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Great property, right in the center of whistler village.
Darryll
Stayed 2 nights in May 2024
6/10 Okay
Alex
16 May 2024
Liked: Cleanliness, staff & service
Needs an update for the cost of stay. Rooms looked worn and given they over look the main stroll of whistler, the spund proofing isnt ideal.
Staff were outstanding.
the room is functional and the hotel is right in the village centre.
PHILIP
Stayed 1 night in May 2024
10/10 Excellent
Jonathan
Travelled with partner
14 May 2024
Liked: Amenities
I enjoyed my stay and I’m definitely coming back
Jonathan
Stayed 3 nights in May 2024
Response from Elena Seeber on 15 May 2024
Good evening Jonathan. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. You are helping us deliver a superior experience for you and other guests in the future by telling us what you liked about your stay. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
10/10 Excellent
Jennifer
13 May 2024
Very central location
Jennifer
Stayed 3 nights in May 2024
Response from Elena Seeber on 15 May 2024
Good evening Jennifer. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. You are helping us deliver a superior experience for you and other guests in the future by telling us what you liked about your stay. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
Good evening Annette. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
Good evening Rebecca. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. You are helping us deliver a superior experience for you and other guests in the future by telling us what you liked about your stay. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
Good afternoon Anne. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Shachi. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Kevin. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
The Crystal is in the Village & within walking distance to everything. It was clean & quiet & has a lovely lobby to relax in & a gym. I was visiting by myself & I felt very safe.
Brenda
Stayed 2 nights in May 2024
Response from Eddie on 14 May 2024
Good afternoon Brenda. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
10/10 Excellent
David
Travelled with partner
12 May 2024
Not a thing we didn’t like
David
Stayed 2 nights in May 2024
Response from Eddie on 14 May 2024
Good afternoon David. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
We always stay at Crystal Lodge when we’re in Whistler. It is right in the main village where we have easy access to restaurants and shops.
Amielle
Stayed 2 nights in May 2024
Response from Eddie on 14 May 2024
Good afternoon Amielle. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Peter. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Michael. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Michael. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Pamela. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Easy check in process, parking, comfortable King bed room, & in the heart of the Village. Cleaning could be improved but I would stay again as overall it was great.
Greg
Stayed 1 night in May 2024
Response from Eddie on 14 May 2024
Good afternoon Greg. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Beautiful hotel right in the center of the village! Nice pool and hot tub
Genevieve
Stayed 1 night in Apr 2024
Response from Eddie on 13 May 2024
Good afternoon Genevieve. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
The room was small but very practical I appreciated attention to details . Nice linens and robes , separate cubby to hang jackets and boots so to not make closet stinky . Very convenient location in centre of village for shops and restaurants.
Paule
Stayed 1 night in May 2024
Response from Eddie on 13 May 2024
Good afternoon Paule. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Chinkee. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Muhammed. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Diana. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
10/10 Excellent
Justin
9 May 2024
Liked: Staff & service
Justin
Stayed 1 night in May 2024
Response from Eddie on 11 May 2024
Good afternoon Justin. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Francesca. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay will help us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Chuan. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay will help us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
Good afternoon Janet. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. Thank you for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good afternoon Haruna. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good morning Jelica. Thank you for taking the time to share your review with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would be very grateful if you could expand on your experience allowing us to address the issues for all future travelers. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
Good evening. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
The front desk staff was excellent. She let us checked in early, which was very nice.
The room was spacious for the 3 of us.
I would definitely book my next stay with them.
Nelson
Stayed 1 night in May 2024
Response from Melany on 3 May 2024
Dear Nelson,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
Dear Lucas, Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
I like that the hotel is close to all restaurants and walkable. Very convenient. The room is also nice. The elevator just takes too long to access. Overall, will go back again to Crystal Lodge.
Ynna
Stayed 2 nights in Apr 2024
Response from Melany on 3 May 2024
Dear Ynna,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
The parking area is tight, tight space between cars and not well lit. Also, its not included with accommodation. Overall, nice hotel to stay short-term. Location is convenient. Next to convention center, where you can park with same amount as the hotel charges.
Donna
Stayed 2 nights in Apr 2024
Response from Elena Seeber on 1 May 2024
Good afternoon Donna. Thank you for taking the time to share your review with us. Although we were happy you enjoyed some aspects about your stay, we were disappointed to learn about your experience with parking. For this we would like to apologize. Our parking cost is actually on par with the other hotels in Whistler, in most cases it is cheaper. I will however pass on your feedback to our leadership team. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete the review. Kind regards, Elena Seeber, Manager on Duty, Crystal Lodge
6/10 Okay
Jun, San Francisco
30 Apr 2024
Liked: Cleanliness, staff & service
Generally speaking it is not so good,
Jun
Stayed 1 night in Apr 2024
Response from Melany on 2 May 2024
Dear Jun,Thank you for taking the time to share your review with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would be very grateful if you could expand on your experience allowing us to address the issues for all future travelers. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind regards,Melany FabioCrystal Lodge
Dear Gagandeep,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
Staff was amazing! Can’t thank them enough for everything they did for us! They helped with my proposal and set up the room for us with champagne, flowers and balloons, leaving it completely stress free for me. Super respectful and caring! I would recommend them to anyone.
K
Stayed 2 nights in Apr 2024
Response from Melany on 29 Apr 2024
Dear K, Thank you very much for taking the time to share your review with us, and congratulations again on your engagement 3 I'm so pleased to see that you enjoyed your stay at The Crystal Lodge and made long-lasting memories here. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
Dear Scott,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
Dear J,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
Good afternoon Lisa. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge
I just got married. Spent a night here. They gave me a complimentary champagne in the room . Was nice
Nitin
Stayed 1 night in Apr 2024
Response from Melany on 28 Apr 2024
Dear Nitin,Thank you very much for taking the time to share your review with us and congratulations on your wedding again! I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
This has been my favourite Whistler Resort to date. The location is centrally located. The rooms are beautiful and beds comfortable. We loved the dry sauna & the easy access to Starbucks. Plan on staying here the next time we comeback. Staff were excellent!
Annette
Stayed 2 nights in Apr 2024
Response from Kate Truong on 26 Apr 2024
Dear Annette, Thank you for staying at the Crystal Lodge and for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay with us and that our team was able to enhance your vacation. We can't wait to welcome you back soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Kate Truong, Manager on Duty, Crystal Lodge
Dear Zachariah,Thank you very much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. If there is anything further that you wish to share then please do not hesitate to reach out. We look forward to welcoming you back to The Crystal soon. Kind regards, Melany FabioManager on Duty
Dear Spencer, Thank you for taking the time to share your review with us! It is great to see that you enjoyed your stay at The Crystal Lodge. I will be sure to pass your feedback on to the rest of our team. We look forward to welcoming you back to The Crystal Lodge in the future. Kind regards, Kate Truong, Manager on Duty, Crystal Lodge