Terrace/patio

Reviews of Hotel Helen Berger

4 out of 5
Hotel Helen Berger
Carrer de les Comèdies 22 - 24, Valencia, Valencia

Reviews

9.8

Exceptional

Rating 10 - Excellent. 134 out of 156 reviews" "
Rating 8 - Good. 19 out of 156 reviews" "
Rating 6 - Okay. 0 out of 156 reviews" "
Rating 4 - Poor. 1 out of 156 reviews" "
Rating 2 - Terrible. 2 out of 156 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Irzio, New York City

Excellent beautiful hotel
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Minerva García - Supervisor on 7 May 2024
Dear Andrew,We really appreciate your review, as every day, our team strives to provide the best experiences for our guests. We hope to be your choice of accommodation the next time you visit our wonderful city. Best regards Minerva García

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Minerva García - Supervisor on 7 May 2024
Dear Bobbie,On behalf of our entire team at the Hotel Helen Berger, we would like to thank you for taking the time to give us your positive feedback. Your feedback is crucial for us to continue to improve our service. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again soon.Best regards,Minerva García

10/10 Excellent

Matthew, Horsham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, beautifully clean. 5*****
Stayed 3 nights in Mar 2024
Response from Minerva García - Supervisor on 18 Apr 2024
Dear Matthew, It has been a pleasure welcome you in our hotel during your stay in Valencia.Every comment is very important for us; and knowing that we have met all your expectations fills us with satisfaction and a big smile. Best regards Minerva GarcíaSupervisor

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Mar 2024
Response from Minerva García - Supervisor on 13 Mar 2024
Thank you Patricia for taking the time to provide your comments on Helen Berger Hotel. We are delighted to read that you enjoyed of our location (in the middle of Valencias heart) and our rooms (equipped with all our guests will need during their stay). F We hope to host you again soon. Kind regards

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Staff. Style.
Stayed 1 night in Mar 2024
Response from Minerva García - Supervisor on 12 Mar 2024
Dear Susan,Thank you very much for choosing us for your stay in the city of Valencia. I will proudly pass on your comment to all the team that makes it possible, always trying to offer a close and friendly treatment to all our guests. We hope to welcome you again in the near future. Best regards, Minerva García

10/10 Excellent

Naoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. It's in the great location, close to everything and all the staff are very friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Minerva García - Supervisor on 13 Mar 2024
Dear Naoko,We are so glad to hear that you had a pleasant and comfortable stay in our establishment during your stay in Valencia. Also, we really appreciate your mention regarding about our perfect location (in the middle of the historical center) and our staff, who are always available to offer the best experience to all our guests. We hope to welcome you in a near future. Best regards

10/10 Excellent

Anurisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tonis Vali on 23 Feb 2024
Dear Anurisha,We are happy to see your stay with us at Helen Berger was a perfect stay. Thank you very much for tajing the time and give us the highest score. Hope to see you again very soon.Warm regards from Valencia!Tonis Vali

8/10 Good

debora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely hotel in a great location, however bar staff and service were very poor. There didn’t seem to be any management and the waiters were mostly rude unfriendly and inattentive.
Stayed 3 nights in Jan 2024
Response from Minerva García - Supervisor on 30 Jan 2024
Dear Debora,Thank you very much for your review and for sharing your experience with us. We appreciate you taking a few minutes of your time to give us your feedback.It is a pleasure for us to know that you have enjoyed your stay with us and that you have enjoyed the location of our hotel, in the heart of the city of Valencia.Regarding the restaurant, we are sorry to read that you were not satisfied with either the staff or the service offered, we take very seriously the feedback from our guests, we will inform the relevant department to take appropriate measures for improvement. In the future, if you decide to come back to Valencia, we will be delighted to welcome you again. With warmest regards,Minerva GarciaSupervisorHotel Helen Berger

10/10 Excellent

Jessica, Windermere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Minerva García - Supervisor on 3 Feb 2024
Dear Jessica,Thank you very much for taking the time to give us a great rating on Expedia.We love to receive this kind of feedback and know that our guests have enjoyed the Helen Berger experience during their stay in Valencia. We look forward to welcoming you back to our hotel soon. Best regards and take care. Minerva GarciaSupervisorHelen Berger

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Minerva García - Supervisor on 3 Feb 2024
Dear Paolo, First of all, we would like to thank you for taking the time to rate us on Expedia. Since our beginning we want all our guests to be able to enjoy the full Helen Berger experience, offering as many services as possible. We look forward to welcoming you back to the hotel on your next visit to Valencia. Best regards. Minerva GarciaSupervisorHelen Berger Hotel

