Standard Room, 2 Queen Beds, Non Smoking

Reviews of Super 8 by Wyndham Yucca Val/Joshua Tree Nat Pk Area

2 out of 5
Super 8 by Wyndham Yucca Val/Joshua Tree Nat Pk Area
57096 29 Palms Hwy, Yucca Valley, CA

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kavya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grear location for exploring Joshua Tree National Park. No frills motel that had everything you would need to crash for the night after a long day in the park.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Liane, Garden Grove

Disliked: Staff & service
I couldn't update my other review, but that's okay, because I have more to say. This place was located in good proximity to my concert destination, Pappy & Harriets. The hotel room was basic. The room appeared pretty clean. The bed was moderately comfortable. This big issues I had with this motel are the noise issues, room location, room 117, and the complete lack of customer service from the front desk guy. Maybe he own the place, I don't know. However, I got zero sleep my first night there due to the fact that there is no carpet, gaps under the doors, and I was put right across from the vending and ice machines, specifically after I had asked for a quiet location. In addition, there was a screaming toddler that woke me up several times during the night, from the room across the hall! That's how mad the lack of privacy/the room insulation is. They second day, my keys stopped working so I was forced tovgo to the office, where the same man (who gave me the bad room location) was working. I explained that keys weren't working and decided to bring up the noise issues. He copped a HUGE attitude, said "it's not MY baby, I can't do anything about it!" Well, it IS your job to treat each guest with respect. He said, like 10 times, I'll give you a full refund and you can go somewhere else!!" After I explained that I don't have the time to move hotels, he kept giving me an attitude. At checkout, he mentioned my bad review & ramped up his aggressive behavior. I won't go back.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Liane, we're truly sorry to hear about the issues you encountered during your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we apologize for falling short of your expectations. It's disappointing to learn about the noise disturbances and the lack of privacy you experienced, as well as the unsatisfactory customer service provided by our staff member. This behavior does not align with our standards of hospitality, and we will handle this matter internally to ensure it does not happen again in the future. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We understand your decision not to return, but we sincerely hope to have the opportunity to regain your trust and provide you with a more positive experience if you reconsider in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

Liane, Garden Grove

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Literally the LOUDEST place I have ever stayed!! I asked the guy at check in for a quiet room. He gave me the room next the the vending and ice machines!! A screaming baby across the hall literally kept me awake all night. There are gsps under the doors and zero insulation. I can hear everything. If you like to get your sleep, do not stay here! I am so upset, U wasted my money on this place. Awful.
Stayed 1 night in May 2024
Response from Customer Care Team on 10 May 2024
Dear Liane, we're sincerely sorry to hear about your disappointing experience during your recent stay with us. Regrettably, the room you were allocated did not meet your expectations of tranquility and rest. Your comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience caused by the noise disturbances from the vending and ice machines as well as the adjacent room. Rest assured, we take your feedback seriously and will share these issues with our team to ensure that similar situations do not recur in the future. We understand the importance of a peaceful environment for a good night's sleep and apologize for falling short of providing that for you. We value your business and hope to have the opportunity to regain your trust in the future. If there's anything further we can do to assist you or make amends for your experience, please do not hesitate to reach out to us directly.Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

