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Reviews of Best Western Wapakoneta Inn

2.5 out of 5
Best Western Wapakoneta Inn
1008 Lunar Drive, Wapakoneta, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 369 out of 636 reviews" "
Rating 8 - Good. 205 out of 636 reviews" "
Rating 6 - Okay. 34 out of 636 reviews" "
Rating 4 - Poor. 10 out of 636 reviews" "
Rating 2 - Terrible. 18 out of 636 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice pool and very nice room.
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to write us a review, we appreciate your kind words, we are happy to hear you a had a good stay.Safe travels

8/10 Good

DeVante'

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good, Haven't had any issues, kids enjoyed the pool, breakfast was good and the staff was very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk across road to the Armstrong Air & Space Museum very easily. Seems new and nice, I do recommend it.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Dear Elizabeth,Thank you for taking the time to write us a review, we appreciate your kind words, and we look forward to having you stay with us again.Safe travelsSincerely staff at the Best Western Wapakoneta

10/10 Excellent

Paul, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to highway and (fast food) dining options, if that's your thing.
Stayed 1 night in Apr 2024

4/10 Poor

Michelle

Travelled with family
On the bestwestern.com web site there is a photo of a hot tub in the pool area. When we arrived after a 7 hr drive we went to the pool and found out there was no hot tub. Talk to hotel nothing they could do because I booked with Expedia. Unhappy customer.
Stayed 1 night in Mar 2024
Response from Manager on 30 Mar 2024
Dear Guest, Thank you for taking the time to write a review for us, we appreciate any feedback from our guests, I am sorry to hear you were disappointed to not find any Hottub in the pool area. We have not had a Hot Tub in the pool area since 2018, more than six years ago. Sometimes guest will find an old picture in an online review, I suspect that is where you found a picture of Hot Tub. There is an online review that shows a picture of beautiful golden retriever in the lobby, but I assure you we do not have a lobby dog either

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous and polite. The facility was an older building but was clean and neat. Upon arrival, they had two free bottles of cold water in our room’s refrigerator.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Dear Diane,Thank you for your kind words, we appreciate your business and we look forward to having you stay with us again in future.SincerelyStaff at Best Western Wapakoneta

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel near everything.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Dear Kelly,Thank you for taking the time to write us a review, we appreciate your business, we are glad to see that you had a great stay, You found our hotel quite and near everything.We hope to have you stay with us again. Safe travelsSincerelyStaff at Best Western Wapakoneta

10/10 Excellent

Jerry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair priced and way beyond what we expected The entire facility was top tpp clean and orderly One of the best values in lodging we have experienced
Stayed 1 night in Mar 2024

8/10 Good

Paul, River Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Mar 2024

4/10 Poor

James

Liked: Cleanliness
Response from Manager on 25 Feb 2024
Dear Guest,Thank you for taking the time to write us a review, we appreciate your feedback, and we look forward to having you stay with us again.Sincerley

8/10 Good

Paul, River Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near highway and easy access to Wapakoneta. The staff is very friendly and conscientious.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great and everything was as requested
Stayed 1 night in Feb 2024

10/10 Excellent

Paul, River Forest

Liked: Cleanliness, staff & service, property conditions & facilities
The font desk and dining room staff are great.
Stayed 1 night in Jan 2024

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Rhonda

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Dear Justin,Thank you for taking the time to write us a review, we appreciate your business, and look forward to seeing you again.

10/10 Excellent

Larissa

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Shawn, APO

Travelled with family
Disliked: Amenities
The breakfast was 1 boiled egg, no toast, no meat. can have a waffle or a bowl of cereal. The coffee was terrible... I would submit pictures of the dining area if there was a way
Stayed 1 night in Dec 2023
Response from Nicole on 29 Dec 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Grant

Stayed 1 night in Dec 2023

10/10 Excellent

JEFFREY

Stayed 1 night in Dec 2023

2/10 Terrible

Katy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and the staff we interacted with were very nice. That being said, I would not recommend this hotel. The mattress was old and uncomfortable. It didn't feel like the springs had anything left. There was a mechanical whirring that turned on every half hour the entirety of our stay. Not only could you hear it, it vibrated the whole room. We got next to no sleep the first night and only slept the second from sheer exhaustion. Also, when we tried to cancel our third night's stay on the first night, we were denied a refund. We decided to take a loss on the money rather than stay there another night.
Stayed 3 nights in Nov 2023

10/10 Excellent

Amy, Avon Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly. Would stay again if in the area.
Stayed 1 night in Nov 2023

