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Reviews of Hampton Inn & Suites by Hilton Walla Walla

2.5 out of 5
Hampton Inn & Suites by Hilton Walla Walla
1531 Kelley Place, Walla Walla, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 951 reviews" "
Rating 8 - Good. 260 out of 951 reviews" "
Rating 6 - Okay. 58 out of 951 reviews" "
Rating 4 - Poor. 29 out of 951 reviews" "
Rating 2 - Terrible. 11 out of 951 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and complimentary breakfast were great 👍
Stayed 2 nights in May 2024

4/10 Poor

Guillermo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Eleanor, GM on 21 May 2024
Thank you for taking the time to write a review.We strive for every guest to have an exceptional experience at our hotel. We have fallen short of this experience with you and your family. Since, we have fallen short please accept our sincerest apologies for all inconveniences that were caused. We hope that you considered using the Hampton Inn and Suites in Walla Walla again for your travel needs.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic. Very clean and friendly
Stayed 2 nights in May 2024
Response from Dylan on 20 May 2024
Wonderful to hear, thank you for your feedback Bruce. We are glad you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in May 2024
Response from Dylan on 16 May 2024
Thank you for your feedback it is much appreciated, we hope to see you again soon!

10/10 Excellent

Blake

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful, breakfast was done well with a number of items prepared fresh. Grab and go snack bags in the lobby were great for taking with us as we explored the city. Our room had plenty of space to relax and spread out. Unfortunate that the fitness center was not available during our stay, but we were notified of that ahead of time. Short drive to stores and restaurants.
Stayed 2 nights in May 2024
Response from Dylan on 6 May 2024
We appreciate the great feedback Blake, thank you! We are glad you enjoyed your stay with us and we look forward to seeing you again in the future!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Stay
Stayed 2 nights in May 2024
Response from Dylan on 6 May 2024
We appreciate your feedback John, thank you. We are glad you enjoyed your stay with us and we look forward to seeing you again in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dylan on 6 May 2024
We appreciate your feedback, thank you. We are glad you enjoyed your stay with us and we look forward to seeing you again in the future!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dylan on 29 Apr 2024
Thank you for your feedback, it is much appreciated. We are glad you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Steve

Liked: Cleanliness, amenities
Very posh very clean and the breakfast was excellent
Stayed 1 night in Apr 2024
Response from Dylan on 28 Apr 2024
Fantastic that's what we like to hear, thank you for the feedback. We are glad you enjoyed your stay and we look forward to seeing you again in the future Steve!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dylan on 26 Apr 2024
Thank you for your feedback it is much appreciated. Thank you for staying with us and we look forward to seeing you again in the future.

10/10 Excellent

Tricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Apr 2024
Response from Dylan on 25 Apr 2024
Thank you for your feedback it is much appreciated. We are glad you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Great room great staff. Charger on night stand did not work. Breakfast was good just the basics.
Stayed 2 nights in Apr 2024
Response from Dylan on 25 Apr 2024
Thank you for your feedback it is much appreciated. We are glad you enjoyed your stay and we look forward to seeing you again in the future!

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dylan on 25 Apr 2024
Thank you for your feedback it is much appreciated. We are glad you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, the continental breakfast has lots of varieties and has vegetarian options, the staffs are friendly with excellent customer service.
Stayed 2 nights in Apr 2024
Response from Dylan on 25 Apr 2024
Thank you for your feedback it is much appreciated. We are glad you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dylan on 15 Apr 2024
Thank you for your feedback Andrew. We are glad you enjoyed your stay with us, we look forward to seeing you again in the future!

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Dylan on 28 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay with us! We look forward to seeing you again in the future Susan.

10/10 Excellent

Kimberly A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and quiet.
Stayed 1 night in Apr 2024
Response from Dylan on 8 Apr 2024
Thank you for your feedback Kimberly, we are glad you enjoyed your stay! We look forward to seeing you again in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around friendly staff, fun places nearby to visit, and great quality of rooms and facilities.
Stayed 2 nights in Mar 2024
Response from Dylan on 1 Apr 2024
Thanks for your feedback, we are glad you enjoyed your stay with us Stephen! We look forward to seeing you again in the future.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and close to downtown.
Stayed 1 night in Mar 2024
Response from Dylan on 1 Apr 2024
We are glad you had a great stay Sarah, thank you for the feedback! We look forward to seeing you again!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dylan on 1 Apr 2024
We thank you for your feedback Devin! We are glad you had a great stay and we look forward to seeing you again in the future, thank you!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Dylan on 29 Mar 2024
We are glad to hear you enjoyed your stay Kevin, we look forward to seeing you again in the future!

