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Reviews of Hilton Toronto/Markham Suites Conference Centre & Spa

4 out of 5
Hilton Toronto/Markham Suites Conference Centre & Spa
8500 Warden Avenue, Markham, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 700 out of 1289 reviews" "
Rating 8 - Good. 323 out of 1289 reviews" "
Rating 6 - Okay. 109 out of 1289 reviews" "
Rating 4 - Poor. 80 out of 1289 reviews" "
Rating 2 - Terrible. 77 out of 1289 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alin, Waterloo

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Syeda

Disliked: Cleanliness, staff & service
It wasn’t clean
Stayed 1 night in May 2024
Response from Front Desk Team on 15 May 2024
Thank you for your rating. We will address comments with management team

6/10 Okay

Syeda

Travelled with family
Liked: Amenities
Disliked: Cleanliness
We stayed two days in this hotel . Rooms weren’t clean , old furniture and dirty sofas . otherwise it was ok
Stayed 1 night in May 2024
Response from Front Desk Team on 15 May 2024
Thank you for your rating. We will address comments with management team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy! Property looks great. Room is very spacious.
Stayed 1 night in May 2024
Response from Front Desk Team on 15 May 2024
Thank you for your rating. We will address comments with management team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outstanding feature of this property for me is the kitchen suites which provide a very homely accommodation. It allows you to purchase your own food and enjoy it in home comfort. The rooms are clean and comfortable. There is a great gym on the compound so you don’t have to miss your workout routine while away from home. My only disappointment was that the steam room was closed for renovation and i could have done well with the steam after the Toronto Marathon on Sunday. The property is in close proximity to restaurants. Shopping malls, banks, supermarkets etc.
Stayed 7 nights in May 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again.

6/10 Okay

JIA LI

Liked: Staff & service
convivence
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 15 May 2024
Thank you for your rating. We will address comments with management team

6/10 Okay

Leeanna

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again.

8/10 Good

Wu, Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front desk on 11 May 2024
Thank you for the rating! We wish to see you again.

10/10 Excellent

Sumita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and property.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again.

10/10 Excellent

Jessica

Loved my stay here.
Stayed 1 night in May 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again.

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Weird policy around the use of the facilities. Also, I booked king sized bed but got a queen
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 15 May 2024
Thank you for your rating. We will address comments with management team

6/10 Okay

Ting Yan Melissa

Travelled with family
Liked: Cleanliness
Great location and large car park. Staff attitude was alright (not the friendliest I have seen) and facilities are old, especially the room. There is a big gap between the main door and the door frame, and the curtain cannot block all the light coming from the corridor (there is a large glass block window facing the corridor somehow, weird). The smell of the room can be more decent. One thing that disappoints me is that there is no complimentary water in the room. If you are not their member you have to pay $2.50 per bottle.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again. Your comments have been shared with management.

10/10 Excellent

Shao bin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again.

10/10 Excellent

Lap-Yang, Morgantown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my designated hotel to stay whenever I visit Toronto. Easy walking distance to numerous dinning options. Easy shopping. Close to major Highways. Spacious room.
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again. Your comments have been shared with management.

10/10 Excellent

Yasameen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again.

6/10 Okay

Manuela De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived only had 3 bath towels and we were a total of 4 guests. We called to notify housekeeping and didn’t receive bath towels until the next day.we checked in on Thursday and our room was Not cleaned until Saturday
Stayed 3 nights in Apr 2024
Response from Front desk on 11 May 2024
Thank you for the rating! We wish to see you again. Your comments have been shared with management.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were large. Great for a family.
Stayed 1 night in Apr 2024
Response from Front desk on 11 May 2024
Thank you for the rating! We wish to see you again. Your comments have been shared with management.

10/10 Excellent

Evon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again. Your comments have been shared with management.

8/10 Good

Courtney

Travelled with family
Disliked: Cleanliness
Room was not cleaned properly
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 11 May 2024
Thank you for the rating! We wish to see you again. Your comments have been shared with management.

