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In google they saying they are pet friendly and as soon as I booked my stay they told me they are not and there is no refund so probably they scammed me I paid money for no reason and I didn’t even stay there totally scamming
Big
Stayed 2 nights in May 2024
Response from May on 9 May 2024
thanks for letting us know, I will forward the information to the manager
4/10 Poor
Anthony
Business traveller
7 May 2024
The building was unkept and untidy. The room door was not secured and bed was a disaster
Anthony
Stayed 1 night in May 2024
Response from May on 7 May 2024
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
I was waiting for more than an hour to get a room despite paid booking. There was no room available at assigned property. We had to walk to another building to secure a room. Very frustrating.
Anand
Stayed 3 nights in May 2024
Response from thanks for letting us know, I will forward the inf on 9 May 2024
thanks for letting us know, I will forward the information to the manager
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
2/10 Terrible
Smit
2 May 2024
Smit
Stayed 1 night in May 2024
Response from May on 22 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Pictures are not truly representing of what the accomodations look like. The whole place smells of smoke, with many tenants/residents arguing with the housekeeper. My check in was scheduled for 3pm but wasn't ready until nearly 5 as a result of the arguments. Getting moved to a room that was hospitable required plenty of bartering. Save your time, spend the extra 10 dollars a night and go elsewhere
Mattias
Stayed 3 nights in Apr 2024
Response from May on 30 Apr 2024
thanks for letting us know, I will forward the information to the manager
The staff were terrible I don’t recommend for a colored person to be honest first time in my life in Canada had a terrible experience in my staying. Staff were super rudes and they let anybody inside the property very unsafe unless you are going with a group of people. Very dirty and smelly and you will not be able to sleep because of the rat running throughout the night. I never put a bad review but it was shocking unexpected experience I would never do again. It ruined my entire trip. Please find somewhere else where you are welcomed and save and clean.
Weam
Stayed 5 nights in Apr 2024
Response from May on 29 Apr 2024
thanks for letting us know, I will forward the information to the manager
thanks for letting us know, I will forward the information to the manager
6/10 Okay
Michael
22 Mar 2024
Michael
Stayed 4 nights in Mar 2024
Response from May on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Lori
16 Mar 2024
Liked: Cleanliness, staff & service, amenities
Rough neighbourhood but nothing i cant handle toronto has a lot of rough areas nice clean room private good for the price ok for men but im a woman i made sure i got back before dark
Lori
Stayed 1 night in Mar 2024
Response from May on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Wing key
10 Mar 2024
Due to the partition made of thin materials, so that the noise make up ofrom other rooms are so annoying, overall the management is acceptable especially the cleaner ms. Liang is absolutely a helpful person,
Wing key
Stayed 2 nights in Mar 2024
Response from May on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Wing key
2 Mar 2024
Liked: Cleanliness, staff & service
The cleaner ms liang is a good and helpful person.
Wing key
Stayed 2 nights in Feb 2024
Response from May on 8 Mar 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Wing key
29 Feb 2024
Liked: Cleanliness, staff & service
The property located in china town so that its age quite old, I think it is over 40 years.
The staff ms liang, the cleaner as well as the front desk cashier, is very good , polite and a helpful person.
Wing key
Stayed 2 nights in Feb 2024
Response from May on 1 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Their service is very poor!!!! I slept in the hotel for 3 days with a water heater working!!!! Most of their workers can't speak English so it's difficult to communicate
ISHMAEL AFOTEY
Stayed 7 nights in Nov 2023
Response from May on 1 Dec 2023
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know again.
The room I was given was full of radiation laser beam shooting, especially at night.
It made me headache and dissy. Try Chandra the room for me but it’s even worse. I have no choice but to move out.
The location is extremely convenient to China Town and some other places and that’s the main reason I choose to stay there.
Ching
Stayed 1 night in Nov 2023
Response from May on 10 Nov 2023
thanks for letting us know, I will forward the information to the manager
we booked 2 beds for 2 people asking for 2 beds. We ended up in a room for 2 people with one bed - at the hostel recommendation. with no price reduction- i think we should be refunded partial funds as we were switched to a smaller room
It is a very small room, but very clean and not too far from sights in toronto.Great if youre on a budget. the host we very ind and professional.
It was generally comfortable right in the heart of the city center and value for money.
Jonathan
Stayed 1 night in Oct 2023
Response from May on 22 Oct 2023
Thanks for staying with us. We appreciate your feedback!
8/10 Good
MAN LUN JEFFERY
22 Oct 2023
Liked: Staff & service
MAN LUN JEFFERY
Stayed 5 nights in Oct 2023
Response from May on 10 Nov 2023
Thanks for your review. have a wonderful day!
4/10 Poor
James, Reading
Travelled with partner
19 Oct 2023
Disliked: Staff & service, amenities
You get what you pay for and the facilities are fine. The place is situated right down town and makes getting everywhere easy.
However, on site staff is non-existent. This was drilled home when on the second night a woman was in the hallway religious chanting about 'Sorcery and fornication' for the entire time. I approached her and explained that people were sleeping and she ignored me and continued talking about how women couldn't be trusted and that she was being tested by her enemies.
Funny story to tell people later, but at the time we had no recourse but to endure this and no staff to complain to.
If you want to get a flavour of how wild Toronto can be definitely worth it, otherwise spend more money
James
Stayed 2 nights in Oct 2023
Response from May on 22 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.