Good morning, We reread your review several times in disbelief.We do not exactly understand the matrix of the problem, as there is no trace of any specificity in its text. We don't understand what it means that we have rules around breakfast. We invite to seat our customers at the table, ask them what they would like to drink and bring them the breakfast they have chosen according to their preferences.We really don't understand, in what sense we don't allow our guests to enjoy their breakfast in peace in the way they prefer, also because it's just about having breakfast and there are no complicated ways to enjoy it. It happens that our guests who woke up earlier, come in for a coffee while they wait for their family members or friends who are still asleep, so they can have breakfast all together when they reunite.But this is normal in a similar working context so we don't see how this could cause any kind of disturbance to our work. We are very perplexed by the anger and the need to use bad language when we let you calmly enjoy breakfast according to your time, no one denied you the possibility of having coffee first and breakfast in a second moment, as it happened: You and your children came at different times and everyone of you had breakfast, nothing was denied, nothing was a problem.We are sorry you perceived a form of grumpiness towards you, but none of us had negative feelings or attitudes, also because we don't see the reason for that and we were very busy working that morning. Every day we have situations like yours, where people from the same family have breakfast at different times.Beside all this, and we hope any negative perception was just a misunderstanding and nothing more, thank you for appreciating the beauty of our hotel.But unfortunately we have to report to Expedia your review because it's so unfair to us and our work, nothing you wrote about our behavior reflects reality.Thank you for the understanding,Forvm Boutique Hotel

Dear Elizabeth,We are really pleased to read that you appreciated our service, our hospitality and the environment, and that you enjoyed your stay. Hope to have you as our guests again.Best regardsThe staff

Dear Nigel, Thank you very much for your lovely words. Hope to see you again soon. Best regards

Dear Melba, We would like to thank You for this beautiful review! It means a lot to see that You enjoyed Your stay with us. Hoping to see You again very soon! Best wishes, FbH Reception

Dear Mr. Simon, We are very sorry that Your experience at the hotel didn't match Your expectations. Our goal is to always make sure that our Guests feel completely at home during their stay. The situation with the queen bed started when we received Your booking, which didn't show any particular request on the website, other than the "single room" booking itself. So the next natural step was to assign a standard single-bed room. When You showed us Your booking sheet for a queen bed, we understood there has been a problem in the system, but unfortunately all the other rooms were already booked, so we had only that room left (mind that we are a small boutique Hotel, so the number of rooms available is limited). With that being said, we never said that we put You in a single room because You were travelling alone, we would never allow ourselves to say such things. Also, we never mentioned not giving You a refund if You had chosen not to stay in our Hotel. Actually, as soon as You showed Your queen bed booking sheet, we immediately tried to contact the manager to see what we could do to resolve the problem. In that moment You decided on Your own that You would take the room, saying you didn't want anyone to even try to contact You for the next 10 hours, and threatening to write a bad review the next day. We don't see this as the proper way of dealing with certain situations, being that it only causes damage to our image. We always accept constructive criticism, when its intention is to really help avoid certain errors in future. But this seems like an intentional way to damage the Hotel's reputation. Again, we totally understand where You're coming from and we feel truly sorry for the whole situation, and You have the right to express Your disappointment. But there are ways and means. We really hope that in future You can decide to give us another chance to prove our point, which means giving You the best experience possible during Your stay. In the meantime, we wish You all the best. Sincerely, Forvm boutique Hotel

Thank You dear guests, it was pleasure for us to host You. Hoping to see You again, we send You kindly regards. FbH

Dear guests, It's so nice to know that your stay has been pleasant and that our service has satisfied all your expectations. Thanks for your beatiful comment. Kindly Regards FbH

Dear Guest, Thank You for your comment, thank You for your stay at Forvm boutique Hotel, thank You for your recommendation. Kindly Regards FbH

Dear Guests, It was pleasure to host You. Thank You. Greetings from Forvm boutique Hotel.