Dear Michael,On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your immersive experience at Secrets Tulum Resort & Beach Club . It was a pleasure being your hosts during your recent gateway to this incredible destination. We are delighted to know that you have enjoyed your stay and found our restaurants to be fantastic.Once again, we thank you for taking the time to share such a wonderful review.We look forward to having the pleasure of hosting you back soon. Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest, It was a pleasure to be your host in this incredible and mystical destination!As you experienced, our Unlimited-Luxury concept provide an exceptional selection of restaurants. That means a lot of choices with great food! We are very proud of the concept of the architecture we have, our cenote style made Secrets Tulum as magical as luxurious.We will wait for your next getaway with us. Please do not hesitate to contact us If you require assistanceKind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest, Thank you for sharing your detailed feedback regarding your recent stay at our resort. We genuinely appreciate your insights as they help us identify areas where we can improve our services.We apologize for the inconveniences you've experienced during your stay. Your comments about the hotel layout and signage are noted, and we are actively looking into ways to make navigation easier for our guests.Please know that your concerns have been shared with our management team in order to avoid any future recurrences. We aim to provide our guests with a seamless and enjoyable experience, and it is clear that we fell short during your stay.On a positive note, we are delighted that you enjoyed our no-reservation dining policy, the quality of our food, and the excellent service at the beach club. It’s wonderful to hear that you appreciated the exclusive amenities available to Preferred Club guests.We truly value your feedback, If you plan to return to our resort, please feel free to reach out to us directly so we can ensure a more seamless and enjoyable experience.Thank you once again for your valuable comments.Sincerely,Esveydi Fierro eConcierge

Dear Ricardo, We would like to thank you for choosing our resort as your host on your recent gateway to this amazing destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Kind regards, Esveydi Fierro eConciergeSecrets Tulum Resort & Beach Club

Dear Tonya,Thank you for sharing your experience! We're thrilled to hear that you found our resort beautiful and that you enjoyed the great service from our staff. We hope to have the opportunity to host you again, Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear Stacy,Thank you for sharing your feedback with us. We truly appreciate your detailed insights, both positive and constructive. We apologize for any shortcomings you experienced during your stay, as we strive to provide exceptional service and amenities to all our guests. Your comments are duly noted, and we will address them with our team to ensure improvements are made.While we understand your concerns, we want to assure you that we are committed to continuously enhancing the guest experience at Secrets Tulum. We value your loyalty and hope to have the opportunity to welcome you back in the future Thank you again for your valuable feedback.Sincerely, Esveydi Fierro eConcierge

Dear guest,Thank you very much for your feedback. It was certainly our pleasure to have you as our guests. All of the comments are shared with the staff and supervisors. Your feedback helps us improve the quality and standards in our resortOnce again, thank you for your visit and we look forward to welcoming you back.Cordially yours,Esveydi Fierro eConcierge

Dear guest,We're delighted to hear that you and your wife had a wonderful time during your stay at our resort! Providing a relaxing and enjoyable experience for our guests is our top priority, and we're thrilled that you found our property to be a great place for rest and relaxation. Your valuable feedback is necessary for us to consistently deliver exceptional service. It would be great if you could take a moment to check your email and fill out our satisfaction survey. Your insights are crucial in leading us towards improvement.Thank you for choosing us, and we look forward to welcoming you back soon for another fantastic stay!Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear Dyonne, We're thrilled to hear that you had an amazing time at Secrets Tulum Resort & Beach Club! We're delighted that you enjoyed our Bluewater Grill restaurant and that you loved everything about your stay. Our team strives to ensure every guest feels welcomed and pleased during their visit. We're glad you found the room sweet and hope to welcome you back soon for another fantastic experience!Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest,On behalf of all of us at Secrets Tulum Resort & Beach Club, thank you for your stars.Please allow us the opportunity to welcome you back again soon.Saludos desde la Riviera Tulum,Esveydi FierroeConcierge

