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Reviews of Deluxe Inn

2 out of 5
Deluxe Inn
1554 The Queensway, Toronto, ON

Reviews

7.0

Good

Rating 10 - Excellent. 227 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 215 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 134 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

chris, Montreal

Liked: Cleanliness, staff & service
Disliked: Amenities
It was ok for a one night stay. Waiting 4 days for the return of my security deposit is a little excessive
Stayed 1 night in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

nallely

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in May 2024

8/10 Good

Faisal

Liked: Cleanliness, staff & service
For the price, the place was decent and clean. Close to TTC stop, places to eat, and shopping.
Stayed 6 nights in Apr 2024
Response from Sheena Gadra- Front desk on 7 May 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Yahya

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024
Response from Sheena Gadra- Front desk on 7 May 2024
Thank you for staying with us. We appreciate your feedback

2/10 Terrible

Lesley, The Villages

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets had hair on them and there was hair in the shower.
Stayed 1 night in Apr 2024
Response from Deluxe inn- Front desk on 7 May 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

6/10 Okay

Olga

Liked: Cleanliness, staff & service
Good place for reasonable cost
Stayed 1 night in Apr 2024
Response from Sheena Gadra- Front desk on 7 May 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location and accessibility
Stayed 1 night in Apr 2024
Response from Sheena Gadra- Front desk on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Erastus

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are so clean
Stayed 1 night in Apr 2024
Response from Sheena Gadra- Front desk on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Karan

Liked: Staff & service
Disliked: Property conditions & facilities
Everything is painted, including the bath tub and wash basin
Stayed 1 night in Apr 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and access to Downtown Toronto
Stayed 1 night in Apr 2024
Response from Sheena Gadra- Front desk on 10 Apr 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Juliana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The temperature was really off the whole time
Stayed 3 nights in Mar 2024
Response from Deluxe inn- Front desk on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

2/10 Terrible

Kaliza

Stayed 1 night in Mar 2024

4/10 Poor

Eduardo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was still poop inside the toilet floating around and hair all over the bathroom
Stayed 1 night in Mar 2024

10/10 Excellent

Arpit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheena Gadra- Front desk on 10 Apr 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Lissety

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not friendly Very little information given
Stayed 1 night in Mar 2024
Response from Deluxe inn- Front desk on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

4/10 Poor

Tina, Mirabel

Liked: Cleanliness
Disliked: Staff & service
The 2 girls we dealt with during our stay were not very welcoming, dry, no smile. The room we slept in had a cat litter smell and when I informed one of the girls she ignored me, so I repeated myself to make sure she heard me and all she did was look at me and then looked the other way. The pillows are so worn out so make sure to ask for extra pillows. Oh and make sure to ask for pillow cases because they’ll bring them to you with out them
Stayed 1 night in Mar 2024
Response from Deluxe inn- Front desk on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

6/10 Okay

Karla

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deluxe inn- Front desk on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel
Stayed 1 night in Mar 2024
Response from Amrit - front desk on 10 Mar 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Deluxe inn- Front desk on 10 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nenita, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT
Stayed 1 night in Feb 2024
Response from Sheena Gadra- Front desk on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Joseph, Joey

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Paper thin walls. Literally heard the ppl next door Yelling. The place was sprayed with something which smelled like cover up or roach spray. A wash cloth that was stacked with other towels was dirty ( stained black mark). The door to the unit literally had an opening on the bottom left corner 1/2” perhaps. Lord knows what could crawl thru it. Was charged 54$ more then the Expedia site showed as advertised. Sketch ppl hanging around the lobby. A 200$ deposit seemed steep compared to the furnishings. Def will be Requiring a REFUND Thru EXPEDIA,
Stayed 1 night in Feb 2024

2/10 Terrible

Mohammad Naser

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was stinky
Stayed 2 nights in Feb 2024
Response from Deluxe inn- Front desk on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

10/10 Excellent

cayra

Liked: Cleanliness, staff & service, property conditions & facilities
Very fast and efficient check in.
Stayed 1 night in Feb 2024
Response from Sheena Gadra- Front desk on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kazuhiro

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sheena Gadra- Front desk on 20 Feb 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the suite and it was nice to hangout in a room with that was spaces and had a jacuzzi and sauna in the room.
Response from Sheena Gadra- Front desk on 20 Feb 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Namphet

Disliked: Cleanliness, staff & service, property conditions & facilities
To old
Response from Deluxe inn- Front desk on 15 Feb 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

10/10 Excellent

Mohammad Naser

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Feb 2024
Response from Sheena Gadra- Front desk on 13 Feb 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Philip

Business traveller
Liked: Staff & service
Close to the highway
Stayed 1 night in Feb 2024
Response from Sheena Gadra- Front desk on 13 Feb 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

RanDell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for a traveling couple
Stayed 1 night in Feb 2024
Response from Sheena Gadra- Front desk on 7 Feb 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Gisele

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Deluxe inn- Front desk on 13 Feb 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

munir

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its a good value for price. - They have a microwave and a descent sizemini refrigerator which is great. - The area is amazing - Free parking - Good speed wifi - Clean washroom - Water filter in the corridor Overall it was a good experience for the price I paid
Stayed 1 night in Feb 2024
Response from Sheena Gadra- Front desk on 7 Feb 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

deborah aduragbemi

Stayed 9 nights in Jan 2024
Response from Sheena Gadra- Front desk on 7 Feb 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Laurent

Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 10 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

katherine

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 13 Feb 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was definitely great value, clean, quiet and convenient. I could park my cargo van easily which is very tall and long. The staff were very nice and easy to talk to, they were happy and has genuinely great smiles.
Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 29 Jan 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Arsenio Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from Deluxe inn- Front desk on 29 Jan 2024
Thank you for staying with us. we appreciate your feedback.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean room.
Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 24 Jan 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

shema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience , the staff was really nice and accommodating
Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 24 Jan 2024
Thank you for staying with us. we appreciate your feedback.

8/10 Good

Solomon

Good
Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 24 Jan 2024
Thank you for staying with us. we appreciate your feedback.

6/10 Okay

Nathaniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 24 Jan 2024
Thank you for staying with us. we appreciate your feedback.

8/10 Good

Shauna

Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 24 Jan 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Alexis

Stayed 1 night in Dec 2023
Response from Deluxe inn- Front desk on 29 Jan 2024
Thank you for staying with us. we appreciate your feedback.

2/10 Terrible

Syntiche

Stayed 1 night in Jan 2024
Response from Deluxe inn- Front desk on 15 Feb 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

6/10 Okay

Greg

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Inn is tired and showing it’s age. Reasonably priced and get what you pay for in this case.
Response from Deluxe inn- Front desk on 15 Feb 2024
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience caused. Your satisfaction is important to us. We will look into the issue you have experienced and promise will not happen in future.

4/10 Poor

Lim

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deluxe inn- Front desk on 4 Jan 2024
Thank you for staying with us.

10/10 Excellent

ZiQi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deluxe inn- Front desk on 4 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dom

Stayed 3 nights in Dec 2023
Response from Deluxe inn- Front desk on 4 Jan 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Sandra

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Deluxe inn- Front desk on 4 Jan 2024
Thank you for staying with us.

6/10 Okay

Juan Carlos

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Deluxe inn- Front desk on 4 Jan 2024
Thank you for staying with us.