danfeng

Travelled with partner
Disliked: Amenities, property conditions & facilities
The whole facility needs a major upgrade. Almost everything has been worn out. Breakfast is a joke, no eggs, fruit, yogurt, or any sort of meat. Expedia should not list it as a place with breakfast included. Definitely not worth what they charge for.
Stayed 1 night in May 2024
Response from Customer Care Team on 10 May 2024
Dear Danfeng, we genuinely appreciate your feedback regarding your recent stay with us. We're deeply sorry to hear that your experience did not meet your expectations, particularly regarding the condition of our facility and the breakfast offerings. Your concerns are valid, and we take them seriously. We understand the importance of maintaining a comfortable and well-equipped environment for our guests, and we apologize for falling short in this regard. Rest assured, we are actively working on plans for a major upgrade to share these issues and enhance the overall guest experience. Regarding breakfast, we understand your disappointment, and we will review our offerings to ensure they align with the expectations of our guests. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive for. Thank you for bringing these matters to our attention.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service
Rooms need to be updated dresser was falling apart, plug outlets need to be replaced. Room was clean
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 6 May 2024
Dear Edward, we appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the condition of the dresser and plug outlets in your room. Ensuring that our rooms are well-maintained and up-to-date is important to us, and we'll handle these issues promptly to improve the overall guest experience. We're glad to hear that you found the room clean, and we appreciate your understanding as we work to make necessary improvements. If there's anything else we can do to enhance your next stay or if you have any specific preferences for your room, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
Forget it, do not post my review. I did not mention any of the things you listed as not allowable. Do not ask me to comment again!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 6 May 2024
Dear Andrew, we sincerely apologize for any misunderstanding regarding your review, and we respect your decision regarding its posting. We aim to ensure that all guest feedback is valued and handled appropriately. Should you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and smelled fresh. Mini fridge was a plus. There was a copy of the Bhagavad Gita in the room which made for a bit of interesting nighttime reading. Polite staff. Would stay there again next time we visit Integratron or Joshua Tree.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Debra, we're delighted to hear that you enjoyed your stay with us! Providing a clean and refreshing environment is important to us, and we're glad that you found our room to meet your expectations. It's wonderful to know that you appreciated the addition of the Bhagavad Gita for some interesting nighttime reading, and we're pleased that our staff made a positive impression on you with their polite service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit next time you're in the area to visit the Integratron or Joshua Tree! Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

VLADIMIR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good two day stay for work in the desert. Plenty of parking and close to everything. Rooms are basic and clean, bed comfortable, good deal for the price. Will be back.
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Vladimir, thank you for choosing to stay with us during your work trip in the desert! We're delighted to hear that you found our location convenient with plenty of parking and that you had a comfortable stay in our basic yet clean rooms. Providing great value for our guests is important to us, and we're glad that you found our accommodations to be a good deal for the price. We appreciate your positive feedback and look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Mary

Liked: Cleanliness, staff & service
The motel is one of the more affordable places to stay in Yucca Valley/Joshua Tree area. Although it's on the main highway our room was at the very back so no road noise. Beds were surprisingly comfortable. Manager was very friendly and accommodating. They offer breakfast but Black Bear Diner is right next door for a full meal.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Mary, we're delighted to hear that you found our motel to be a comfortable and convenient option during your visit to the Yucca Valley/Joshua Tree area. It's wonderful to know that you enjoyed the comfort of our beds and the friendliness of our manager. We're glad our location provided you with peace despite being on the main highway. Thank you for mentioning our breakfast offering, and we're pleased to hear that you found nearby dining options convenient as well. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a comfortable stay in a clean room, the breakfast was very bare bones in a small foyer. Old property but a clean and quiet room with a very comfortable bed. So overall good.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Brian, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found your room clean, comfortable, and quiet, with a comfortable bed for a good night's rest. We apologize if the breakfast did not meet your expectations; we'll consider your comments as we strive to improve our offerings. Should your travels bring you back to the area, we'd love to welcome you again and ensure you have an even better experience.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Poor

Kathy

Disliked: Cleanliness, property conditions & facilities
Grungy property and a bad smelling mattress
Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Kathy, we're sorry to hear about your experience. Providing a clean and comfortable environment for our guests is our priority, and it's disappointing to learn that we fell short of your expectations. We take cleanliness seriously, and we'll investigate the issues you've mentioned to ensure they are promptly handled. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you would like to discuss your experience further or if there's anything else we can do to make it right, please don't hesitate to contact us directly.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Poor

