Your happiness and comfort are of utmost importance to us! Also, amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Raymond George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served the purpose.
Stayed 2 nights in Apr 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Central location close to Downtown area. Staff were all professional and approachable with the Concierge staff being super helpful. Rooms are a little tired and dated but overall a reasonable hotel.
Stayed 4 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Gabriel, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're glad to hear that you found our central location convenient and our staff professional and approachable. Your feedback about the rooms being a bit tired and dated is duly noted, and we're continuously working to improve our facilities. We hope to have the opportunity to welcome you back in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto