Standard Room, 1 King Bed, Non Smoking, Refrigerator

Reviews of Best Western Plus Wichita West Airport Inn

2.5 out of 5
Best Western Plus Wichita West Airport Inn
3800 W Kellogg Dr, Wichita, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1007 reviews" "
Rating 8 - Good. 284 out of 1007 reviews" "
Rating 6 - Okay. 96 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 50 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here, pre paid for 2 nights , decided to only stay 1 night & hotel manager would not refund me for extra night I did not stay! Very disappointed!
Stayed 2 nights in May 2024
Response from Best Western Plus Wichita West Airport Inn on 23 May 2024
Elizabeth, because you made your reservation through Expedia you have to request your refund through them. We apologize for your inconvenience.

8/10 Good

Shelley

Travelled with partner
Staff very accomodating !
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 23 May 2024
Thank you very much for noticing our efforts to make your stay with us a pleasant experience. We look forward to your next visit to the Best Western Plus Wiciita West Airport Inn.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 22 May 2024
We could not be happier that we were able to impress you with our service at the Best Western Plus Wichita West Airport Inn. Thank you for your business, and we look forward to your next visit.

6/10 Okay

Alisha

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was decent. The room was clean. The building is a bit dated. The area around the hotel is quite dark at night. The big downfall was the temperature of the room. It was a very warm night's sleep and not in a good way. The bathroom had a vent for a fan but had no fan so it gets quite steamy if someone showers or runs a hair dryer.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 19 May 2024
Thank you for sharing your experience with us and future travelers. It was a pleasure hosting you and we hope to see you soon.

6/10 Okay

shadonna

Travelled with family and small children
Liked: Staff & service
Just wasn't for me
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 20 May 2024
We're sorry to hear this, Shadonna. Thank you for your feedback.

8/10 Good

Catherine

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It wasnt the best best western. Very dated it had a smell to it the fabuloso was a bit over used lol. It felt very dark and was definitely giving the shinning vibes. Rooms were ok. Bed was comfortable. Toliet and shower were super loud and you could hear upstairs when they used it. Attention to detail is obviously not important as far as cleaning the rooms. It is what it is. Breakfast was good. Good selection of hot food. Staff was friendly. Just needs to be a little cleaner and updated
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 19 May 2024
We appreciate all feedback here and we will use your comments to make necessary improvements. Thank you for being our guest.

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities
We booked to hotel during a softball tournament. It was perfect for what we needed it for. Be advised there is no laundry services like Expedia states. That was a bummer, I had to wash my daughter’s uniform in the bathtub.
Stayed 2 nights in May 2024
Response from Best Western Plus Wichita West Airport Inn on 20 May 2024
Thank you for being our guest and leaving your feedback. We're happy we were able to meet most of your expectations and we look forward to welcoming you back in the near future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place would definitely stay again next visit to town.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 17 May 2024
Thank you for sharing this positive review. We appreciate your feedback. And we hope you’ll stop by again soon when you’re in the neighborhood.

4/10 Poor

Preston

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stuff in the room was broke and not talked care of
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 16 May 2024
We truly apologize for your inconvenience. We did offer you another room which you declined. Again we are sorry for the inconvenience and we are working on the issues.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was overall a good place to stay. Close to everything. Good breakfast. Pool wasn't open, but may be seasonal as we stayed in the middle of May. Only stayed one night.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 14 May 2024
Thank you for your recommendation, Debra! It was a pleasure having you stay with us. Please come back again when you visit the area.

10/10 Excellent

Mark, Dalhart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing worked including the breakfast items
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 14 May 2024
We truly appreciate our guests' comments and concerns. Thank you for your feedback and we look forward to your next visit to us.

10/10 Excellent

Jadee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet and comfortable. Location was perfect as it’s close to the highway so getting place to place was quick. Staff was very friendly and helped resolve an issue with my debit card being billed twice.
Stayed 2 nights in May 2024
Response from Best Western Plus Wichita West Airport Inn on 13 May 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed your well-appointed room and also our location was convenient for your needs. Thank you once again for allowing us to be of service, and we look forward to your next visit.

