View from property

Reviews of Embassy Suites by Hilton Washington D.C. – Convention Center

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 1158 out of 1896 reviews" "
Rating 8 - Good. 437 out of 1896 reviews" "
Rating 6 - Okay. 151 out of 1896 reviews" "
Rating 4 - Poor. 87 out of 1896 reviews" "
Rating 2 - Terrible. 63 out of 1896 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barrien

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was an excellent choice to stay....convenient, friendly associates, and excellent location. I will make one recommendation: turkey option for breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hannah Kyzha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff are nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Keri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Very inviting hotel. Very close to attractions, shops and restaurants!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerdonna

Travelled with family and small children
Liked: Property conditions & facilities
I definitely had a great experience at this hotel. The complimentary breakfast daily, indoor pool, holding luggage after checking out was definitely a plus for us. We are definitely coming back this summer
Stayed 2 nights in Apr 2024

4/10 Poor

ANGELO GLENN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Housekeeping needs to remind for cleaning not by everyday schedule and no needs to call many time before they do action in single task.
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short and caused you some frustration. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, David Kasprzyk, GM

10/10 Excellent

Zhuwen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly and provided good services, facilities were clean and well maintained. Nice breakfast and great location!
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
Your excellent rating and feedback brightened our day! We're thrilled to learn about your memorable stay, particularly the great interaction with our team members. Providing personalized and attentive service is what sets us apart, and we're glad that you experienced that during your visit. Thank you for recognizing our staff's efforts, and we eagerly await your return for another exceptional experience.Regards, David Kasprzyk, GM

10/10 Excellent

Maria Lilian

Liked: Cleanliness, property conditions & facilities
Clean, nice and convenient
Stayed 4 nights in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
Thank you for your superb rating! We're delighted to know that every aspect of our hotel lived up to your expectations. We put a lot of effort into ensuring our property is exceptionally clean and our service second to none. Your feedback verifies that we're succeeding in our mission to deliver unparalleled guest experiences. We eagerly look forward to your return in the not-too-distant future.Regards, David Kasprzyk, GM

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, property conditions & facilities
All was good.
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
Your outstanding rating means a lot to us! We're thrilled to hear about your memorable stay with us. Providing an exceptional level of service is our commitment, and we're glad that you experienced it during your visit. Thank you again, and we look forward to welcoming you back on your next visit.Regards, David Kasprzyk, GM

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
Thank you for your glowing rating! Your 5-star feedback is the ultimate testimony to our relentless pursuit of exceptional service. We are overjoyed to have lived up to your expectations and eagerly await your next visit. Be assured, our team will work tirelessly to make your future stays even more delightful and memorable.Regards, David Kasprzyk, GM

8/10 Good

Leisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
Thank you for taking the time to rate your stay. We're pleased to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Providing excellent service and comfort to our guests is our aim, and we appreciate your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, David Kasprzyk, GM

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
If you get Mike G at the front counter you'll be taken care of. Super friendly and more than accommodating.
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 29 Apr 2024
We're deeply grateful for you taking the time to leave such a phenomenal rating! Hearing about your memorable stay and especially the positive interactions with our team is a joy. Our dedication is to deliver exemplary service, and it's exhilarating to know our staff has made such a lasting impression. Thank you for valuing their dedication. We eagerly await your next visit for another incredible stay.Regards, David Kasprzyk, GM

2/10 Terrible

Leslie

Disliked: Property conditions & facilities
was very disappointed didn’t get to check into our room untill 6:30 pm . Also did not get the city view room i paid for. Was given 100 voucher to restaurant to compensate us for the delay but was still charged for restaurant. Said to charge to bill and they will deduct but didn’t
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
I'm very sorry to learn that your experience with us was not the perfect one we envisioned. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, David Kasprzyk, GM

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Liked that they provided breakfast and had a “happy hour” with drinks and snacks for the adults and kids!
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, David Kasprzyk, GM