Dear guest,On behalf of all of us at Secrets Tulum Resort & Beach Club, thank you for your stars.Please allow us the opportunity to welcome you back again soon.Saludos,Esveydi Fierro eConcierge

Dear John, Thank you so much for your wonderful feedback! We're delighted to hear that you had a beautiful and memorable experience celebrating your 14th anniversary at Secrets Tulum Resort & Beach Club. It's fantastic to know that you found our resort beautiful and that our staff provided helpful service throughout your stay. We're especially thrilled that you enjoyed our Beach Club and that it exceeded your expectations.We can't wait to welcome you back for another fantastic stay in the future! If there's anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We're here to ensure that each stay with us is as enjoyable and memorable as possible.Thank you for choosing our resort for your special celebration, and we look forward to seeing you again soon!Best regards,Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear Erica, Thank you so much for your lovely comments following your recent stay at Secrets Tulum Resort & Beach Club.We're glad to hear that you found our resort to be a perfect place for rest and relaxation! Your valuable feedback is necessary for us to consistently deliver exceptional service. It would be great if you could take a moment to check your email and fill out our satisfaction survey. Your insights are crucial in leading us towards improvement.Thank you for your feedback, and we look forward to welcoming you back. Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest,Thank you for sharing your experience with us! We're delighted to hear that your 9th vacation to Mexico turned out to be such a positive one.We're glad you appreciated the gastronomic variety that we offer in each a la carte restaurant, and we'll be sure to pass on your compliments to Orlando at Olio for his excellent service. We're also happy to hear that you found our staff helpful, especially Marlen, your concierge. We understand that our resort offers a quieter atmosphere compared to others, but we're pleased it was perfect for your relaxation needs. Regarding your suggestion for improvement, we apologize for the inconvenience you faced with tipping due to difficulties in changing larger currency to smaller notes. We'll certainly take this into consideration and work on finding a solution to make it easier for our guests in the future. Your valuable feedback is necessary for us to consistently deliver exceptional service. It would be great if you could take a moment to check your email and fill out our satisfaction survey. Your insights are crucial in leading us towards improvement.Your feedback is invaluable to us, and we appreciate you taking the time to share it. We hope to welcome you back for another relaxing stay in the future!Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest,On behalf of all of us at Secrets Tulum Resort & Beach Club, thank you for your stars.Please allow us the opportunity to welcome you back again soon.Saludos,Esveydi FierroeConcierge Secrets Tulum Resort & Beach Club

Dear guest, Thank you for your visit and for rate your experience at Secrets Tulum Resort & Beach Club. We are proud to provide Unlimited Luxury experiences. We will be waiting for you in the heart of Tulum.Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest,Thank you for sharing your feedback with us. We're glad to hear that you found our property to be gorgeous, but we're disappointed to learn that your dining experience and interactions with our staff did not meet your expectations.Rest assured, we take your comments seriously and will address them with our management team to ensure improvements are made in these areas.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to provide you with a stellar experience,Sincerely,

Dear GuestThank you for taking the time to review Secrets Tulum Resort & Beach Club. We are so delighted that your stay was made special and that you hope to return on your future visits to Riviera Tulum. Secrets Tulum is a rather special place; made so by the team but also the adorable guests, like yourselves, who we have the pleasure of welcoming here each day. Thank you for choosing to stay with us and I look forward to welcoming you back to your new Tulum home.

