Restaurant

Reviews of Hampton Inn Fall River/Westport

2.5 out of 5
Hampton Inn Fall River/Westport
53 Old Bedford Rd, Westport, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 449 out of 882 reviews" "
Rating 8 - Good. 309 out of 882 reviews" "
Rating 6 - Okay. 83 out of 882 reviews" "
Rating 4 - Poor. 30 out of 882 reviews" "
Rating 2 - Terrible. 11 out of 882 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small but overall a nice hotel
Stayed 1 night in May 2024
Response from Kyle Asst General Manager on 15 May 2024
Your feedback is greatly appreciated! We'll see you next time Amy, thanks of staying with us!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in May 2024
Response from General Manager - Hampton Inn Fall River/Westport on 7 May 2024
We are so glad to have shown our warm hospitality! Thank you for staying with us!

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kyle Asst General Manager on 8 May 2024
We are so glad to have shown our warm hospitality! Thank you for staying with us!

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 7 May 2024
Thank you for taking the time to give us your thoughts! We hope to see you again!

2/10 Terrible

Lilian

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Jacuzzi not work whater very cold !!
Stayed 2 nights in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 30 Apr 2024
Sorry to hear that you had no positive take aways from your visit, and we were deserving of a 1 out of 5 for the jacuzzi issue that was out of our control. Thank you for the feedback!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son loved the breakfast
Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows are horrible, very flat.
Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 29 Apr 2024
Sorry to hear that the pillows were not to your expectations. Thank you for the feedback!

10/10 Excellent

Katharine, West Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 29 Apr 2024
Thank you for taking the time to give us your thoughts!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest front desk associate we’ve ever met!
Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 22 Apr 2024
We are so glad you feel that way! Thank you for staying with us!

10/10 Excellent

Stephen, schenectady

Liked: Cleanliness, staff & service, property conditions & facilities
Has everything you might want: in door pool, fitness center, laundry area. Dog friendly. Rooms comfortable. Complimentary breakfast good. Staff all friendly and helpful. Great price. Will stay there again when in area.
Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 18 Apr 2024
We are so glad that your expectations were met, and you were comfortable while on the property!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 18 Apr 2024
Thank you for the feedback!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager - Hampton Inn Fall River/Westport on 9 Apr 2024
Thank you kindly for your feedback!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper good and clean
Stayed 1 night in Mar 2024
Response from General Manager - Hampton Inn Fall River/Westport on 2 Apr 2024
Thank you for your feedback! We look forward to your next visit!

10/10 Excellent

Clive

Travelled with group
Good location for our needs.
Stayed 1 night in Mar 2024
Response from ker on 19 Mar 2024
Hi Clive, thank you for your positive feedback! We're glad to hear that our location met your needs. If there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

MEAGAN R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice front desk
Stayed 1 night in Mar 2024
Response from ker on 15 Mar 2024
Hi Meagan, thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our front desk Staff nice. Your kind words mean a lot to us and we look forward to welcoming you back again soon!

10/10 Excellent

Alexandria

Stayed 1 night in Mar 2024
Response from Kyle Asst General Manager on 8 Mar 2024
Really appreciate the rating, Alexandria. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were exceptionally helpful. Rooms were clean and very comfortable. Will definitely come back.
Stayed 1 night in Feb 2024
Response from ker on 22 Feb 2024
Hi Andrew! Thank you so much for your kind words about our front staff and comfortable rooms. We're thrilled to hear that you had a great experience with us. We can't wait to welcome you back in the future!

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from General Manager - Hampton Inn Fall River/Westport on 2 Apr 2024
Thank you for taking the time to give us your thoughts!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager Hampton Inn - Westport MA on 17 Feb 2024
Hi Mary, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Have a wonderful day!

10/10 Excellent

Yvette

Stayed 1 night in Feb 2024
Response from ker on 26 Mar 2024
Hi Yvette, thank you so much for the amazing 5-star review! We are thrilled to hear that you had a great experience with us. We appreciate your support and hope to continue providing excellent service to you in the future. Thank you for choosing us!