10/10 Excellent

Germaine

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was very pleasant to work with and knowledgeable about the area. Responded to all our request in a very timely manner. Hotel is well maintained and supplied.
Stayed 6 nights in Apr 2024
Response from David Kasprzyk, GM on 30 Apr 2024
A heartfelt thank you for taking the time to share such an excellent review! We're elated to learn about your memorable stay, particularly the interactions with our team that made it special. Our commitment is to provide unparalleled service, and knowing our staff has made a significant impact on your visit brings us immense joy. Thanks once more for acknowledging their dedication. We can't wait to host you again for another fantastic experience.Regards, David Kasprzyk, GM

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel and will return. We had a suite as we had our three grandboys. Towels, bedding, hot water perfect. Very nice breakfast with homemade omelets to your taste. Fruit and sides. Every night with wine cheese and crackers. Service excellent.
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 23 Apr 2024
Thank you for your outstanding feedback of your stay. I am thrilled to learn that your experience at our property was enjoyable and that our staff made it even better. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will make sure to honor the efforts of every team member who was instrumental in delivering you a seamless and satisfying experience. The prospect of hosting you again on many future visits is something we look forward to.Regards, David Kasprzyk, GM

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities
Easy check in process, breakfast with made to order omelettes outstanding, clean rooms with comfortable beds, desk and kitchen staff professional and helpful. Would stay there again.
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 23 Apr 2024
We are overjoyed by your generous rating! Your feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, David Kasprzyk, GM

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was convenient and it had a pool and a gym. That was important.
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 23 Apr 2024
We're so thankful for your amazing rating! Hearing that our service and product left such a positive impression on you is truly uplifting. Your feedback will be celebrated with our team, who strive for excellence every day. We eagerly await the opportunity to welcome you back for another remarkable stay, where we will continue to exceed your expectations in every way possible!Regards, David Kasprzyk, GM

10/10 Excellent

Zouki

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 23 Apr 2024
Thank you for rating us so highly! Your 5-star feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, David Kasprzyk, GM

10/10 Excellent

Orgbu

Liked: Cleanliness, amenities, property conditions & facilities
I was highly impressed and had a lovely time these two days I spent there
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, David Kasprzyk, GM

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from David Kasprzyk, GM on 23 Apr 2024
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, David Kasprzyk, GM

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place clean big
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, David Kasprzyk, GM

8/10 Good

Tosaunda

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is in a good area for dining and shopping. Didn’t like the small area for dining
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We greatly appreciate your rating. It's wonderful to learn that you enjoyed your stay at our hotel and that our property met your expectations. Guest satisfaction is our top priority, and we're grateful for your positive feedback. Your comments will be shared with our team members who contributed to making your stay memorable. We look forward to the opportunity to welcome you back soon.Regards, David Kasprzyk, GM

8/10 Good

Diana

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Good, no excellent. Being a Hilton, I expected the amenities, the details in the Room, that characterize this type of Hotel, but, don’t have. I didn't have anything extra in the bathroom, just the soap, shampoo and conditioner built into the wall of the sink and shower. I didn't have a notebook or a pen. It's not that I didn't have it for my use, but that Hotel must have a shower cap, needle, etc. The treatment at the Reception area when we arrived, normal, not excellent, but good. The breakfast, minimalist, a Holiday Inn would have it better. However, the treatment of the Restaurant Waiter at dinner time, at 9.45pm, was good and professional.
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, David Kasprzyk, GM

10/10 Excellent

Cindy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, David Kasprzyk, GM

8/10 Good

Nicole

Travelled with family and small children
Liked: Property conditions & facilities
My kids and I enjoyed this hotel. There were a few things I noticed that I did not like as well. Our room looked clean but I noticed some hair in the sink and bathtub when we arrived. I also noticed lots of hair and the floor around the pool looked very dirty. The pool was also very cold. The breakfast was awesome and I enjoyed the complementary happy hour. I prepaid for the room and then was charged for incidentals that we didn’t use (waiting for that refund now) and then for the valet parking. The room was nicely decorated and looked modern and we enjoyed the stay.
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We appreciate your feedback regarding your recent stay with us. Our goal is to offer a comfortable, convenient, and personalized experience for every guest, and your rating aids us in our ongoing quest to enhance our services. We trust the rest of your stay was pleasant, and we're thankful for selecting our property for your accommodation. We hope you'll contemplate returning in the future, as we'd love the opportunity to highlight just how exceptional our property can be.Regards, David Kasprzyk, GM

