Superior Double Room, City View
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Reviews of Palazzo Otello 1847 Wellness & Spa

2 out of 5
Palazzo Otello 1847 Wellness & Spa
Corso Antonio Fogazzaro 4, Vicenza

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 196 reviews" "
Rating 8 - Good. 54 out of 196 reviews" "
Rating 6 - Okay. 15 out of 196 reviews" "
Rating 4 - Poor. 5 out of 196 reviews" "
Rating 2 - Terrible. 6 out of 196 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aminta, Colorado Springs

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and kind. The room was clean and simple if a little Spartan.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations in the heart of Vicenza. Staff was friendly, welcoming and helpful. Shopping and restaurants within a minute walk of the hotel. Superb stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eleonora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! The girl at the reception was well-prepared, nice and friendly. Location couldn’t be any better, in the city centre, close to piazza dei Signori and 10 minutes walking distance from the train station. The room was spacious and very clean. Rich breakfast with plenty of options, we really enjoyed our stay there.

10/10 Excellent

Singh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Enjoyed the private spa, the great location. Very nice breakfast
Stayed 3 nights in Sep 2023

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean room, quiet, and good breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Stayed 4 nights in Sep 2023

6/10 Okay

Charlize

Business traveller
Liked: Staff & service, amenities
there are bugs in the room (e.g.spider)
Stayed 1 night in Sep 2023

10/10 Excellent

Rukhsar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Alesandro was excellent throughout our stay. The location is central and allows for many enjoyable walks around the town.
Stayed 4 nights in Sep 2023

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located in centre of Vicenza. Comfortable room adequate breakfast staff helpful. Shower and lift excellent. Good value exceeding expectations.
Stayed 2 nights in Aug 2023

10/10 Excellent

Maria Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
È stato tutto perfetto. Ottimo rapporto qualità prezzo
Stayed 1 night in Jul 2023

10/10 Excellent

dusan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean, quiet
Stayed 1 night in Jul 2023

6/10 Okay

Brian, Portland

Liked: Cleanliness, staff & service
To be fair the hotel is undergoing renovations. The new bathrooms are beautiful but the room is very small with a double bed in it. Not much room for a suitcase. It took me 3 tries with two different key cards to get the lights to come on. No outlets by the bed for charging. The built in lights by the bed were way too bright and the switch by the bed turned them off and the overhead light back on so not of much use. The breakfast was very nice assortment of foods. I enjoyed it. Overall a nice place to stay.
Stayed 1 night in Jun 2023

2/10 Terrible

carmine

Stayed 1 night in Jun 2023

8/10 Good

Paul

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Great location, basic room. No staff on duty after 10pm front door not finished with easy access to anyone. Tatty reception, had to ask for toilet roll repeatedly. Hit and miss with selection at breakfast.
Stayed 6 nights in May 2023

4/10 Poor

Pierluigi

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor cleaning and worst housekeeping( ) very limited front desk service, but friendly staff ( ) basic furniture( ) ongoing renovation works( )bad breakfast= the price to pay for an unnecessary good location since downtown Vicenza is very small.
Stayed 7 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff, clean room & great breakfast included.
Stayed 2 nights in Dec 2022

8/10 Good

JOHN, MARINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located and close to everything. Easily walkable. Clean hotel. The breakfast was good and had various selections. The front desk personnel are not always there, though.
Stayed 2 nights in Oct 2022

10/10 Excellent

NISHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Fresh linen and very accommodating front desk. Parking is off site and a 10 minute walk.
Stayed 1 night in Aug 2022

6/10 Okay

Lynsey

Travelled with family
Disliked: Amenities, property conditions & facilities
You can see what this hotel aspires to be but it did not fulfil they “hype”. Air con didn’t work well in the room. The luxury shower was a typical hotel shower. Breakfast was rather poor and overall the place needs to be improved to match the description and be called a spa hotel.
Stayed 4 nights in Aug 2022

6/10 Okay

Anne Caroline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not a spa or wellness hotel, but overall ok
The hotel is well located, has nice, relatively spacious rooms, a good breakfast and is overall good value for money. This in itself would make it worth staying there. What I cannot understand is why they advertise themselves as a spa and wellness hotel; they have no pool, massage or beautician services and the so-called “private spa” style s a small top floor apartment with a sauna, a color shower and put on a small terrace, a jacuzzi. We booked 90 minutes at EUR 29, but the sauna stopped working after 5 minutes, and the jacuzzi wasn’t clean. We tried contacting someone from the reception but as there was no answer, we simply left. We asked for a refund the next day and was told we had to write an email for the “manager to decide”. Not surprisingly, we have not heard a word until today and no refund has been received. It was a very disappointing end to an otherwise nice stay in a lovely city.
Stayed 1 night in Jul 2022

10/10 Excellent

Jheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

8/10 Good

Christian, Parsippany

Travelled with partner
Liked: Cleanliness, staff & service
Location, Location, Location. Center of charming town - Walking distance from RR station Room was clean, not very spacious but functional with comfortable bed.
Stayed 5 nights in Jun 2022

10/10 Excellent

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. Highly recommended.
Stayed 1 night in Apr 2022

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in heritage building with new, clean facilities.
Stayed 1 night in Oct 2021

8/10 Good

mario

Business traveller
Liked: Cleanliness, staff & service, room comfort
It's nice but it can be kept better
A very nice location. Very central, but parking is at about 10 minutes walking distance and cheap (1 euro for all the night). You cannot stop closely to the hotel to descharge the luggage. A very old building nicely restored. Very nice person assisting at breakfast.
Stayed 1 night in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go again!
Perfectly clean everyday
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great! Rooms are clean and a nice size for 2 adults. Only had a minor issue. Housekeeping took our 2nd blankets and bath towels during the daily service. Prior to departing for the day we asked to ensure they are replaced however, upon return they were not there. Unfortunately the staff was gone for the night so, we did not have the 2nd blanket nor fresh bath towels.
Stayed 2 nights in Aug 2021

10/10 Excellent

Andrea Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, beautiful palace
This hotel is luxury. I rarely slept in such a nice place
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get away and relax.
Very clean room, very spacious and the bed was very comfortable. Spa room was amazing everything about this place was great would highly recommend and I can’t wait to stay here again. It’s also in the heart of downtown.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a review.
Overall was a pleasant experience. Hotel rooms air is central. I would have to crack the window whenever inside the room or it would get hot.
Stayed 7 nights in Feb 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

David, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vicenza
Excellent breakfast buffet, nice location, nice staff.
Stayed 1 night in Jan 2020

8/10 Good

Blake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but be warned the parking is not near the hotel - if you drive to the adress on the sat nav like i did you will receive a €50 fine from the police because of the camera system and it being pedestrianised
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible discovery of vicenza
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Kendall, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly kind and helpful staff. They made us feel at home and well cared for! Very clean and orderly rooms and common areas.
Stayed 1 night in Nov 2019

8/10 Good

Folke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in centre of town. Excellent room and breakfast.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

Christos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice and clean, beds are a bit hard...
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Linda

Travelled with group
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay to attend a wedding
Very helpful Reception staff, could not do enough to help answer our questions about Vicenza, taxis, trains etc. Rooms comfortable and modern, clean towels daily. Very central position. We had a nice stay.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has it all! The location is perfect you are in the middle of everything.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast, large rooms and very clean.
Stayed 1 night in Jun 2019

10/10 Excellent

WorldTrarveller, NYC

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, Almost all attractions in walking distance, Friendly staff and good breakfast.
Stayed 2 nights in May 2019