Gabriela, Rutherford

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked the hotel 3 months ahead and got the room next to ice and vending machines which ended up being very noisy. The breakfast was a disaster with only sweat option, no dairy products or fruites.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Gabriela, we sincerely apologize for the inconvenience you experienced during your stay. Regrettably, you were assigned a noisy room next to the ice and vending machines, especially after booking well in advance. We understand the importance of a peaceful environment for our guests' comfort and will work to handle this issue to prevent similar occurrences in the future. Additionally, we apologize for the disappointment with our breakfast offerings. Providing a variety of options to accommodate all dietary preferences is important to us, and we regret that we fell short in this aspect. Your feedback regarding the staff, amenities, and property conditions is also concerning, and we will take immediate steps to handle these areas for improvement. We value your feedback as it helps us enhance our services and facilities for future guests. If there's anything else we can do to make it up to you or if you have any further concerns, please feel free to reach out. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They cleaned my room daily. Nice friendly staff. Had hot coffee every morning. Lots of places near by to eat.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 18 Apr 2024
Dear Raymond, we're delighted to hear that you enjoyed your stay with us! Providing excellent service and a comfortable experience for our guests is our top priority, and we're thrilled that our friendly staff and convenient amenities meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

Joel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, and staff were very accommodating when I requested a first-floor room.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Peter, we're delighted to hear that you found your room very clean and that our staff were accommodating to your request for a first-floor room! Providing a comfortable and convenient experience for our guests is our priority, and we're glad we could meet your needs. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Poor

Darice

Travelled with family
Disliked: Property conditions & facilities
Not well cleaned. Pillows stank. Walls were thin and we heard noisy guests into the early morning hours.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Dear Darice, we're sorry to hear about the issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we apologize for falling short of your expectations. Your feedback regarding the cleanliness, pillows, and noise levels has been noted, and we will take immediate steps to handle these concerns to ensure a better experience for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible and is not by Wyndham. Would not recommend.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Dear Barbara, we're sorry to hear about your disappointing experience during your stay. Providing a comfortable and clean environment is essential to us, and we regret that we fell short of meeting your expectations. We appreciate your feedback and will use it to handle the issues you encountered to ensure improvements are made. While we understand your frustration, we hope you'll consider giving us another chance to provide you with the excellent stay you deserve. Thank you for bringing these concerns to our attention.Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, comfortable and convenient for our purposes.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Dear David, we're pleased to hear that your stay with us was clean, comfortable, and convenient. Meeting our guests' needs and providing a comfortable environment is our top priority, so we're glad that we could deliver on that for you. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

Ivan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fresh duck eggs, they were delicious. It was beautiful inside, and the decor was amazing! The directions were easy and made it simple to find. We loved the animals! It was very peaceful. Looking at the stars at night from the balcony was beautiful!
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Ivan, thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the fresh duck eggs and found them delicious. It's fantastic to know that you appreciated the beautiful interior decor and found it amazing. We're delighted that our directions made it easy for you to find us and that you enjoyed the peaceful atmosphere, as well as the opportunity to interact with the animals. And what a joy it must have been to stargaze from the balcony! We're so glad you had such a memorable and enjoyable stay. If you ever find yourself in the area again, we'd love to welcome you back for another peaceful and starlit getaway. Safe travels until then!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

Ann

Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating. Controls on heater would not work; sink faucet barely works, room needs paint job, clerk very nice though. Place is dated
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Patricia, thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. Your comments regarding the need for updates, the issues with the heater controls and sink faucet, as well as the room's condition, have been duly noted. We strive to provide a comfortable and pleasant experience for all our guests, and we will work diligently to handle the areas of concern you have raised. Additionally, we're glad to hear that our clerk provided excellent service, and we will pass along your compliments to them. Your feedback is invaluable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Poor

Jordan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was hair on the floor in the bathroom, and a very long hair in the bath towel
Stayed 1 night in Apr 2024
Response from Customer Care Team on 4 Apr 2024
Dear Jordan, we apologize for the inconvenience you experienced during your stay regarding the cleanliness of the bathroom and towels. This does not meet our standards, and we take your feedback seriously. Please rest assured that we will share this issue with our housekeeping team to ensure that such oversights do not occur in the future. We appreciate your feedback as it helps us improve our services for all guests. If there's anything else we can assist you with or if you would like to discuss your experience further, please don't hesitate to contact us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

Krishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Krishnan, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Natalia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 4 Apr 2024
Dear Natalia, we are so disappointed to read about your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Arden

Liked: Staff & service
Lovely rooms. Nice staff. nice parking. nice exterior. The breakfast is minimal and could be expanded. The hallways need to be updated with new painting and new carpeting.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear Arden, thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed our lovely rooms, friendly staff, convenient parking, and attractive exterior. However, we apologize for any inconvenience caused by the minimal breakfast options and the need for updates in our hallways, including new painting and carpeting. Your feedback is invaluable to us, and we'll certainly consider it as we strive to enhance our guests' experiences. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

Christopher

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at all like the photos advertised. Entire hotel smelled like Curry food. Old furniture in the rooms Bedding old Needs a complete overhaul Never stay again
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Christopher, we are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for falling short of your expectations. Your feedback regarding the discrepancies between the advertised photos and the actual condition of our hotel, as well as the unpleasant smell of curry food throughout the premises, is deeply concerning. We understand the importance of maintaining a clean and comfortable environment for our guests, and we regret that we did not meet these standards during your stay. Rest assured, we will thoroughly investigate these issues and take immediate action to handle them, including a thorough overhaul of our facilities and handling any cleanliness concerns. Additionally, we apologize for any shortcomings in our service and amenities. Your feedback is invaluable to us, and we will use it to make the necessary improvements to ensure a better experience for our future guests. We understand if you choose not to stay with us again, but we sincerely hope to have the opportunity to regain your trust and welcome you back in the future for a significantly improved stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I was looking for.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Stephen, we're thrilled to hear that we met your expectations and provided you with just what you were looking for! Your satisfaction is our ultimate goal, and we're delighted that you had a positive experience with us. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your patronage and hope to have the pleasure of welcoming you back in the future!Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old, shabby motel.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear David, we're deeply sorry to hear that your experience did not meet your expectations. Providing a clean and comfortable environment, along with excellent service, is our top priority, and we regret that we fell short during your stay. Your feedback is invaluable to us, and we will handle the issues you mentioned with our team to ensure improvements are made promptly. We understand the importance of maintaining our property to high standards, and we apologize for any inconvenience caused. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Poor

Julie, Tucson

Disliked: Cleanliness, property conditions & facilities
This property is old and very outdated. No Elevator. If you have luggage, request first floor, or you’ll be lugging everything up two flights of stairs. The staff seems to care and is doing the best they have with an old property. It smelled like insecticide, was stuffy and out of date. Stairs, which I had to lug my roller bags up, had flapping and dangerous edges.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Julie, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the outdated condition of our property and the lack of an elevator. Your comments regarding cleanliness and property conditions are taken seriously, and we will share them promptly with our team to ensure improvements are made. We understand the importance of providing a comfortable and safe environment for our guests, and we regret that we fell short of your expectations in this regard. Please know that your feedback is valuable to us as we work to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Julia

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 12 Apr 2024
Dear Julia, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Sylvie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Donna

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was very dated. The check in clerk was behind plexiglass and the area was not welcoming. The room was clean but very dated.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 22 Mar 2024
Dear Donna, thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We are continuously working to improve our facilities and amenities, and your comments will be taken into consideration as we strive to enhance the guest experience. If there are any specific areas you feel we should focus on for improvement, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear William, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Kind regards,Customer Care TeamSuper 8 Yucca Valley

2/10 Terrible

zoe

Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Zoe, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service
The only complaint I had was the lack of electrical outlets for charging our phones etc. beyond that it was what we expected. Had a good nights sleep.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Paul, thank you for choosing to stay with us and for providing valuable feedback. We appreciate your positive remarks about a good night's sleep. Regarding the electrical outlets, we understand the importance of having convenient charging options and will certainly look into ways to enhance this aspect for our guests. Your comments are valuable in helping us improve, and we hope to have the opportunity to host you again in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Vicki