8/10 Good

Tamika

Liked: Cleanliness, amenities, property conditions & facilities
REALLY LIKED: - location - helpful staff - cleanliness - full breakfast included - spacious suite - clean Thank you for another great stay, Embassy Suites!
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, David Kasprzyk, GM

10/10 Excellent

Valerio, Cape Coral

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and room . Breakfast good . Closed to everything
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We're grateful for your positive rating! It's wonderful to hear that you had a memorable stay with us, especially considering our fantastic location. We strive to offer not only excellent service but also a convenient and desirable setting for our guests. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, David Kasprzyk, GM

8/10 Good

Aida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the suite style of the rooms. All staff was friendly and ready to help.
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 22 Apr 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, David Kasprzyk, GM

6/10 Okay

YIYAN

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 22 Apr 2024
We're grateful for your feedback regarding your recent stay with us. Our aim is to offer a comfortable, convenient, and personalized experience for all our guests, and your rating plays a vital role in helping us refine and elevate our services. We hope the remainder of your stay met your expectations, and we appreciate your choice to stay at our property. Should your plans bring you back our way, we'd be honored to demonstrate the exceptional quality of our property once more.Regards, David Kasprzyk, GM

10/10 Excellent

Rishi

Liked: Cleanliness, property conditions & facilities
Great location, walkable to local attractions
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
How thrilling it was to see your rating of your stay at our hotel! I am happy it was practically perfect in every way! I am especially pleased to know you had such wonderful experiences with our hotel staff. We rely on them to help create the best experience possible, and we are elated about the positive impact this had on your visit. We will certainly recognize all the team members who contributed to give you a seamless experience. Thank you again, and we look forward to welcoming you back on your next visit.Regards, David Kasprzyk, GM

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, David Kasprzyk, GM

8/10 Good

Nicky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wish the pool was bigger or had a hot tub as well. Breakfast was good but would have been even better with a dairy free milk option. The location was great and the beds were very comfortable.
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, David Kasprzyk, GM

10/10 Excellent

Arash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Over all it was a great hotel!!!
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, David Kasprzyk, GM

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, property conditions & facilities
I requested an extra blanket and was told that it would be right up. That was at 10:30 pm. We stayed up waiting for it and it did not arrive. After calling multiple times, it still did not arrive. The next day, we went to the desk and again were told that the blanket was on its way up. After 3 more hours (24 hours total at this point), I only received a blanket after insisting on staying at the desk to carry it up myself. This was extremely disappointing.
Stayed 3 nights in Mar 2024
Response from David Kasprzyk, GM on 14 Apr 2024
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, David Kasprzyk, GM

10/10 Excellent

Oksana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, David Kasprzyk, GM

8/10 Good

Ying

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Too many people
Stayed 2 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, David Kasprzyk, GM

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from David Kasprzyk, GM on 14 Apr 2024
We're overjoyed by your great rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, David Kasprzyk, GM

10/10 Excellent

Marjorie, Boston

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the layout of rooms so we can let young child go to sleep before adults. Fridge in room, breakfast, staff, evening reception all wonderful and as promised.
Stayed 4 nights in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, David Kasprzyk, GM

10/10 Excellent

stephen keith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone who worked there was extremely friendly
Stayed 6 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
We greatly appreciate your extraordinary rating of our property. It's heartening to know that you appreciate the quality of both the service and the product we offer. Our team is devoted to taking utmost care of our guests, providing the highest level of service - it's wonderful to hear they fulfilled this duty with you. Your brilliant rating will be a pleasure to share with them. We're honored by the high regard you have for us and once again, we're touched by your wonderful review. We're eagerly looking forward to welcoming you home again soon!Regards, David Kasprzyk, GM