Dear Marcie,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at Secrets Tulum Resort & Beach Club. It's wonderful to know that you found our property beautiful and appreciated the complimentary shuttle service to the private beach club. We strive to provide our guests with memorable experiences. Your valuable feedback is necessary for us to consistently deliver exceptional service. It would be great if you could take a moment to check your email and fill out our satisfaction survey. Your insights are crucial in leading us towards improvement.We hope to welcome you back for another fantastic stay in the future!Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear Machel,We're thrilled to hear that you had a great experience at Secrets Tulum Resort & Beach Club! Thank you for your kind words about our staff. Providing excellent service and ensuring our guests have everything they need is our top priority. We hope to welcome you back for another wonderful stay in the future!Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest,We're deeply sorry to hear about your experience, and we understand how upsetting it must have been for you. Ensuring the safety and security of our guests is our top priority, and we take any incidents of this nature very seriously.Our team has conducted a thorough investigation into the situation you described, and we provided prompt assistance during your stay. However, we regret that the incident occurred, and we understand your frustration.Please know that the situation involving another guest entering your room is something we strive to prevent, but unfortunately, it's a challenge beyond our control. We apologize for any inconvenience caused and assure you that we remain committed to ensuring the safety and comfort of all our guests.Once again, we apologize for the negative impact this had on your stay, especially on such a special occasion as your birthday. Sincerely, Esveydi Fierro eConcierge

Dear guest, Thank you so much for sharing your experience at Secrets Tulum Resort & Beach Club,It's wonderful to hear that you had a positive experience with our staff! If you have any specific highlights or memorable moments from your time there, feel free to share them!We hope to have the opportunity to host you soon at Secrets Tulum!Kind regards, Esveydi Fierro eConcierge

Dear Nathan,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our resort and that you would highly recommend us. We're delighted that any initial issues have been resolved, and that you found our rooms to be comfortable and luxurious with contemporary styling. It's also fantastic to hear that you enjoyed our dining options and that you appreciated the beauty of Tulum as a location. We appreciate your recommendation and look forward to welcoming you back in the future!Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear Jonathan,Thank you so much for sharing your experience with us! We're thrilled to hear that you had a perfect couples getaway and that you enjoyed your stay at Secrets Tulum Resort & Beach Club.We appreciate your understanding regarding the pool temperatures, and we're glad to hear that you still had a wonderful time enjoying the beach and the pool outside your suite.It's fantastic to hear that you found our staff to be superb and that you enjoyed the restaurants.Once again, thank you for choosing our resort for your getaway, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!Best regards,Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Hola, Thank you for your feedback! We're thrilled to hear that you found our property to be very nice and that you enjoyed the service provided by our wonderful staff. We strive to create memorable experiences for all our guests, and it's always rewarding to receive positive feedback. Your valuable feedback is necessary for us to consistently deliver exceptional service. It would be great if you could take a moment to check your email and fill out our satisfaction survey. Your insights are crucial in leading us towards improvement.We look forward to welcoming you back to our property in the future!Kind regards,Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear Jean,Thank you so much for your lovely comments following your recent stay at Secrets Tulum Resort & Beach Club. I am delighted to hear how highly you valued your experience with us and that you enjoyed the service you received from the team.Please let me know when you are planning your return visit. I would welcome the chance to look after your booking myself and ensure another memorable stay at this historical and immserive destination.Saludos, Esveydi Fierro eConcierge

Dear Adrian,It was our pleasure! On behalf of all of us at Secrets Tulum Resort & Beach Club, thank you for your review and for choosing our resort for your Tuluminati getaway. Please allow us the opportunity to welcome you back again soon.Kind regards,

Dear GuestThank you for posting your review on Expedia.All your valuable and kind feedback both positive and constructive are greatly appreciated as it is always of immense value to us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel. Thank you once again for you comments and we look forward to welcoming you back in the near future. Best wishes,Esveydi Fierro eConcierge

Dear guest,Thank you for your rate. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused. We would have loved to know in detail about your impressions since thanks to the observations of our guests we can determine the areas of opportunity and improve our services.We would like to kindly ask you for a second opportunity to offer personalized assistance in order to change any bad impressions.Sincerely, Esveydi Fierro eConcierge