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel. Broke my leg on our vacation. This hotel would have been perfect in any situation however it was specially perfect for our situation. Excellent location from which to sightsee. Hotel restaurant was lovely, delicious and popular with locals and we ate all our meals there. But perhaps the high point were the excellent concierges Toni’s y Jorge. Muchas gracias!
Stayed 2 nights in Nov 2023
Response from Sandra Bartolomé- Hotel Manager on 14 Nov 2023
Dear Jean, thank you so much for sharing your experience on Expedia.comWe hope to welcome you in a near future.Best regards.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in a great spot in the old city. The staff were extremely friendly and helpful. Spotlessly clean. Only thing that would make it perfect would be a lounge/seating area.
Stayed 3 nights in Oct 2023
Response from Victoria Heredia on 5 Nov 2023
Good afternoon,Thank you for your feedback regarding to our staff.We are happy to know that we have met your expectations and we are looking forward to welcome you on your next visit to valencia.Kind regards.Victoria Heredia

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located on the edge of the old city providing an easy place to explore amazing Valencia with a short walk home. Staff spoke good English and were more than willing to assist with tourist information, reservations, etc
Stayed 3 nights in Oct 2023
Response from Victoria Heredia on 28 Oct 2023
Dear Mr Harry,Thank you for taking the time to review your stay.We are glad to know that you had a pleasant stay and felt welcomed by our staff.We will be happy to welcome you on your next stay.Kind regards.Victoria Heredia

10/10 Excellent

Lulzim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful never seen such a dedicated staff in a long time .Tonis should be the general manager
Stayed 2 nights in Oct 2023
Response from Tonis Vali on 17 Oct 2023
Dear Mr. Lulzim,First of all, thank you for choosing us. We are really happy to see that your stay was perfect and you enjoyed the service provided by our staff. Hope you had a safe flight to Ibiza and your trip in continues to be wonderful. You are more than welcome to visit us again at Hotel Helen Berger.Kind regards from Valencia,Tonis Vali

10/10 Excellent

Bernardita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s and amazing hotel!
Stayed 1 night in Sep 2023
Response from Tonis Vali on 23 Sept 2023
Dear Bernardita,Thank you very much for your kind comment and high score. We are glad to read that you had a perfect stay with us at Hotel Helen Berger. Hope to see you very soon again.Warm regards from Valencia,Tonis Vali

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great hotel, Sandra on Reception with fantastic! Very accommodating and great quality hotel! 🙌
Stayed 1 night in Sep 2023
Response from Sandra Bartolomé- Hotel Manager on 14 Sept 2023
Dear Christian, it has been a pleasure to have you in our establishment during your stay in Valencia.We hope to welcome you in a near future.

10/10 Excellent

Suyash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Modern, clean, friendly and helpful staff. We had an amazing stay at Hotel Helen Berger and would highly recommend it to others. Special shout-out to Kathleen who went over and above to make our stay special.
Stayed 2 nights in Sep 2023
Response from Sandra Bartolomé- Hotel Manager on 14 Sept 2023
Dear Christian, it has been a pleasure to have you in our establishment during your stay in Valencia.We hope to welcome you in a near future.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sandra Bartolomé- Hotel Manager on 14 Sept 2023
Dear Holly, thank you so much for your time and for your great score though Expedia.comWe hope to see you again.Best regards and take care.

10/10 Excellent

Harry, Newport Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Helen Berger was a great little boutique property with a walkable location. It is a newer property, opened just before covid, and you can see that it is newly renovated, though maintains great historic charm. Very clean, good recommendations from the concierge, great drinks and breakfast in the bar/restaurant off the lobby. The staff is very dedicated and helpful.
Response from Sandra Bartolomé- Hotel Manager on 9 Aug 2023
Dear Harry, thank you so much for your great score on Expedia.com. We are sure that it will be very useful for future guests. We hope to welcome you in a near future.

10/10 Excellent

Ioana-Emilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design and well maintained rooms, clean, helpful and friendly staff, excellent location and great bar/restaurant! Can’t wait to come back, fantastic stay!
Stayed 7 nights in Jul 2023
Response from Sandra Bartolomé- Hotel Manager on 22 Jul 2023
Dear Ioana-Emilia, thank you so much for your great review.We are so glad that you enjoyed of our establishment and location.We really appreciate your comments about our staff.We hope to welcome you again.Best regards and take care.