6/10 Okay

Theresia

Curtain had holes
Stayed 1 night in Nov 2023

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly!
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was very kind and helpful, even recommended a lovely restaurant for dinner. Very clean, quiet and comfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first visit and enjoyed the experience!
Stayed 1 night in Sep 2023

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent customer care at check-in. Room clean and appreciate complimentary water provided in mini-refrigerator. Disappointed in complimentary breakfast. Limited selection and biscuit you couldn’t even cut with a knife (hard). Staff covering breakfast appeared not to even want to be there.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Dear Thomas, Thank you for your kind words, we appreciate you business, I am sorry about the hardness of the biscuits, I will address that with our breakfast colleagues, to ensure that we are serving soft and flaky biscuits to our guests.

4/10 Poor

William

Business traveller
Disliked: Cleanliness
room smelled like rotten eggs each evening upon return. Cable connection on TV loose or damaged so the TV signal was constantly interrupted
Stayed 5 nights in Aug 2023
Response from Manager on 4 Sept 2023
Dear Guest,Thank you for taking the time to write a review, we appreciate your input, I am truly sorry for the experience you had, I can assure you this is not normal for our hotel, I will be speaking to my colleagues and figuring out what happened and correct it, so it does not happened again.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Aug 2023

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, close to most everything. Noisy
Stayed 2 nights in Aug 2023
Response from Manager on 27 Aug 2023
Dear Guest,Thank you for taking the time to write us a review, we appreciate your business, and we hope to see you soon.Safe travelsStaff at Best Western Wapakoneta

8/10 Good

Paul, River Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeffery

Travelled with family
Liked: Amenities
Great place. Donald was great!
Stayed 1 night in Aug 2023

8/10 Good

Jodi

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023

6/10 Okay

Lyn

Liked: Staff & service
Great location
Stayed 1 night in Jul 2023

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Jul 2023

10/10 Excellent

Mitchell ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service. We were having trouble with our flights and informed them we would be there after midnight, no problem. Then they called to check on us when we didn't show up when we thought we would. Had trouble with our coffee maker. Immediately remedied. Overall everything was clean and comfortable, especially the bed. Decent breakfast. Elevator floor was a little dirty and the trash entering the side of the hotel stunk.
Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!!
Our stay was great!!! The staff was driendly, the room perfect, and I loved the indoor pool!!!
Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Dear Guest,Thank you for taking the time to give us feedback, we appreciate your kind words, we look to having you come stay with us again.SincerelyStaff at Best Western Wapakoneta

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 3 nights in Jul 2023

10/10 Excellent

Tina

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Facility is very nice, clean, and convenient. Staff was friendly and helpful. We did not eat breakfast there so unsure about that but we were very satisfied with what we experienced.
Stayed 3 nights in Jun 2023

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the Keurig coffee maker. I can't use my own coffee and filters that way.
Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Dear Guest,Thank you for taking the time to write us a review, we appreciate your feedback, I apologies about the Keurig coffee makers, we strive to provide a good in room coffee experience for all of our guests, unfortunately this leaves folks unable to use their own coffee grounds. However, next time when you're staying with us, please let us know, we might be able to get you a hot water kettle, so you can still make your own coffee.I hope you have a wonderful trip, safe travels.SincerelyStaff at Best Western Wapakoneta

6/10 Okay

Paul, River Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Got an unlucky room assignment. Adjacent room had at least TWO dogs that begin barking non-stop for at least an hour beginning at 5am and the walls are thin.
Stayed 2 nights in Jun 2023
Response from Manager on 22 Jun 2023
Dear Guest,I am so sorry to hear about the noisy dogs next door, we try out best to provide the best guest experience to all of our guests, should you ever experience any other noise, or have any other challenges, please call the front desk, and we would be glad to take care of any issues.Sincerely

10/10 Excellent

jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed at this hotel as a family of four for three nights. It’s very convenient. The staff was super nice and everything was clean. I wished they would make the beds every day. They only provide towels and extra supplies daily.
Stayed 3 nights in Jun 2023
Response from manager on 22 Jun 2023
Dear Guest,Thank you for taking the time to write a review for us, we appreciate your stay, we are delighted to hear you had a good stay.We look forward to having you stay with us again, safe travels.Sincerely

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Dear Guest,Thank you for taking the time to write us a review, we appreciate your stay, and we are glad to hear that you had a great stay, we look forward to having you stay with us again.Sincerely

10/10 Excellent

Seth

Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Dear Guest,Thank you for taking the time to write us a review, we appreciate your kind words, we look forward to having you stay with us again.Sincerely