6/10 Okay

Frank, Toronto

Stayed 1 night in Apr 2024
Response from Front Desk Team on 15 May 2024
Thank you for your rating.

10/10 Excellent

Pina

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Kid friendly and super clean.
Stayed 2 nights in Apr 2024
Response from Front on 22 Apr 2024
Thank you for a top rating. We welcome you back anytime!

10/10 Excellent

Gary

Stayed 3 nights in Apr 2024
Response from Front Desk Team on 15 May 2024
Thank you for your rating. We will address comments with management team

2/10 Terrible

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. We are sorry that you didn't enjoy your stay. Hopefully you give us another try to redeem ourselves.

10/10 Excellent

Khushbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. Welcome you back anytime!

10/10 Excellent

Mitul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 22 Apr 2024
Thank you for a top rating. We welcome you back anytime!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. Welcome you back anytime!

8/10 Good

BENYUAN

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

6/10 Okay

WEN CHIN

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. We are sorry that you didn't enjoy your stay. Hopefully you give us another try to redeem ourselves.

8/10 Good

Chun Keung, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has worn down after all these years. It need a refurbishment.
Stayed 3 nights in Apr 2024
Response from Front desk on 24 Apr 2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

6/10 Okay

yongchang, Carignan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location but need do some renovations specially for the shower
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

6/10 Okay

Simon Wai Yung

Disliked: Staff & service, property conditions & facilities
The room services in cleaning and replacement of refreshments need substantial improvements.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. Welcome you back anytime!Your comments have been noted.

10/10 Excellent

PING

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Front Desk Team on 22 Apr 2024
Thank you for a top rating. We welcome you back anytime!

10/10 Excellent

xiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my room the phone can’t call to front desk or services, when I need something I have to go front desk to asked, but service very quick, I can get either extra pillows and blankets they bring it in 20-30 mins under, I would highly recommend this hotel every time I tripped to Canada.
Stayed 5 nights in Apr 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your comments and rating!

10/10 Excellent

eric

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 11 May 2024
Thank you for the rating! We wish to see you again. Your comments have been shared with management.

10/10 Excellent

Glenn

Stayed 1 night in Apr 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

4/10 Poor

Raj

Travelled with family
Heating not working at times. Hot water cuts out. Dirty sheets not changed. Food for vegetarians is sparse and poor. Ambience dull.
Stayed 4 nights in Mar 2024
Response from Front desk on 10 Apr 2024
We appreciate honest feedback. Will share with management teams

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Eric

Stayed 2 nights in Apr 2024
Response from Front desk on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people there were amazing!
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Ransome

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel top service, definitely would go again.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Paul Ryan, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and the service was good. Will be back and hopefully will stay longer
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Damilola, KAMLOOPS

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

4/10 Poor

Raj

Travelled with family
Disliked: Property conditions & facilities
Heating packed up. We froze and I had a head cold and missed half the events we went for. Bed groaned as though on a tin each time one turned. Bath jell ran out. Food was truly foul for vegetarians. Hot water kept cutting out. Long waits at reception. Surprising for a Hilton.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your honest feedback. Will be shared with teams.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Yan

Stayed 1 night in Mar 2024
Response from Front Desk Team on 22 Apr 2024
Thank you for a top rating. We welcome you back anytime!

10/10 Excellent

Daphne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Team on 28 Mar 2024
Thank you for feedback

6/10 Okay

Maria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very nice hotel; I stayed here years ago and the room was amazing but this time we booked a kitchenette suite that is pet friendly. Room looked a little outdated and the mirrors were dirty; one of the glasses with the cover on had a white hair in it but asides from those issues of cleanliness everything else was fine. The staff were kind and helpful.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 28 Mar 2024
Thank you for feedback

2/10 Terrible

Janice, Calgary

Stayed 3 nights in Mar 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for the rating. We are sorry that you didn't enjoy your stay. Hopefully you give us another try to redeem ourselves.