4/10 Poor

CRAIG

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude staff
Very rude staff! The person in charge of the breakfast was extremely rude! I stayed for a couple days. First thought she was having a bad day and was taking it out on the people coming to grab breakfast. But the next morning she started with another person. So bad he was shaking his hand in the air, grabbed his luggage commenting back at her. I was there for work but most people are there to relax and get away. Not the type of person you want to deal with on vacation.
Stayed 2 nights in Feb 2024
Response from General Manager Hampton Inn - Westport MA on 11 Feb 2024
We are sadden to learn that you had an unfortunate dealing with one of the property's staff members. I can assure you that these instances are few and far between. We apologize for this unsatisfactory interaction, and we hope you'll return to see that it was definitely a misrepresentation of our normal guest environment. Thank you for the feedback.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hotel stay pool and hot spa. Room were very lovely. Quiet for sleeping and bathroom very nice. Breakfast was nice too. Hotel staff very wonderful. Just off the highway made it easy to come and go
Stayed 2 nights in Feb 2024
Response from General Manager Hampton Inn - Westport MA on 8 Feb 2024
Your satisfaction is our biggest concern, so we're proud to know that we've delivered on our promise! We all look forward to your next visit. Thank you for staying with us!

8/10 Good

Catarina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager Hampton Inn - Westport MA on 2 Feb 2024
Thank you kindly, for taking the time to give us your thoughts! We hope to see you soon!

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff and spotless.
The hotel was exactly what we wanted and needed. The staff was really friendly and helpful. My only quibble is that the surcharge for pets was not disclosed anywhere on the app so it was a surprise when I checked in. I don’t mind paying it and expected something but I looked all over on the listing and didn’t find it.
Stayed 2 nights in Jan 2024
Response from General Manager Hampton Inn - Westport MA on 29 Jan 2024
We are very glad to hear that you enjoyed your stay! Your feedback is very important, as we never want to mislead you in the booking process. Thank you for this information. We'll definitely look into the hotels.com app verbiage and get it up to date ASAP. Thank you for staying with us!

8/10 Good

Zachary, South Dartmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager Hampton Inn - Westport MA on 25 Jan 2024
Thank for taking the time to give us your thoughts!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and attentive. Property is updated and clean.
Stayed 1 night in Jan 2024
Response from General Manager Hampton Inn - Westport MA on 25 Jan 2024
We're so glad you felt comfortable while on the property! Thank you for staying with us!

10/10 Excellent

Margaret

Stayed 2 nights in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 25 Jan 2024
Thank you for staying with us!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager Hampton Inn - Westport MA on 7 Jan 2024
It's wonderful to hear of your satisfactory visit! Thank you for the feedback, and we'll see you next time!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 7 Jan 2024
We're glad you were comfortable and happy! Thanks for staying with us!

10/10 Excellent

Kathleen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very friendly and helpful. This is also a pet-friendly place,and my companion loved it. The location was great for using local roads, so if coming in on Rte 24 South, get off at Exit 14 rotary Fall River/President Ave/Eastern Ave and use Rte 6 East or West. Using Exit 15 from Rte 24 to I95 forces crossing 4 lanes of 195 East inn less than a mile to get to the exit for Hampton Inn.
Stayed 2 nights in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 31 Dec 2023
We're so glad that you and your fury friend enjoyed the time on our property! We look forward to a future stay, when we can welcome you both back!

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 31 Dec 2023
Thank you for taking the time to provide this feedback!

10/10 Excellent

Eleomar

Stayed 2 nights in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 25 Jan 2024
Thank you for staying with us!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great people!
Stayed 1 night in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 31 Dec 2023
Thank you kindly! Hope to see you soon!