10/10 Excellent

Norma

Stayed 3 nights in Jul 2023
Response from Sandra Bartolomé- Hotel Manager on 18 Jul 2023
Dear Norma, thank you so much for your great score through Expedia.comIt will be a pleasure to see you again.Best regards.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This little hotel is awesome. What a gem in a convenient part of town. Reasonably priced. Warm and lovely staff. Love this place!
Stayed 2 nights in Jul 2023
Response from Sandra Bartolomé- Hotel Manager on 12 Jul 2023
Dear Mary, it has been a pleasure to have you in our establishment and to read your amazing review through Expedia.comWe are so happy to know that you have enjoyed of all Helen Berger experience and services provided to our guests.Best regards.

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing stay
My wife and I had our best nights sleep at this hotel during our vacation. The staff was great and the service was amazing.
Stayed 2 nights in Jun 2023
Response from Sandra Bartolomé- Hotel Manager on 12 Jul 2023
Dear Chris, first of all, thank you for your amazing score through Expedia.comOne of our main goals is that our guests feel like in their own home and knowing that we have met all your expectations fills us with satisfaction and a big smile.It will be a pleasure to welcome you in a near future.Kind regards and take care.

10/10 Excellent

Dinh Hieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discreet, quiet location
Discreet and classy small boutique hotel, 5 mn walk to the main plaza. Quiet and exellent location. Clean, minimalist room with large, comfortable bed. Plush, luxurious linen with european size bath robes. Good breafast with fresly cut fruits, eggs bacon, iberico ham served at the table. We had an exellent stay and would come back.
Stayed 2 nights in Jun 2023
Response from Sandra Bartolomé- Hotel Manager. on 23 Jun 2023
Deat Dihn Hieu, we loved to receive your comments.We are so happy to know that your stay was pleasant and comfortable.One of our main goals is that our guests, feels like in their own home, and knowing that we have met all your expectations fills us with satisfaction and a big smile.We hope to see you in a neat future.Best regards

8/10 Good

Gary

Stayed 2 nights in Jun 2023
Response from Sandra Bartolomé- Hotel Manager on 12 Jul 2023
Dear Gary, thank you so much for your score through Expedia.Best regards.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service
Friendly, charming boutique hotel in a great location
Stayed 1 night in Jun 2023
Response from Sandra Bartolomé- Hotel Manager on 15 Jun 2023
Dear Chad,thank you so much for your great score of your stay in our establishment.We are so glad to know that you loved our location and our design, which is one of our special characteristics.We hope to see you in a near future.Best regards.

10/10 Excellent

Patricia, houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is really beautiful, the staff are great and the room and bathroom amazing, I give them more than 5 stars
Stayed 2 nights in Jun 2023
Response from Sandra Bartolomé- Hotel Manager. on 8 Jun 2023
Dear Patricia, thank you so much for your amazing review through Expedia.Best regards.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tiny rooms
Everything is very small. Like two people can’t past each other small.
Stayed 2 nights in Jun 2023
Response from Sandra Bartolomé- Hotel Manager. on 6 Jun 2023
Dear guest, first of all, thank you for your time sharing your experience. We regret your experience with us was not completely up to your expectations. We hope to have the chance to host you again in the future and we will do our best to change your opinion about our hotel.Kind regards

10/10 Excellent

Eva Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY NEW FAVORITE HOTEL!
Fabulous in every way. Perfect location, friendly and efficient staff and clean? comfortable room. Can’t wait to go back.
Stayed 9 nights in May 2023
Response from Sandra Bartolomé- Hotel Manager on 2 Jun 2023
Dear Eva Maria, it has been a pleasure to have with us! One of our main goals is that our guests feel like in their own home and comfortable and we fills us with a big smile.We hope to see you again in a near future.Kind regards from all Helen Berger team.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Mode
I have been very comfortable at the hotel on my Valencia Weekend
Stayed 1 night in May 2023
Response from Sandra Bartolomé- Hotel Manager on 15 May 2023
Dear Carlos, thank you so much for your review during your stay in our establishment. One of our main goals is that our guests feel like in their own home.We hope to welcome you in a near future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Location
Had a great night's sleep and a wonderful meal from their restaurant. The location is fantastic and it's an incredibly green business. Loved Helen Berger!
Stayed 1 night in May 2023
Response from Sandra Bartolomé- Hotel Manager on 3 May 2023
Dear Charlotte, thank you for your grear score through Expedia.We are so glad to know that you enjoyed of Helen Berger experience.Also, we are very aware of climate change and therefore we try to have as little plastic as possible, but at the same time, offering all the products that our guests need during their stay.It will be a pleasure to see you again.Best regards and take care.