Dear guest,Thank you for taking the time to share with us your comments about your recent stay at our resort.We are sorry to hear about your disappointing experience at our property. We take feedback seriously and strive to improve based on our guests' experiences.We regret any pressure you felt from UVC's staff. We understand that such practices can be intrusive, and we will address this concern with them in order to avoid any other recurrence in the future.Once again, we apologize for any inconvenience you experienced during your stay. We appreciate your feedback, and we will take the necessary steps to address the concerns you've mentioned before and improve our services.We hope to have the opportunity to host you again and provide you with a stellar experience at our resort. Sincerely, Esveydi Fierro eConcierge

Dear guest, Thank you for your visit and for rate your experience at Secrets Tulum Resort & Beach Club. We are proud to provide Unlimited luxury experiences. We will be waiting for you for another wonderful time vacation with us!Warm regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest,Thank you so much for sharing your positive experience at our resort! We're thrilled to hear that you found the resort amazing, spacious, and clean. It's wonderful to know that the staff, from Edel in the lobby to Abraham, Hector, and Yiytzah in the Market Cafe, contributed to making your stay enjoyable.We're glad you appreciated the variety of activities, reliable transportation, and the delicious offerings at Coco Café. Your kind words motivate us to continue providing excellent service.We look forward to welcoming you back as soon as you can make it! If you have any specific preferences or requests for your next visit, please feel free to share them with us.Kind regards, Esveydi Fierro eConciergeSecrets Tulum Resort & Beach Club

Dear Sara,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the aesthetic of our property and found our staff to be amazing.We appreciate your insights, and we'll certainly take them into consideration as we continue to enhance our guests' experiences.Your feedback is essential for our continuous improvement, and we hope to welcome you back for another unforgettable experience in the future.Best regards,Esveydi Fierro eConciergeSecrets Tulum Resort & Beach Club

Dear guest,Thank you for choosing our resort and taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay and found our restaurants to be really good. Your input regarding the buffet and navigation is valuable, and we appreciate your insights.We're always working to enhance our guests' experience, and your comments will certainly help us in that process. We hope to have the pleasure of welcoming you back in the future. If you have any further comments or questions, don't hesitate to reach out.Warm regards,Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear Jessica,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff's hospitality and the food exceeded your expectations. It's fantastic to know that you enjoyed your stay, and we truly appreciate your kind words.We look forward to welcoming you back for another wonderful experience. If you have any specific highlights or details you'd like to share about your stay, please feel free to do so.Thank you for choosing Secrets Tulum Resort & Beach Club! Safe travels, and we can't wait to have you with us again.Warm regards,Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Dear guest,Thank you for your positive feedback! We will share it with the operations staff. It is a pleasure for us to know that you had great stay at Secrets Tulum Resort & Beach Club.We would be delighted to welcoming you back soon.Kind regards, Esveydi Fierro eConcierge

Dear guest,On behalf of all of us at Secrets Tulum Resort & Beach Club, thank you for your stars.Please allow us the opportunity to welcome you back again soon.Saludos,Esveydi Fierro eConcierge

Apreciable huésped,Muchas gracias por haber elegido nuestro hotel para pasar sus vacaciones y por tomarse el tiempo en calificar su experiencia.Lamentamos que nuestros servicios y estándares no lograron satisfacer sus expectativas.Nos hubiera encantado saber a detalle sobre sus impresiones ya que gracias a las observaciones de nuestros huéspedes podemos determinar las áreas de oportunidad y mejorar nuestros servicios.Amablemente quisiéramos pedirles una segunda oportunidad para ofrecerles asistencia personalizada y lograr cambiar cualquier mala impresión causada.Sinceramente,Esveydi Fierro eConcierge

Dear guest,We are genuinely sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincere apologies for the challenges you faced.Your safety and well-being are our top priorities, and we deeply regret any instances where you felt unsafe. Your feedback about the service and the behavior of our staff is concerning, as it does not align with the high standards we strive to maintain.Rest assured, we take your comments seriously, and we will conduct a thorough investigation into the issues you raised. Immediate steps will be taken to address the comments mentioned before.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.Sincerely,Esveydi Fierro eConcierge

