West Thornton 2024 Holidays

Really disappointed. Room condition (especially bathroom) was poor - bath not draining, tiles hanging off wall, needs a redecorate. The breakfast was nice but we were sat amongst a sea of uncleared tables. The hotel is definitely only an equivalent of a 4 star - there are better in London for equal money. I would not stay here again or recommend it. Overpriced for the service.

Great hotel, good location, amazing staff and service.

Loved this hotel. Wonderful and friendly staff and walking distance to Buckingham Palace, Piccadilly Circus and Hop Off Hop On bus stop.

The person on the front desk when I arrived was very helpful even printing my boarding passes which greatly relieved my worries over not being able to get my app to work. I appreciated such great services.

First of all the area is nice where the location of the hotel is but nothing was said that it’s under construction scaffolds all in the front so the picture that’s on your website is false at 9am they start hammering drilling everything that has under construction second the bathroom are very tinny the toilet it right next to the wall and shower glass also the drain in shower gets filled up quickly so has to turn off shower twice to complete my shower also there is no ac just a fan even if outside it’s 40-50 inside like 80 I complained several times they said no ac in the rooms but that’s a lie they should of change my room the secound day I was there especially since the ac was on in the hallways and they I heard them ask a guest if the air conditioning was working ok ! I would like to get a refund for at least 1/2 back is what I paid because of all the troubles I had even having the shower flood and all the water going to the carpet and smelling like a wet dog for 5 days ! Oh and then also the door rubbed against the carpet and it was so hard to push open it was horrible I did complain on on everything they just said will look into it gave me a bigger fan but never once was I offered to move even though my room was a disaster my room was 438 and everything was wrong there also 1/2 of the outlets did not work and the tea kettle in the room was burnt inside I forgot to tell them ! I gave up the location is great across the street from Kensington Palace ! Under construction