8/10 Good

Robert E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 13 May 2024
We could not be happier to hear that we met your expectations, Robert E. Thank you for your review and we look forward to welcoming you back again soon.

4/10 Poor

Joshua

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
They charged me a $215 for damage they claimed that was done to the room whenever myself and my band were actually performing at our gig at the venue about 10 minutes away and now I'm stuck trying to get the money back from them so they completely discriminated against US based on the fact that they thought it was just easy Target and it's really shady
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 15 May 2024
We have shared your review with the leadership team and if they find it necessary they will address your feedback.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Pleasant staff. Good breakfast. My only complaint is the shower. Poor water pressure and I had hot water but my husbands shower after mine was lukewarm.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 11 May 2024
Thank you for choosing to stay at our hotel. We are glad overall you had a pleasant stay overall. We value your feedback and hope to welcome you again so we can make your next visit excellent.

10/10 Excellent

Anetra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 12 May 2024
Thank you for taking a moment to share your experience at the Best Western Plus Wichita West Airport Inn. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

RIONDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, I had a great stay - just had a moment of disappointment when I asked for assistance in finding out when the airport was opened and the front desk agent said she did not know and that I would have to call and find out myself. That was not the response I expected from an otherwise friendly accommodating staff experience I had previously encountered. I was going to give 4 stars to Staff and Service because of this negative experience, but I did not wish to penalize the other caring team members because of this indifferent one. It would have caused her nothing to just check her computer or to make the courtesy call to assist her customer. These little things do matter and it is the one negative experience I will remember along with the otherwise happy staff encounters. Tell Grandpa I said Hello! He ROCKS!!!
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 10 May 2024
Thank you, Rionda for taking the time to share your experience with us. We will address your concerns with the General Manager, and they will be sure to handle the issue with one of our staff members. We apologize for the attitude from the staff member. We're happy to hear that the rest of the staff you encountered met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Easy check in. Shuttle driver was very pleasant.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 8 May 2024
Thanks for the great review, Patricia! The team at Best Western Plus Wichita West Airport Inn is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

8/10 Good

Robert

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 6 May 2024
We are so happy that you had a great stay with us at the Best Western Plus Wichita West Airport Inn. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm went off at 5:30 AM which I’m sure probably wasn’t the hotel’s fault. Also it would be very helpful if the room had the option to leave the fan/ac running nonstop for us light sleepers.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 5 May 2024
We apologize for your inconvenience. We do hope you will consider staying with us in the future. We appreciate your valued business.

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 29 Apr 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

10/10 Excellent

linda, Lyons

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice to be able to park and stay with transportation to and from airport.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 26 Apr 2024
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel to sleep in one night after leaving Texas for the solar eclipse. Severe weather delayed our trip by about 3 to 4 hours so my father and I stopped here instead of a hotel in KC. This turned out to be a good choice. Right away when I was struggling to get the luggage cart in, a helpful staff member helped get the cart to our room. Room was clean. Beds were comfortable. The place has a gym and outdoor pool. We didn't stay long enough for that and it was too early in the season for the pool to be set up, but it is nice to know those things exist for longer stays.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 24 Apr 2024
It is a pleasure to read your review of the Best Western Plus Wichita West Airport Inn. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 24 Apr 2024
Thank you very much for your five-star review, Mary! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Javonna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning wasn’t great but very clean
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 21 Apr 2024
I'm pleased that you found our hotel to be welcoming and comfortable. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 Excellent

Andra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean location is great for dining or shopping.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 16 Apr 2024
It is a pleasure to read your review of the Best Western Plus Wichita West Airport Inn. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay just overnight getting to airport- nice rooms though.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 16 Apr 2024
Thank you for taking the time to share your experience with us and the travel community!

