2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Puente Real

4 out of 5
Hotel Puente Real
Paseo Maritimo, 79, Torremolinos, Malaga

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 323 reviews" "
Rating 8 - Good. 149 out of 323 reviews" "
Rating 6 - Okay. 75 out of 323 reviews" "
Rating 4 - Poor. 23 out of 323 reviews" "
Rating 2 - Terrible. 19 out of 323 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Annah, Murfreesboro

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We thought we were safe at this resort, seeing how it was mostly (way passed) Senior Citizen age groups, but there was a crazy drunk guy that climbed 2 stories up the balcony, kicked in the huge sliding glass door to an elderly couples room, and scared the daylights out of them and us, along with two 15-year old girls, when he proceeded to break into their room and try to hide from security. I don't think the hotel ever called police and tried to cover up the entire situation.
Stayed 2 nights in Mar 2024
Response from Quality Department on 6 Apr 2024
Dear guest,Thank you for sharing your feedback regarding your recent stay at Puente Real. We sincerely apologize for the distressing incident you experienced during your time with us.We want to assure you that the safety and security of our guests are of utmost importance to us. As soon as the disturbance was brought to our attention, we immediately contacted the police. However, due to the customers that opened their balcony door to him, the police was not able to find him all around the hotel, so as a precautionary measure, we had to deactivate the locks to his room while we kept looking for him. As soon as he showed up he was removed from the premises of the hotel. Please understand that this was an isolated incident and does not reflect the standard experience at our hotel. We take incidents like this very seriously and we strive to maintain a peaceful and enjoyable environment for all our guests. We regret that your stay was affected by this unfortunate event.We hope to have the opportunity to welcome you back at Puente Real!Kind regards,

10/10 Excellent

june

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were very friendly rooms very nice food was good nice facilities good location highly recommended
Stayed 4 nights in Mar 2024

4/10 Poor

Amy, New York

Disliked: Property conditions & facilities
Front desk person did not advise us correctly as to meals booked. Strange decor, esthetic. Clean enough I guess. Dining area was packed. Almost all elderly people here which is fine but we came with a family and young kids. Concern for cleanliness in buffet style eating with so many people. Staff in dining was kind and helpful though when the front desk person advised us incorrectly.
Stayed 1 night in Feb 2024

4/10 Poor

Manikhitihami

Disliked: Property conditions & facilities
Basically this hotel cares for mass tourists, but not the quality. Food avarage and bit less in quality. Pool is dirty and water has leaves, hair everything.... could have clean them easily. Place is indeed convenient.
Stayed 2 nights in Oct 2023

6/10 Okay

Gillian

Liked: Cleanliness
Ok but only because we paid for upgrade.
Managed to pay a bit to upgrade the room to the main hotel block the room we were given was dark and dingy in need of upgrading the door didn’t work it was also right by the kids club and pool bar area so we couldn’t sit on the terrace without being watched. Staff were helpful although in the dining room we bought drinks to keep our table when taking my daughter to the buffet only to find they’d been cleared when we returned to the table! Lovely area and beach.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
October holiday
We paid for an upgraded bedroom and so glad we did. Fixtures dated, rusted radiator, black walls around air conditioner and shower in bath. Reception responded quickly to bedroom door locking and air conditioning leaking, we suspect this happens regularly as they knew immediately how to fix these. We were not aware at the time of booking that there is a two tier all inclusive system in place for guests and did not feel the additional 16 euro per day per person was value as alcohol does not play a large part of our holiday and would prefer to also spend our money outside of the resort for additional meal. We did not feel comfortable with this decisive system where friends are segregated and treated differently. I did wonder if it was this additional style that enabled the hotel to be graded 4* . This is the first hotel that I have visited when pool towels have not been provided as standard and there is no omelette station at breakfasts. The kitchen and waiting staff are polite and try their best however the range, amount and type of food was limited. We did agree with the hotel’s sustainability policy in reusable cups as at previous holidays there’s such waste with cups lying around the pool area. The snack bar was excellent and again its opening times and where it was positioned reduced the likelihood of waste around the pool area. Entertainment team worked hard and we enjoyed the usual games, music and acts. Overall we would not return for the reasons stated above.
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Staff
Booked last minute and got the last room on site. Deal could have being better knowing that there was no chance we would get a sun bed or fit in with the crowded hotel. Nice staff who work very hard maintaining and serving the hotel. Also it’s very important the entertainment can be heard. I’m sure a lot of people struggle with languages without having a muffled microphone. Fabulous positioning with beach.
Stayed 1 night in Aug 2023

