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Reviews of Umhlanga Cabanas

Umhlanga Cabanas
91 Lagoon Drive, Umhlanga, KwaZulu-Natal

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 6 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 4 out of 26 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access good parking very safe good access to amenities
Stayed 5 nights in Feb 2024
Response from Umhlanga Cabanas on 8 Mar 2024
Hi Gordon, thanks so much for the great review! With a treasure trove of facilities at your fingertips, every moment is an opportunity for adventure and relaxation here with us . We can't wait to welcome you back for another exceptional holiday, complete with comfort and peace of mind .

8/10 Good

bremavishnu

Liked: Room comfort
Stayed 2 nights in Aug 2023
Response from Umhlanga Cabanas on 16 Aug 2023
Hi Bremavishnu, thank you for your positive review of our resort! We trust that you enjoyed the amenities, stunning views and of course, attentive service . Looking forward to hosting you again.

10/10 Excellent

M p

Travelled with family
Liked: Cleanliness, room comfort
convenience
Stayed 1 night in Jun 2023

6/10 Okay

Hamlata

Travelled with family
Liked: Cleanliness, room comfort
I was disappointed that it was not the cabana beach hotel. Advertisement is misleading. Other than that, place is clean comfortable, excellent service. Would have been nice to have a restaurant on site, and it’s a bit of a walk to go to the beach. Limited sea views as well from apartment. Lovely activities for children, resort is pleasant, clean, quality of bedding and utilities in suite are excellent. Lovely spacious apartment
Stayed 4 nights in Mar 2023
Response from Umhlanga Cabanas on 3 Apr 2023
Hi Hamlata, thank you for your review. We are sorry to find that you secured the wrong accommodation, but are pleased that your stay still turned out to be an enjoyable one . We do indeed have a host of facilities available to keep everyone entertained, especially our little guests. Seeing as we are in proximity to a host of popular attractions and restaurants, we do not have one on-site. We appreciate your support, and look forward to your next fun-filled getaway with us!

8/10 Good

Brian

Liked: Cleanliness, room comfort
Well worth it.
Our stay was only an overnight stay from our trip overseas. We arrived late evening and left early the next morning, and hence being tired we could not make a good judgment. However, the unite was clean, the facilities were good, and we had a comfortable night's sleep. Our book in was easy and the staff were helpful and very friendly, and the parking facilities were good..
Stayed 1 night in Jan 2023
Response from Umhlanga Cabanas on 2 Feb 2023
Hi Brian, thank you for your awesome feedback! We're so pleased that you enjoyed a seamless, well-serviced and comfortable stay with us . We do hope that you'll join us again in the future for a longer holiday, and to enjoy our vast range of exciting on-site facilities!

2/10 Terrible

Rolih

Travelled with family
Disliked: Cleanliness, room comfort
Absolutely terrible
Was turned away as you could not find my booking. The receptionist was rude. Manager was alseep. I will never book this property again.
Stayed 3 nights in Oct 2022

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, room comfort
Awesome stay
Our stay at UC was excellent - reception was extremely accomodating as we move 3 to 3 different units during our stay and we were asked to stay in the unit unit the next one was ready......great service ...loved it
Stayed 1 night in Jun 2022
Response from Umhlanga Cabanas on 29 Jun 2022
Dear Guest, thank you for your glowing review. It is our aim to provide our guests with great and memorable holiday experiences as such we are delighted to know you had an awesome stay at our resort. We hope to have the pleasure of hosting you again soon. Regards,

6/10 Okay

Deenathayalan

Liked: Cleanliness
Not a smokers resort
Smoking area is a long walk... very inconvenient especially on a holiday... resort well kept
Stayed 2 nights in Feb 2022
Response from Umhlanga Cabanas on 18 Feb 2022
Hi Deenathayalan, thank you for staying with us. We are pleased to know you had an enjoyable stay at our resort. Regrettably, we do not have smoking units at our resort, so we have the designed area for our smoking guests. We apologize for any inconvenience this may have caused. Regards.