10/10 Excellent

TERESA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF! SO FRIENDLY! THIS IS OUR SECOND STAY & WE WILL DEFINITELY BE GOING BACK!
Stayed 1 night in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 10 Dec 2023
The team here at Hampton Fall River/Westport will be thrilled to know that you were comfortable! We'll see you next time!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at the front desk
Stayed 1 night in Dec 2023
Response from General Manager Hampton Inn - Westport MA on 10 Dec 2023
Thank you for taking the time to give us your thoughts! We hope to see you again on a future trip to the area!

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Nice Motel with a great breakfast!
Stayed 2 nights in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 4 Dec 2023
Thank you for taking the time to give us your feedback!...We hope to see you soon!

10/10 Excellent

Joana

Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 31 Dec 2023
Your feedback is greatly valued, thanks for staying!

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 24 Nov 2023
Thank you for taking the time to give us your feedback. We hope to see you again!

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pillows were not very comfortable
Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 14 Nov 2023
We apologize for the uncomfortable pillow situation that you encountered. However, it's good to hear that the stay was otherwise satisfactory. We hope to see you again soon!

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 10 Dec 2023
Your feedback is so greatly appreciated! Thank you for staying with us!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return again
The time from check in with the friendliest desk clerk, amazing floor staff, great continental breakfast, and simple checkout, the stay was perfect.
Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 14 Nov 2023
Wow! We are so glad you were thoroughly satisfied on this visit to the property! Our staff will be proud to know that they showed their warm hospitality. We appreciate you taking the time to give us your thoughts. Thank you for staying with us!

10/10 Excellent

Marina Rocha

Travelled with partner
Liked: Amenities
Was amazing night, gonna came back for sure
Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 6 Nov 2023
Great to hear! We'd love to have you back in the near future, thank you for staying with us!

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
BEST STAFF EVER...SO FRIENDLY CAN'T WAIT TO COME BACK!
Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 6 Nov 2023
We love to hear of your thorough satisfaction! Thank you for staying with us... can't wait to have you back!

8/10 Good

Elvia

Stayed 1 night in Nov 2023
Response from General Manager Hampton Inn - Westport MA on 24 Nov 2023
Thank you for taking the time to score you visit! We appreciate your feedback!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager Hampton Inn - Westport MA on 3 Nov 2023
Thank you for your review! We hope to see you soon!

10/10 Excellent

rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.breakfast was good.rooms are clean
Stayed 1 night in Oct 2023
Response from General Manager Hampton Inn - Westport MA on 3 Nov 2023
We're so glad to hear that your stay was clean and comfortable! Thank you for taking the time to give us your thoughts!

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty and had not been cleaned. There was urine in front of the toilet and the floors were dirty. I spoke to the manager and he did not responvery well. The hotel overall is dirty and in need of mai tenance and deep cleaning.
Stayed 2 nights in Oct 2023
Response from General Manager Hampton Inn - Westport MA on 23 Oct 2023
It's unfortunate to hear of your unsatisfactory in-room experience, We sincerely apologize for any shortcomings in regards to our housekeeping process. This type of guest feedback is nearly unheard of, so we hope you don't consider it a reflection of our operational standards. When your concerns were expressed at the desk, the matter was addressed immediately. We are so sorry that you felt the wording of that interaction should have been different. Thank you for your feedback.

6/10 Okay

Chris

Travelled with family
Hotel was dated, not particularly clean in the common areas. Was definitely not worth $330 for a night.
Stayed 1 night in Oct 2023
Response from General Manager Hampton Inn - Westport MA on 23 Oct 2023
It saddens us to hear that you weren't satisfied with your experience. This is certainly a rare occurrence, so we hope you'll return again to find your expectations have been met. Thank you for taking the time to respond!

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager Hampton Inn - Westport MA on 21 Oct 2023
Thank you for taking the time to give us your thoughts! We hope to see you again soon!

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from General Manager Hampton Inn - Westport MA on 21 Oct 2023
Thank you for taking the time to give us your thoughts! we hope to see you again soon!