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Reviews of EXchange Hotel Vancouver

4 out of 5
EXchange Hotel Vancouver
475 Howe Street, Vancouver, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2357 out of 3011 reviews" "
Rating 8 - Good. 446 out of 3011 reviews" "
Rating 6 - Okay. 119 out of 3011 reviews" "
Rating 4 - Poor. 54 out of 3011 reviews" "
Rating 2 - Terrible. 35 out of 3011 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in an old former stock exchange building, there forthe name...The Exchange!
Stayed 2 nights in May 2024

10/10 Excellent

Alisa, Rio Verde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surely a top hotel in Vancouver. Beautiful finishes, thoughtful and well designed. From the Superior coffee machines to the excellent gym to the 5 star linens and pillows…. Everything was impressive. We had an easy nearby walk to a great curry house in the eve, a 5 minute walk to the cruise terminal the next am.
Stayed 1 night in May 2024

10/10 Excellent

Mitzi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff
Stayed 1 night in May 2024

10/10 Excellent

SOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were beyond and exceptional.
Stayed 2 nights in Apr 2024

10/10 Excellent

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Beautiful lobby and comfortable room. The A/C could be set a bit colder.
Stayed 3 nights in May 2024

10/10 Excellent

Justin, Bolivar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and great location!
Stayed 1 night in Apr 2024

10/10 Excellent

Mariel, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. In the center of it all. Very convenient for our stay prior to cruise. The port is only a 5 min walk.
Stayed 1 night in May 2024

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff! Always greeted at the door with a smile, held our bags until check in time and provided help when asked. Within walking distance of major attractions, great restaurant around and accessible to metro. Room was cleaned and restocked daily.
Stayed 6 nights in May 2024

10/10 Excellent

Danik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Byron, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in Vancouver for business and really loved the Exchange. It has a perfect location in the middle of downtown and easy to walk anywhere. The hotel is clean and very comfortable and felt very very safe. Also liked the modern amenities and the app that worked great to communicate with the hotel and allowed you to use your phone as a room key. Would definitely come back the next time I'm in Vancouver. Thank you!
Stayed 4 nights in May 2024

10/10 Excellent

ashim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Sandy, High River

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was amazingly friendly and helpful. I would definitely stay here again!
Stayed 3 nights in Apr 2024

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for our pre-cruise departure from Vancouver.
Stayed 1 night in Apr 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice upscale place to stay with one of the most attentive staffs I have ever encountered!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Wen Jun

Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqulyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay. Staff very helpful.
Stayed 3 nights in Apr 2024

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location as it is within walking distance to the cruise lines. Also, very close to Gastown, cute area. Staff very friendly and the restaurant is excellent. I have stayed here twice, and some rooms are better than others, one room had a long hallway, but bedroom was on the smaller side. After our cruise we stayed again and had a much brighter bigger room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jovani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing, best hotel I ever stayed in.
Stayed 1 night in Apr 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, staff & service
Nice concept, but the rooms were exceptionally small-smaller than a cabin on a cruise ship. Staff was friendly. One restaurant on property that was very expensive and not worth the pricey menu items. Concierge was very helpful. For the price, I would not stay here again. The heated floors in the bathroom added a nice touch though.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best hotel we’ve ever been to, the staff where amazing, friendly and helpful. Will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

AMANULLAH

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and helpful staff. Top notch customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, especially be going on the cruises
Stayed 1 night in Apr 2024

10/10 Excellent

Darya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and restaurant
Stayed 1 night in Apr 2024

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel In BC Loved every moment of our stay
Stayed 2 nights in Apr 2024

6/10 Okay

Luiza, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property because it had EV chargers and it had good reviews. It wasn’t cheap by any means! What disappointed me was the tiny size of the room. And it was labeled “deluxe king”. We could barely get around the bed. On the positive side, the bathroom was spacious and the vanity top was large enough for all our things. Staff were professional and helpful at all times.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean and modern and the food is great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Beautiful property, excellent staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Wendles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dajana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a top of the line experience. Excellent central location, close to transit, restaurants, bakeries, and all the tourist destinations. Staff and service were top notch from the bell staff to the cleaners. The hotel restaurant has great atmosphere, good food, and reasonable prices (even for room service). Rooms are clean, well appointed with coffee, water, robes and slippers, spacious, and nicely decorated. The fact that it's a converted stock exchange adds even more to the aesthetic. Would definitely stay here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

William

Modern, clean, great staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with attentive staff & excellent dining.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exchange Hotel is a beautifully restored building in the heart of downtown Vancouver (the nice part!) It's close walking distance to the convention center as well as other touristy things. It had every amenity you'd ever dream of, which made traveling for work from a carry on, an absolute pleasure! (Steamer, slippers, robes, high quality bath products). I was a fan and will be staying there again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transit going to Robson st. and Granville Island is just around the corner.
Stayed 2 nights in Apr 2024

10/10 Excellent

troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. I would recommend this hotel anytime they were amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a girls weekend away to explore Vancouver. Absolutely loved this hotel. Everything from the moment we stepped in the doors- greeted by the kindest concierge team , to the clean, and beautiful rooms, I would recommend this hotel to anyone. So close to the harbour, where we ate our breakfast every morning, and close to other fun places like Gastown, Granville and Robson. Felt very safe and this is ideal location, away from hustle and bustle but still close enough to walk to where we needed. We will be back! Thank you!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff at arrival, easy to use digital entry using phone, clean rooms, free bottled water, very comfortable bed, quiet hotel, perfect for executives
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing - usually stay at the Fairmont Waterfront, but this was way better! Will definitely stay again.
Stayed 1 night in Mar 2024

8/10 Good

Murphy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were impeccable! So nice and always there!
Stayed 3 nights in Apr 2024

10/10 Excellent

Keith, Westfield, Dereham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the historic former Stick Exchange building. Well located in the Downtown area near to the Cruise Terminal and the Waterfront. Short walk to the Sea bus over to North Vancouver. Staff very helpful and welcoming. Even the General Manager and the Head of Housekeeping introduced themselves. Conciege very good as well. Large rooms - comfy bed and shower excellent. Food on the restaurant very good indeed. Highly recommended
Stayed 6 nights in Apr 2024

10/10 Excellent

geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so welcoming , polite and helpful at the hotel , nothing was too much bother . Decor in the hotel was wonderful , hotel was very clean , excellent standard , thank you.
Stayed 5 nights in Apr 2024