10/10 Excellent

David

Travelled with family
Liked: Amenities
Little to no outside noises even though hotel was close to the freeway. We really enjoyed the breakfast selection. If we visit this area again this hotel would be our first choice.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 15 Apr 2024
Thank you for your recommendation, David! We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Carey

Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 3 May 2024
We hugely appreciate your positive feedback in regard to your stay with us at the Best Western Plus Wichita West Airport Inn. We have been working so hard to give our best. Thank you for noticing.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bed was rather stiff and the pillows were kind of flat. Also, the shower head blasted water towards the back of the bathroom, and it was angled in such a way that if the curtain was not tightly draw, it would flood the floor. I had to use all the towels in the bathroom and then get two more to keep the floor somewhat dry.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 13 Apr 2024
Your feedback is important to us, James and we have shared your review with the management team to address. Thank you for being our guest and we look forward to welcoming you back again to the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Solar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to have coffee available and free movie channels.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Apr 2024
Thank you for providing feedback on your recent experience at Best Western Plus Wichita West Airport Inn. We take pride in providing an enjoyable experience for each of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Apr 2024
Thank you, Kenneth for your feedback. We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

6/10 Okay

Carolyn

Stayed 2 nights in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 29 Apr 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn for your travel plans. We look forward to your next visit to us!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Apr 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Apr 2024
Thank you for choosing us for your hospitality needs. We look forward to welcoming you back in the future.

8/10 Good

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 31 Mar 2024
We appreciate you taking the time to rate your experience at the Best Western Plus Wichita West Airport Inn. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

2/10 Terrible

Alex, Roselle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is indifferent at best. This isnt the first time there was no internet at the hotel but this is the first time nobody even tried to help me resolve the issue. Reception said their system was up and running, so internet was functional. I told them its highly unlikely their system was running on unsecured wi-fi that required no password. They said they couldnt help me. I asked them if there is a tech support I can call or do they at least know the number of their internet provider, they said no. They did acknowledge occasionally there were issues with it. They gave me their general managers business card. I called him and left a message. 48 hours later, as of writing this review, nobody called me back. Ironically, I got an automated email from him next day asking me to write a review. There it is.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 26 Mar 2024
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. I have noted your comments and will send them to the General Manager for their review and we will be taking appropriate action to prevent these issues for our future guests.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 20 Mar 2024
We are delighted that you chose to stay with us at the Best Western Plus Wichita West Airport Inn. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

8/10 Good

Lance

Liked: Cleanliness, staff & service
OK stay, people were nice
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 20 Mar 2024
Thank you for your positive review, Lance! We're pleased you found the staff nice and we look forward to your return in the near future.

10/10 Excellent

Dannielle

Stayed 3 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 7 Apr 2024
We appreciate your feedback. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The blond hair lady at the check in seemed gruff and not very friendly. Everybody else was fine.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 17 Mar 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn. We have shared your comments with the General Manager to address. We hope to welcome you back in the future.

2/10 Terrible

Lisa

Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 6 Apr 2024
We're sorry you were unhappy. Thank you for being our guest.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. The carpet in the hallways could use a good cleaning and the water pressure in the shower was not great otherwise it was great.
Stayed 2 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 16 Mar 2024
We're so glad you enjoyed your stay with us overall. Please stay with us again the next time you are visiting the area. We appreciate your valued business.

10/10 Excellent

Mearg

Liked: Property conditions & facilities
All staffs are so helpful and so peace full area
Stayed 3 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 7 Mar 2024
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel- very clean, well maintained, presents beautifully. Staff is absolutely lovely. I have stayed in two different hotels in Wichita the past two nights and they don't compare to this property. Highly recommend.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 4 Mar 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Shannon DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 5 Mar 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Plus Wichita West Airport Inn! Please let us know about your future experiences.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 5 Mar 2024
Thank you, Kristen! We really appreciate your five star rating and look forward to welcoming you back again in the near future.

6/10 Okay

Richard D

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and pretty beat up. The bed was very soft and bounded every time one of us moved. The halls and outside were very dirty. Very disappointing.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Mar 2024
We are sorry to hear about your disappointment in regard to our facility and surrounding area. Your concerrns will be address by the General Manager and we would like to have another opportunity to leave you with a better impression.

10/10 Excellent

walton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 2 Mar 2024
Thank you very much for taking the time to recommend the Best Western Plus Wichita West Airport Inn to future travelers!

8/10 Good

Eduardo

Everything
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 1 Mar 2024
Thanks much, Eduardo, we're pleased you enjoyed everything about your time spent with us at the Best Western Plus Wichita West Airport Inn! We look ahead to your return to us.