2/10 Terrible

Joseph, Larkspur

Stayed 1 night in Mar 2024
Response from Eleanor, GM on 29 Mar 2024
Thank you so much for the honest feedback. We’re so sorry our service was not up to par our usual expectations. If you could please share why this experience was terrible. This is certainly uncharacteristic of our hotel and staff. We are always looking for ways to improve and we will ensure we use this information to enhance the guest experience.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from Dylan on 28 Mar 2024
Thank you for your feedback, we look forward to seeing you again in the future Ryan!

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in, variety of choices for breakfast.
Stayed 3 nights in Mar 2024
Response from Dylan on 28 Mar 2024
Thanks for the great feedback Trudi! Thanks for staying with us and we look forward to seeing you again.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Dylan on 28 Mar 2024
Thank you for the feedback, we look forward to seeing you again in the future Richard!

8/10 Good

ugur

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 2 nights in Mar 2024
Response from Dylan on 21 Mar 2024
We apologize for the inconvenience with your stay Ugur! Please, if there are any complaints regarding noise at night in the future reach out to the front desk and we will be more than happy to help resolve the issue for you. We appreciate your feedback and hope to see you again in the future!

8/10 Good

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, room very clean and it was convenient to our event. It was also very close to food businesses.
Stayed 2 nights in Mar 2024
Response from Dylan on 21 Mar 2024
We appreciate your feedback Desiree, thank you for staying with us and we look forward to seeing you again in the future!

2/10 Terrible

Elia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Eleanor, GM on 5 Mar 2024
Thank you for reviewing the property. Can you please elaborate on what made the stay a 1? We would love the feedback and try to make the next stay better. Please kindly respond to Eleanor Specht at eleanor.specht@ignitehotels.com

6/10 Okay

Jeffrey

Business traveller
I understand that hotels want to be open during renovations, but I guess they should discount rates if that’s the case. The guest room I was given a key to hasn’t been cleaned, so it strewn with take out containers and used linens. I dragged my bags back down to the lobby to see if I could get a room that had been cleaned. I told the pleasant person on duty that my only requirement was quiet, since I would be switching to a day-sleeping schedule during my stay. She put me in a room on a floor that was being renovated, so I awoke to power tools and loud banging nice and early. I asked for a third room, and this time scored a room that required, in order to take a shower (at any time of day) running the hot water in the sink for, seriously, 15 to 20 minutes beforehand (no exaggeration here), and then running the shower itself for about 5 full minutes to get some hot water. This was described as completely normal for the suites (so I was paying a little more for this feature). By the time I left, the lobby was being painted, and I figured on my next visit I’d probably stay somewhere else. I know that many hospitality businesses are struggling to maintain adequate staff, but it was unsettling how often the front desk was unmanned and had no bell to ring.
Stayed 5 nights in Feb 2024
Response from Eleanor, GM on 22 Feb 2024
Thank you for taking the time to write a review.We strive for every guest to have an exceptional experience at our hotel. We have fallen short of this experience with you and your family. We are currently working with our team in maintenance and housekeeping to rectify all issues you have addressed. We were under the understanding that bathroom doors were being switch out and that it would be very seamless, which to my dismay was not the case. I was the one that moved you to the 3rd floor for a quiet room. It is not normal to have to ask you to run the water, however when rooms are not occupied for a time being, hot water does need to be ran in a sink to plumb the lines. In a normal situation, we would have done this prior to arrival so no one knows. I do apologize that you felt it was ok from me to allow this. It was not, I simply was trying to get you what you needed fast. Since, we have fallen short please accept our sincerest apologies for all inconveniences that were caused. We hope that you considered using the Hampton Inn and Suites in Walla Walla again for your travel needs.

10/10 Excellent

Hao Duong

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dylan on 16 Feb 2024
Thank you for your feedback Hao, we appreciate it. Thank you for choosing the Hampton and we look forward to seeing you again in the future!

