4/10 Poor
Eliza
Travelled with partner
22 May 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The surrounding area was very pretty but the overall hotel wasn’t ideal. For starters, our room tv didn’t work at all, neither did our phone, so we couldn’t get any room service or contact the front desk at all because they absolutely did not pick up their phone from our cell phone. We told front desk about it and he seemed new and flustered, gave us a free breakfast card, that we certainly did not use because their breakfast ends fairly early. We needed ice and the ice machine was not working after walking a fairly good amount from our building to the other building where the ice machine is located so front desk had security get us ice from the attached restaurant, Goosefeather, so once we were out of ice we were also out of luck because that’s private entry lol
After spending time in the indoor pool, which was okay, we went in for a shower and one of the towels had a stain. Could we just call down for another one? Certainly would have if the phone worked.
Overall, the resort is okay, it has a nice atmosphere and ambiance but the staff and the basics of a hotel didn’t meet a good standard. If it wasn’t for the resort the allure of this location would definitely be below sub par unfortunately.
Eliza
Stayed 1 night in May 2024