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Reviews of Tru By Hilton Toronto Airport West

2.5 out of 5
Tru By Hilton Toronto Airport West
6905 Dixie Road, Mississauga, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 558 out of 816 reviews" "
Rating 8 - Good. 176 out of 816 reviews" "
Rating 6 - Okay. 37 out of 816 reviews" "
Rating 4 - Poor. 20 out of 816 reviews" "
Rating 2 - Terrible. 25 out of 816 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maricela, Teulon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceptable
Stayed 1 night in May 2024

10/10 Excellent

Simone

Staff are very helpful. Area is not easy to walk around
Stayed 1 night in May 2024

10/10 Excellent

valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel due to the reviews, i was a little scared due to the price, but i decided to give it a chance and definetly im amazed. Staff is so helpful, hotel is super clean, details are the best. They have a minimarket at the lobby where you can find some pharmacy/grocery items so you dont have to go out of the property (that was awesome as i only wanted to rest all day), there was a make up remover wipe in the bathroom (i loved that), towels smell really clean, bed is super comfortable, the best part is the price, i have stayed in much more expensive hotels getting half of the amenities here. I arrived before check in and i was able to get into my room before just paying a fee. This hotel is a hidden gem.
Stayed 1 night in May 2024

10/10 Excellent

roystan

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 5 nights in Feb 2024

8/10 Good

Kyara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Hemant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staaf was very good and helpful
Stayed 1 night in May 2024

10/10 Excellent

Yo maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 😊
Stayed 2 nights in May 2024

10/10 Excellent

Cary

Travelled with group
Clean, well appointed room with easy access to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was seamless. Staff was efficient and so friendly. Beds were very comfortable
Stayed 1 night in May 2024

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay and the staff made me feel at home!
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem
Stayed 1 night in May 2024

10/10 Excellent

Jubril

Liked: Amenities
The ambience was really nice. I love the bed as well. Staff members nice overall.
Stayed 1 night in May 2024

10/10 Excellent

Kerollos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is cheerful, hotel was clean and breakfast was good
Stayed 1 night in May 2024

10/10 Excellent

Nasir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very clean rooms
Stayed 1 night in May 2024

6/10 Okay

Shamik

Travelled with family
Liked: Cleanliness
Not bad for a short stay. The beds aren't big enough, definitely not queen though it says queen bed. The rooms look little incomplete without having any coffee maker, microwave etc, so might not prefer for a long stay. Breakfast options are too limited. Some of the staffs are friendly, cordial, though not too proactive. Won't say it was a bad stay, but would have to rate as okay.
Stayed 1 night in May 2024

10/10 Excellent

Pierre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and in new condition. Free airport shuttle is a big plus. It simplify things so much. Friendly staff too.
Stayed 1 night in May 2024

10/10 Excellent

Devern, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had amazing friendly staff! Pool was wonderful, breakfast was good and the bed was comfy!
Stayed 1 night in May 2024

10/10 Excellent

Figen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s renovated & clean. Airport runway is adjacent & despite sound proofing can hear planes landing. Guest rooms slamming.
Stayed 1 night in May 2024

10/10 Excellent

leslie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff clean place
Stayed 1 night in May 2024

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable facility...
Stayed 1 night in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle was quick, even after midnight. Breakfast was great. Staff was so helpful to shuttle an item to the airport that we had forgotten in the room.
Stayed 1 night in May 2024

8/10 Good

Deborah

Travelled with family
I was surprised the shuttle only went once per hour. I’m glad we made the shuttle as the actual pick up times on both ways, was actually 10-15 minutes earlier than we had been told. All staff were very polite.
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, clean, modern. The shampoo/conditioner/bodywash seemed to be very low quality but that’s a minor inconvenience. Monisha checked us in when we got there and she was lovely, helpful, and got us checked in quickly after a long day.
Stayed 1 night in May 2024

8/10 Good

lee

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are incredibly friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought this hotel was far better than many we’ve stayed in that had higher “star” ratings. It was clean, comfortable and had a very friendly vibe. The free airport shuttle service was great as well. I would definitely stay there again for a layover or early flight.
Stayed 1 night in May 2024