4/10 Poor

Yoskai

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Jasbinderbir

Stayed 4 nights in Apr 2023

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for a February weekend. Bustling hotel, conveniently located, if in need of a little updating. Excellent food for breakfast and evening meal. Friendly staff. Rooms a little dated, but nice and clean
Stayed 4 nights in Feb 2023

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about the Hotel,... Especially the food.... We had a sea view, The Area was perfect for us, its opposite the beach... Its very flat, Great for walking. Will certainly return again. Little service bus outside the hotel, Keep up the good work!.
Stayed 5 nights in Oct 2022
Response from Feedback on 8 Nov 2022
Dear Lesley,thank you for your feedback. We are happy that you enjoyed your holidays and hope to welcome you again.Kind regards, Quality department

8/10 Good

Julio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very good hotel. Value for money. Good quite good too.
Stayed 6 nights in Sep 2022
Response from Feedback on 1 Oct 2022
Dear Julio,thank you for your feedback. We hope to welcome you again soon.Kind regardsHotel Puente Real

2/10 Terrible

Claire

Stayed 4 nights in Sep 2022

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Feedback on 24 May 2022
Dear Joan, thank you for you feedback. Kind regards, Hotel Puente Real

8/10 Good

Maria

Stayed 4 nights in Oct 2021

8/10 Good

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

4/10 Poor

Michal

Travelled with family
Liked: Staff & service
Be prepared not to have an access to the internet except hotel lobby. Be prepared to pay $40 for the key to the safe in your room. Absurd!. Be prepared not to have a beach towels. Vety helpful personal. Kind and patient. But the property is not a four star by any streach of imagination. The food was not good at all. Hudge variety, but not tasty
Stayed 11 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
If you’re after cheap & cheerful it ticks the box
Overall good hotel with mostly great staff who work hard. First room was like a shoebox so got moved the next day (had paid for superior), room was nice but no air con (it does say this on their website) or fan made it extremely difficult to sleep, also our room had a lovely view but was above the loading bay/bins so was a lot of noise every morning. You can also hear everything in the hotel in the corridors and people aren’t quiet so it wasn’t great for sleep. All inclusive food was fine for a buffet and presented well, was plenty of it. Personally I really didn’t like the white wine (and don’t drink red or rose). Pool had plenty of chairs but due to time of year and lower sun often it was hard to get one in the sun so we gave up and went to the beach.
Stayed 7 nights in Oct 2021

8/10 Good

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Laila

Travelled with group
Stayed 3 nights in Sep 2021

8/10 Good

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on beachfront
This is a nice hotel, right on the beach front. The views are lovely with mountains to the rear of the hotel. The room was clean, comfortable and was cleaned everyday. The communal areas including the pool were nice and well kept. The staff were helpful and friendly. The food was well presented and plentiful with good variety. The only downside was the lifts which were small and didnt feel safe.
Stayed 7 nights in Jul 2021

8/10 Good

Gareth, Saxmundham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some facilities not available due to Covid 19 but what was open/available was excellent
Stayed 4 nights in Jul 2020