10/10 Excellent

GWENN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great staff, great breakfast. Super clean, lovely stay! Will stay again. Became a Hampton/Hilton rewards member because we liked it so much!
Stayed 2 nights in Feb 2024
Response from Dylan on 15 Feb 2024
Wonderful, that's what we love to hear! We are so glad you had a great time and we look forward to seeing you again in the future Gwenn!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Dylan on 12 Feb 2024
Thank you for your feedback, we are glad you had a great time and we look forward to seeing you again in the future!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place friendly staff
Stayed 1 night in Jan 2024
Response from Dylan on 2 Feb 2024
Thank you for your feedback Mike, thank you. We are glad you enjoyed your stay, we look forward to seeing you again in the future!

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained facility
Stayed 1 night in Jan 2024
Response from Dylan on 22 Jan 2024
Thank you for your feedback Allen, we appreciate it! We look forward to seeing you again in the future, thank you for choosing Hilton!

8/10 Good

Ciarra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room which was very accessible. But, the wall unit for heating was very loud when it came on. Only area of improvement.
Stayed 1 night in Jan 2024
Response from Dylan on 15 Jan 2024
We are happy to hear you enjoyed your room, but we apologize for the inconvenience with our heating unit! We ran into a few issues when we had the sudden weather drop and we are working on resolving the issue. Thank you for your feedback, we look forward to seeing you in the future!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and the breakfast was good
Stayed 2 nights in Dec 2023
Response from Dylan on 14 Jan 2024
Thank you for your feedback Eric, we appreciate it. We are happy you enjoyed your stay and we look forward to seeing you again in the future!

8/10 Good

Lois, ELLENSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dylan on 30 Dec 2023
We appreciate your feedback! Thank you for choosing the Hampton and we hope to see you again in the future!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ally on 27 Dec 2023
Thanks for the review! Hope to see you again soon. Have a great rest for your day, and safe travels!

8/10 Good

Lorrayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ally on 27 Dec 2023
Thanks for the review! Hope you had a Merry Christmas. We will see you next time you visit!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Response from Dylan on 9 Feb 2024
Thank you very much we are glad you enjoyed it. Thank you for your feedback and we look forward to seeing you again in the future!

10/10 Excellent

David, Great Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Nice breakfast.
Stayed 1 night in Dec 2023
Response from Dylan on 18 Dec 2023
Wonderful to hear you enjoyed your stay! Thanks for staying with us and we look forward to seeing you again in the future!

8/10 Good

amarjit

Stayed 2 nights in Oct 2023
Response from Dylan on 15 Dec 2023
We are glad you had a good stay with us, thank you for your feedback and we hope to see you again in the future!

10/10 Excellent

Jani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are beautiful and spacious. The front desk lady was friendly and made sure my needs were met. Thank you!
Stayed 1 night in Dec 2023
Response from Dylan on 11 Dec 2023
Great to hear your stay met all of your needs! Thank you for choosing us and we hope to see you again in the future!

8/10 Good

Davis

Stayed 1 night in Dec 2023
Response from Dylan on 11 Dec 2023
Thank you for your feedback Davis, we hope to see you again in the future!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Dylan on 7 Dec 2023
Thank you for your feedback. We are glad you had a great stay and we hope to see you again in the future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good indeed
Stayed 1 night in Dec 2023
Response from Dylan on 7 Dec 2023
Wonderful to hear, thank you for your feedback! We hope to see you again in the future William!

10/10 Excellent

Trudi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was welcoming. It is so enjoyable to stay in a facility that is clean and in great condition.
Stayed 3 nights in Nov 2023
Response from Dylan on 4 Dec 2023
Wonderful to hear about your good experience, thank you for your feedback. Thank you for choosing the Hampton and we look forward to seeing you again in the future!

8/10 Good

Raymond

Stayed 2 nights in Nov 2023
Response from Dylan on 18 Dec 2023
Thank you for your feedback Raymond! Thank you for staying with us and we look forward to seeing you again in the future.

10/10 Excellent

Gae

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. We had to check out early and they made a sack breakfast for us. We found them very accommodating.
Stayed 1 night in Nov 2023
Response from Dylan on 4 Dec 2023
Thank you for your feedback, we are happy to have you stay here at the Hampton and we look forward to seeing you again in the future!

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay over Thanksgiving, visiting family. Thank you to the staff for making it such a nice time!
Stayed 2 nights in Nov 2023
Response from Dylan on 4 Dec 2023
Great to hear you had a great stay, thank you for choosing Hampton and we look forward to seeing you again in the future!