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Little jewel in Valencia,Great restraunt, staff very helpful .Highly recommend this hotel
Stayed 3 nights in Mar 2023
Response from Sandra Bartolomé- Hotel Manager on 30 Mar 2023
Dear Stephen, thank you so much for your review through Expedia.comWe are glad to know that you loved our hotel and design, which is one of our identity sign.We hope to see you again in a near future.Best regards.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Sandra Bartolomé- Hotel Manager on 30 Mar 2023
Dear Lisa, thank you so much for you great score on Expedia.comWe hope to see you again in a near future.Best regards

10/10 Excellent

Sherief

Stayed 1 night in Feb 2023
Response from Victoria Heredia on 17 Feb 2023
Dear Sherief,Thank you so much for the high remark.We are looking forward to welcome you.Kind regardsVictoria Heredia

10/10 Excellent

Carlos ha

Stayed 2 nights in Jan 2023
Response from Victoria Heredia on 17 Feb 2023
Estimado Sr Carlos.Queríamos agradecerle su puntuación y esperamos recibirle en su próxima visita a valencia.Atentamente Victoria Heredia

10/10 Excellent

David

Stayed 1 night in Jan 2023
Response from Victoria Heredia on 17 Feb 2023
Estimado Sr David,Gracias por su puntuación .Esperamos recibirle de nuevo en su próxima visita a valenciaUn saludoVictoria Heredia

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great stay, beautiful rooms, very clean, absoluty helpful staff.
Stayed 3 nights in Dec 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 20 Dec 2022
Thank you so much Roman for your review!We hope to welcome you again soon!Best Regards

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay here! The staff was extremely helpful and kind. The location of the hotel is great. I will be staying at the Helen Berger Hotel every time I visit Valencia.
Stayed 1 night in Dec 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 19 Dec 2022
Thank you Barbara!Waiting for your next visit!Best Regards

10/10 Excellent

Grishma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great location
Response from Caterina Punzo - Hotel Helen Berger manager on 1 Dec 2022
Thank you so mcuh for your review and visit!Best Regards

10/10 Excellent

ronald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very close to everything. The staff was super nice and helpful. Nice property.
Stayed 2 nights in Oct 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 8 Nov 2022
Thank you very much Ronald!We hope to welcome you again soon!Best Regards

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 8 Nov 2022
Thank you Brad for your excelent review. Best Regards

10/10 Excellent

Lydia, Berala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating. Hotel was beautiful and had all thats required to have a comfortable stay. Bed was perfect
Stayed 2 nights in Oct 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 8 Nov 2022
Dear Lydia, we really appreciate your review and we are so glad to know you had a pleasant stay with us.We hope to welcome you again in the futureBest Regards

8/10 Good

Arnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff really helpful and welcoming. Small room but comfortable and bright
Stayed 3 nights in Sep 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 14 Oct 2022
Dear Arnie, thank you very much for your visit and review!We hope to welcome you again in the future.Best Regards

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly staff would return on next visit
Stayed 1 night in Sep 2022
Response from Victoria Heredia on 25 Sept 2022
Dear Larry ,Thank you for your feedback.We are glad that yoy have had enjoy your stay.We are looking forward to welcome you again.Kind regards.Victoria Heredia

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. We had different restaurants suggestions form them and they were always happy to help. Breakfast was delicious as well. Hotel is really pretty. Great room, not a lot of space but your are there to enjoy the city. Would comme back again.
Stayed 2 nights in Sep 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 8 Sept 2022
Dear Mathieu,We would like to thank you for taking time to leave a review regarding your stay.We are glad to know you had such as good stay and we hope to welcome you again in the futureBest regards

10/10 Excellent

Yeo Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good and the staff was amazing. Super helpful and friendly.
Stayed 2 nights in Aug 2022
Response from Caterina Punzo - Hotel Helen Berger manager on 8 Sept 2022
Dear Yeo Jean, we really appreciate your review and we hope to welcome you on your next visit to Valencia.Best Regards

10/10 Excellent

Vadim

Stayed 2 nights in Aug 2022
Response from Caterina Punzo - Hotel Helen Berger on 8 Sept 2022
Thank you Vadim for your review!Best Regards

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
Excellent all round. Good quality, very clean and amazing staff, what more can you ask for.
Stayed 1 night in Aug 2022
Response from Caterina Punzo - Hotel Helen Berger on 8 Sept 2022
Thank you very much Craig for your visit and review!Waiting for you on your next visit!Best Regards

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay, I would recommend this hotel.
Stayed 1 night in Jul 2022
Response from Hotel Helen Berger's staff on 25 Jul 2022
Dear Alena, Thank you for your lovely review, we are glad you had a great stay at out hotel. Kind regards Alessandro