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place for us to stay. It's not a 5* place, but it's great for the price we paid. The food is fine, enough selection for everyone to find something they like each meal. The Kids' Club was excellent (especially Sandra!), the evening entertainment was fun. We went at the end of Oct and had hoped to get to use the pools but they were way too cold. The beach was great. Rooms were clean and spacious. It's only 10-mins from Malaga Airport, 20 mins on the train from Malaga City Centre, and directly across from the beach. We'll be back!
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location and friendly staff. overall very satisfied
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The hotel was very clean and well decorated. Staff very friendly always on hand to help . Lots of activities for the children and kids club and plenty of activities pool side for the adults as well as children. Staff worked very hard and long hours . Beautiful hotel with beach across the road highly recommend the hotel .
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Better than expected
Our original plans fell through and we had to book a hotel last minute. Puente Real was by far the most affordable option. We chose half pension so that we could still eat outside of the hotel and explore the area. The hotel itself has some updated and outdated areas, but overall it looked okay. It was very, very clean with friendly, helpful staff.There is no free wifi in the rooms, but we didn't miss it. The only downside for us was that the air conditioning was not working. They informed us that it is only turned on from June onwards. This led to some very warm nights, especially for our 15 month old. It would have nice to have the option. The location was okay, at the edge of Torremolinos. If you don't mind walking, you can get to the center in about half an hour. But there were also buses and taxis readily available. The food was overall not so bad. The Tex Mex and Spanish nights were better than the rest. Breakfast was the same every morning, would have been nice to have a little variety. But we only stayed 5 days so we didn't really mind. Our 15 month old really appreciated the kiddie pool and Mini Disco. The animation team was very lively and did a great job. Honestly, I didn't expect much but was pleasantly surprised.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great - hotel and pool area was clean and food was good
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the busy town ...only 20min walk away. Beach just opposite the hotel . And bus outside the hotel to take you to the shopping centre
Stayed 4 nights in Apr 2019

6/10 Okay

Rajinder

Disliked: Cleanliness
Stayed 7 nights in Apr 2019

8/10 Good

Bally

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right opposite the beach and it’s lovely. The entertainment staff, restaurant staff are all friendly and helpful. The bar staff are approachable and loved David.j.s as he was always happy and welcoming. The reception staff was always confused and under pressure. At times I saw when new people had come to check in there was only 1 staff handling everyone and I don’t feel like that’s professional. Overall hotel is amazing and great places nearby. I would have liked more of a vegetarian option too.
Stayed 7 nights in Apr 2019

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent visit to malaga. Absolutely gorgeous beach that goes on for miles with lots of sunbeds, only 5 euros all day. You can get a 2 litre bottle water for one euro from the kiosks dotted around. The hotel was great.... View of the beach. Excellent food choices that changed each meal. Not a lot of vegan or vegetarian substitutes ie soy saysages etc but lots of vegetables dishes like ratatouille, stitfry etc so noone would go hungry. Free water at dinner too so that was a bonus. Great tennis courts for 5 euro deposit and a small gym. If you go all inclusive the food abd drink choices throughout the day are fantastic. We were just half board. Only a ten min taxi ride to airport that cost just under 20 euros.
Stayed 3 nights in Apr 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
seaview from 8th floor great. food wasnt great - very salty and soft drinks very sweet. all in all an ok experience not brilliant. Barman mame was very helpful about places to visit etc.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Javier on reception and David in the bar were by far the best members of staff there. Always happy and up for a laugh. :)
Stayed 3 nights in Mar 2019

8/10 Good

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Hotel Puente Real on 7 Mar 2019
Dear Astrid, thank you very much for your feedback. Kind regards, Hotel Puente Real

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Excellent hotel. Good for families. Lovely swimming pools for adults and children. All inclusive very good plenty of different foods.
Stayed 4 nights in Oct 2018
Response from Thank you on 7 Nov 2018
Dear Ruth, thank you very much for your nice words. Our staff works hard to make you a pleasant holiday. We hope to welcome you again in Puente Real Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, excellent facilities, friendly staff.
Stayed 3 nights in Oct 2018
Response from Feedback on 11 May 2019
Dear guest, thank you very much for your feedback. Best regards, Hotel Puente Real

10/10 Excellent

MAUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome
Very good,safe and comfortable.
Stayed 3 nights in Oct 2018
Response from Feedback on 9 Nov 2018
Dear Maung, thank you so much for you nice feedback. We hope to welcome you again in the future. Best regards, Hotel Puente Real

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back!!
Very nice hotel. Marina on reception very welcoming. Nutella !! At bar always was happy to serve us!! Entertainment staff . Daniella great dancer!! Food great , always variety , even George cloney and his staff in restaurant very entertaining and always there to help. Very good entertainment for kids, lots for them to do. The list can go on!! And don't worry bout sunbed , there is enough for everyone!!
Stayed 4 nights in Oct 2018
Response from Feedback on 9 Nov 2018
Dear guest, thank you very much for your feedback. Our staff works always hard to make our guests a pleasant holiday. We wood like to welcome you again next year. Best regards, Hotel Puente Real