Hola José, Muchas gracias por compartir con nosotros su calificación sobre su reciente estancia. Esperamos tener el privilegio de recibirles una vez más en este magnifico y místico destino, saludos, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club

Estimado Emily, En nombre de todos nosotros en Secrets Tulum Resort & Beach Club, muchas gracias por sus estrellas.Esperamos que nos de la oportunidad de verlos una vez más.Saludos,Esveydi Fierro eConcierge

Dear guest, Thank you for your visit and for rate your experience at Secrets Tulum Resort & Beach Club. We are proud to provide Unlimited-Luxury experiences. We will be waiting for you in the heart of Tulum.Kind regards, Esveydi Fierro eConcierge

Dear guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we appreciate your honest input.We apologize for any inconvenience may have been caused during your stay, and your comments have been duly noted, we'll certainly take them into consideration as we strive to enhance our services.We regret that we were unable to provide you with the exceptional experience we aim for with all our guests. We appreciate your feedback and take it seriously as we work towards improving our offerings. Sincerely,Esveydi Fierro eConcierge

Dear guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and regret to hear that your overall experience fell short of expectations.We apologize for any confusion caused by the layout of the property and the inconveniences you encountered. We understand the importance of a pleasing design and will take your comments into consideration for future improvements.We also acknowledge your concerns about the food options. We will review our offerings to ensure a more satisfying dining experience for all our guests.Please know that your comments are valuable to us, and we will use them to address the areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a more positive and enjoyable stay.Thank you for choosing this destination.Sincerely,Esveydi Fierro eConcierge

Dear Leticia,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with the taxi service. Unfortunately, taxi pricing is beyond our control, and it can vary based on various factors. We understand your frustration and appreciate your understanding in this matter.Regarding your feedback on the hotel, we are genuinely sorry for any shortcomings you experienced. We take your concerns seriously and will address them with our management team to ensure improvements are made. Our goal is to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us identify areas where we can enhance our services.We value your input and hope to have the opportunity to welcome you back in the future, providing you with a more positive experience.Thank you for choosing our hotel, and we appreciate your understanding.Warm regards,Esveydi Fierro eConcierge

Dear Andrea, Thank you for your recent stay at Secrets Tulum Resort & Beach Club. Your feedback is very important to us and we will be sure to share it with our team. We hope that you can visit us on a future visit to continue discovering the wonders of Tulum, we are sure that you will have an even more wonderful experience.

Dear guest,Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for the inconveniences you encountered during your visit. We truly value your insights as they help us identify areas for improvement.We regret to hear about the issues you experienced. Your concerns about the cleanliness, room service delays, and food quality are taken seriously, and we understand the impact they had on your overall experience.Our team is dedicated to providing exceptional service and experiences, and we sincerely apologize for falling short of your expectations. Rest assured that your comments will be shared with the relevant departments to address and rectify the issues you raised.We understand the disappointment and frustration you must feel, and we would appreciate the opportunity to make amends, we will investigate further and rest ensure that appropriate actions will be taking. Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a memorable experience in the future.Sincerely,Esveydi Fierro eConcierge

Dear Melissa,Thank you for taking the time to share your feedback about your recent stay at Secrets Tulum. We appreciate your honest assessment of your experience.We're glad to hear that you found our staff to be friendly and attentive. However, we apologize for any inconvenience caused during your stay. We understand the impact this may have had on your overall experience, and we appreciate your understanding.Your insights are valuable, and we assure you that we are committed to making necessary improvements and providing the best experience to all our guests.Thank you for choosing Secrets Tulum, and we hope to have the opportunity to exceed your expectations in the future.Best regards,Esveydi Fierro eConcierge

Dear Brittany, Thank you for your recent stay with us.We are proud of the Secrets Tulum team; they have strived to deliver the most memorable and immersive experience to our valued guest. We highly appreciate your comments and have shared it with our team. They will be more than happy to know they were part of your time vacation.Kind regards, Esveydi Fierro eConcierge Secrets Tulum Resort & Beach Club