10/10 Excellent

MR S V SINGH

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2021
Response from Umhlanga Cabanas on 23 Nov 2021
Hi, Mr. Singh thank you for paying us a visit and we hope to see you again soon. Regards

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, room comfort
Stay was good however designated smoking areas are too far from units on upper floors.
Stayed 1 night in Oct 2021
Response from Umhlanga Cabanas on 18 Oct 2021
Hi Maria, We appreciate this excellent rating and thank you for your review. We trust you had an enjoyable stay with us and please accept our apologies for any inconvenience experienced during your stay. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Convenient and safe and secure Rooms clean neat and tidy
Stayed 2 nights in Mar 2021

2/10 Terrible

cla-ouise

Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from Manager on 8 Mar 2021
We are sorry that we disappointed you Cla-Ouise. Kind regards

10/10 Excellent

Morne

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020

6/10 Okay

Praveen

Business traveller
AVERAGE
Average
Stayed 2 nights in Aug 2020

6/10 Okay

Yousuf

Business traveller
Seemed very down and not well mantained.not very clean
Stayed 1 night in Feb 2020

8/10 Good

Vickash

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020
Response from Manager on 14 May 2020
Hi Vickash, We appreciate your rating and trust that you enjoyed your holiday in Umhlanga. Kind regards

2/10 Terrible

geoffrey

Disliked: Room comfort
AVOID!
Outdated shabby and management poor. Accommodation tiny, miles from any facilities. If it’s a dated Butlins experience you are after then this is your place. Staff realise the place is tacky and are very nice but ordered to follow management orders
Stayed 4 nights in Mar 2020
Response from Manager on 14 May 2020
Hi Geoffrey, We acknowledge your review and whilst we do regret that you did not enjoy your stay, we respectfully disagree with the comments you have made about our resort as we have scores of highly satisfied guests, many of whom return year after year. Kind regards

8/10 Good

Vickash

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Umhlanga
It was a great trip, the garden and pool area was great. Only down side for me was no back up generator and had to make reservations to use the jacuzzi.
Stayed 6 nights in Mar 2020

10/10 Excellent

MARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved how easy and effortless the check was and the safety and location of the property. Thank you Percy at reception for your friendliness and great service with a smile.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Amazing family friendly hotel. Good location and great staff. Clean and spacious.
Stayed 2 nights in Feb 2020

8/10 Good

Moosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rejuvenation
Our stay was excellent. The location was good. Relaxing and refreshing. Very peaceful atmosphere
Stayed 3 nights in Feb 2020

10/10 Excellent

Mabogale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best View
Nice location and view
Stayed 1 night in Jan 2020

6/10 Okay

Lutchmee

Liked: Staff & service
Stayed 4 nights in Apr 2019
Response from Umhlanga Cabanas on 26 Apr 2019
Good day Lutchmee Thank you for taking the time to supply us with feedback, we trust that for your next visit we will be able to substantially improve on the level of service and quality of accomodation

4/10 Poor

Liezel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss informed
We were miss informed of misled. There are 2 Cabanas in Lagoon drive. We wanted the RCI resort and not this resort.
Stayed 1 night in Mar 2019
Response from Umhlanga Cabanas on 17 May 2019
Good day Liezel We regret that you booked the incorrect property. The Resort you chose and reserved was Umhlanga Cabanas, and not Cabana Beach. We trust that you will have many more happy holidays in the future

6/10 Okay

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from d on 10 Apr 2019
dd

2/10 Terrible

Verified traveller

Disliked: Room comfort
We’ve stayed in many places and have never had such bad experience. Should have known upon arrival as we had to sign 2 disclaimers regarding not noise. Needless to say, the noise from guest partying in the pool at 10pm - shouting and poor behaviour fuelled by alcohol is the reason for the disclaimer . Hotel staff were called and could not manage the groups. After hours of hoping it would stop we left the hotel and went find other accommodation. To add further insult - At this point reception has shut and we could not check out. Returned the key the following day and raising issues again the response was yes many guesses complained?!!!!! Do not stay here at any cost - as it’s also not the cheapest we did not only loose a day off our holiday but also money paid. Not happy.
Stayed 1 night in Aug 2023