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The good- Great location. Walking distance to everything we needed. Beautiful property and rooms. Friendly staff. Great breakfast and complimentary happy hour. Housekeeping everyday was a plus and they were very responsive to our needs for fresh towels and and extra blanket. The bad- The indoor pool had some sort of film on top- my husband asked a worker if it was safe to swim and was told yes, the bathroom sink had no water pressure so we needed to use the kitchenette sink for everything and the sensor light in the bathroom went off every 10 minutes. The room would become pitch black in the middle of a shower and we’d have to get out on the slippery marble floor to turn the light back on.
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, David Kasprzyk, GM

8/10 Good

Phung

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, David Kasprzyk, GM

10/10 Excellent

Julete

Travelled with partner
Liked: Cleanliness, amenities
Wonderful breakfast Attentive staff
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
We are absolutely thrilled to receive your rating. Making a positive impact on our guests' stay is what we strive for, and your feedback indicates that our team's dedication has paid off. Your kind words are a testament to their passion and commitment to providing exceptional service. Thank you for sharing your experience, and we eagerly await your return for another memorable stay!Regards, David Kasprzyk, GM

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved our stay. We had 5 people in our party and embassy suites by hilton was accommodating. The room was perfect. Their omelets in morning was wonderful. Their happy hour was a nice treat. They were very kid friendly. I would recommend to everyone with kids
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your generous evaluation of your stay. I am elated to learn that you had a wonderful time during your stay and that our staff treated you exceptionally. Our objective is to provide exceptional service to truly take care of our guests, and it's always a satisfying experience to receive confirmation that we have done so. We will make sure to give due credit to all the team members who played a part in making your experience a smooth one. The thought of welcoming you back on many future occasions is one that brings us great joy.Regards, David Kasprzyk, GM

10/10 Excellent

Fred

Liked: Cleanliness, property conditions & facilities
Front desk experience was unmatched.. the most important thing when checking in is those behind that desk .. Thank you
Stayed 1 night in Jan 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your high rating. I am so glad to learn that you had an amazing time during your stay and that our staff went above and beyond for you. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of all team members who helped create a seamless and memorable experience for you. The thought of welcoming you back on many future occasions is one that brings us great joy.Regards, David Kasprzyk, GM

10/10 Excellent

Diogenes

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel was a nice weekend stay for my family in DC. It was close enough to metro stops and plenty of restaurants. The hotel breakfast buffet was great. The room was good size.
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your positive rating of your recent stay with us. Your kind words about the quality of your accommodations and the exceptional service from our staff are truly appreciated. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless experience with no hiccups. It is with great excitement that we look forward to welcoming you back in the future.Regards, David Kasprzyk, GM

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from David Kasprzyk, GM on 7 Apr 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, David Kasprzyk, GM

10/10 Excellent

JIRAPORN

Liked: Cleanliness, property conditions & facilities
Breakfast included, plus fresh make-to-order omelets and complimentary drinks and snacks daily from 5-6pm
Stayed 2 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your excellent review of your stay with us. Your satisfaction with your stay and the service provided by our staff has made my day. Our goal is to provide exceptional service to meet the needs of our guests, and it is always a pleasure to receive confirmation that we have achieved this. We will acknowledge all individuals on our team who helped make your experience a smooth and hassle-free one. The prospect of welcoming you back on many future occasions is something we eagerly anticipate.Regards, David Kasprzyk, GM

10/10 Excellent

Angelica

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, David Kasprzyk, GM

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Great location close to the Mall, walkable to the major sites and museums. Clean, well-kept and SAFE! Breakfast is great and the front staff are very helpful. Would stay here again for sure!
Stayed 4 nights in Mar 2024
Response from David Kasprzyk, GM on 7 Apr 2024
Thank you for your phenomenal rating of your recent stay. I am over the moon to learn that you enjoyed your stay and that our staff made it even better with their exceptional service. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will make sure to honor the efforts of every team member who helped. We can't wait to host you again on many future occasions.Regards, David Kasprzyk, GM