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and felt good to stay in. The staff were exceptional and breakfast was great!!! Only downfall is pretty limited dining options closeby
Stayed 1 night in May 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. New.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with family
Fast, friendly service.
Stayed 1 night in May 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and breakfast was great.
Stayed 1 night in May 2024
Response from MGMT Dept. on 10 May 2024
Dear Jamie,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

8/10 Good

Joan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 1 night in May 2024

8/10 Good

Christine, Calgary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was average. Cold options (bagels, bread, yogurt, cereal, etc) were good but the hot options (turkey sausages, eggs) were not tasty. I did like their mini waffle option. Beds were comfortable, room was clean and pretty quiet. The airplanes were noisy but at least they stop for most of the night. Everything worked really well and was newly renovated. The decor had a young & trendy vibe. We only stayed one night and didn't use the airport shuttle, fitness room or pool.
Stayed 1 night in May 2024

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shuttle service wasn’t great. Driving but reckless and the van looked a bit crappy. You hear every plane going over head plus It was super warm in the room so at night I turned on the airconditioning and that was so terribly noisy. I was only there for a few hours. A Plus: when I could not get breakfast on time they opened earlier for me plus they let my husband stay for free.
Stayed 1 night in May 2024

2/10 Terrible

Shanda

Shuttle was in an MVC on route to airport. Zero assistance from hotel, police not called and passengers left to uber themselves.
Stayed 1 night in May 2024
Response from Gian on 7 May 2024
Hello Shanda,Thank you for taking time to express your concern.We do apologize for what happened on your way to the airport. We have escalated this to the shuttle driver to check what happened and as a result, we will cover the uber expense that you had that time. We do apologize again, on behalf of our team for the inconvenience that has caused you. We hope we can welcome you again.Sincerely,GianManager on Duty

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious, with a very comfortable bed, would definitely stay here again
Stayed 3 nights in May 2024
Response from AShu on 9 May 2024
Dear Carol,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

10/10 Excellent

Paul, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Mgmt Dept. on 9 May 2024
Dear Paul,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport
Stayed 1 night in May 2024
Response from Mgmt Dept. on 9 May 2024
Dear Catherine,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean. Beds comfortable. Will stay here again
Stayed 1 night in May 2024

10/10 Excellent

Winiesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless and quick check-in, clean and well-maintained room, very well stocked with rags and towels, clean common areas, breakfast was included and was fantastic. Parking was easy, staff were friendly and knowledgeable. No complaints!
Stayed 1 night in May 2024

8/10 Good

Carl

Liked: Property conditions & facilities
No opinion we were only there for 4 hours. Delayed flight
Stayed 1 night in May 2024

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and good service
Stayed 1 night in Apr 2024
Response from Ashu on 9 May 2024
Dear Ankit,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

8/10 Good

Annette

Travelled with partner
It’s nice, if you need an airport hotel. They have a shuttle service from and to the airport. Very convenient. Breakfast is included. It doesn’t hurt, to have some earplugs.
Stayed 1 night in May 2024

10/10 Excellent

Reza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was with my daughter for a night transfer flight, it was a perfect family-friendly and accessible to the airport in 10 minutes. Clean room, good breakfast but not too many choices.
Stayed 1 night in Apr 2024

8/10 Good

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good staff. Hot breakfast is ok. Our King bed was "Upgraded" to two queens?? How that is an upgraded is beyond me. We were told not to use Expedia and to book directly with them to guarantee the king bed next time?? Overall satisfied
Stayed 1 night in May 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

D Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property is less than 12 months old. I spilled some water on the dark bathroom floor. I grabbed the bath mat to wipe it up. Surprisingly when I wiped up what appeared to be a clean bathroom the floor was filthy and the towel was brown with dirt. They are not on their A game. The breakfast room was not very clean either lots of debris on the floor under many table and it wasn’t very busy.
Stayed 1 night in Apr 2024
Response from MGMT Dept. on 10 May 2024
Dear Craig,Thank you for choosing to stay at TRU by Hilton and for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your recent stay.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will address the issues you mentioned with our housekeeping and breakfast room teams to prevent any recurrence in the future.Your feedback is invaluable to us as we continually strive to improve our services and facilities. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,

8/10 Good

Trina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024