Travelled with group
Was not like the pictures portrayed. Bathroom needed updating, sink chipped etc. was very noisy
Stayed 1 night in Mar 2024
Response from Customer Care Team on 7 Mar 2024
Dear Vicki, we appreciate you taking the time to share your feedback. We apologize for any discrepancies between the pictures and your experience. Our goal is to provide accurate representations of our accommodations, and we'll work to ensure our online presence better reflects the current state of our rooms. We're sorry to hear about the noise disturbance and any inconvenience caused by the bathroom condition. Your comments are valuable, and we'll use them to make improvements. If your travels bring you back to our area, we'd love another opportunity to host you and provide a more satisfying experience. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 nights here in late Feb. The property was spotless and smelled nice. The staff were very friendly and helpful. Excellent parking and great location. The continental breakfast was good as well. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Edwin, thank you for your fantastic review! We're thrilled to hear that you had a pleasant stay with us, enjoying our spotless property, friendly staff, excellent parking, and convenient location. It's wonderful to know that you found our continental breakfast to your liking as well. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the room, with view of my vehicle in the parking lot. Well lit, clean, comfortable.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear John, thank you for your positive feedback! We're delighted to hear that you enjoyed your room with a view of your vehicle in our well-lit parking lot. Clean and comfortable accommodations are a priority for us, and we appreciate you taking the time to share your experience. If there's anything specific you loved about the room or any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another comfortable stay. Safe travels!Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained and perfectly acceptable for short stays in the Yucca Valley. The bed is comfortable the bathroom is decent and overall clean and tidy.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 1 Mar 2024
Dear Michael, thank you for taking the time to share your positive experience at our property. We're delighted to hear that you found our hotel well-maintained and suitable for short stays in the Yucca Valley. Your satisfaction with the comfortable bed, decent bathroom, and overall cleanliness is greatly appreciated. We strive to provide a welcoming environment, and your feedback motivates us to continue delivering excellent service. If there's anything specific you enjoyed or any areas you think we can improve, please don't hesitate to let us know. We look forward to hosting you again in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Staff very nice, ok breakfast, room had a very dirty chair. No sound proofing so noisy
Stayed 1 night in Feb 2024
Response from Customer Care Team on 1 Mar 2024
Dear Margaret, thank you for choosing our hotel, and we appreciate you sharing your feedback. We're glad to hear that our staff made your stay enjoyable and that you found the breakfast satisfactory. However, we apologize for any inconvenience caused by the cleanliness of the chair and the noise. Our team will handle these issues promptly to ensure a more comfortable experience for our guests. If you have any further suggestions or concerns, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Dunja

Disliked: Staff & service
OK for a short stay
This motel is in need of renovation. Bed covers need to be changed and breakfast choices are very poor. That said, location is good to visit Joshua Tree and the property is clean (enough). Ok for an overnight stay.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Dunja, thank you for providing feedback on your recent stay. We appreciate your comments regarding the need for renovation, the bed covers, and breakfast choices. We apologize for any shortcomings you experienced with our services. Your feedback is valuable, and we will take immediate action to take care of the areas that need improvement. We're glad to hear that you found the location convenient for visiting Joshua Tree and that the property met cleanliness standards. If there's anything specific you would like us to do to make amends or if you have additional suggestions, please feel free to share. We value your input and hope to have the opportunity to provide a more positive experience on your next visit.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Paul

Stayed 1 night in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Aaron

It was good for the price
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Aaron, thank you for your feedback. We're pleased to hear that you found your stay good for the price. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another satisfactory stay in the future.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Christa

Travelled with family
Liked: Staff & service
Staff wasgood at checkin. Sheets were hard and scratchy to the point we had to put long pants on to sleep & there was a cigarette burn hole in our sheets. Breaky is only a continental FYI. Easy to find & park. No elevator.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Christa, thank you for providing feedback on your recent stay. We apologize for the issues you encountered with the sheets and the inconvenience of a cigarette burn hole. This is certainly not the experience we strive to provide, and we appreciate you bringing it to our attention. Your comments about the continental breakfast, easy parking, and the absence of an elevator are duly noted. We will handle these concerns promptly to ensure improvements are made. If there's anything specific you would like us to do to make amends or if you have additional suggestions, please feel free to share. We value your input and hope to have the opportunity to provide a more satisfying experience on your next visit.Kind regards,Customer Care TeamSuper 8 Yucca Valley

8/10 Good

Zheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay is ok, nothing great nothing bad, breakfast is so so continental breakfast . Check in fast , facility is clean
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Dear Zheng, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that your check-in experience was efficient and that you found the facility clean. However, we also note your comments on the breakfast, and we appreciate your input. We're always looking for ways to enhance our offerings, and your feedback is valuable in that regard. If there's anything specific you think would improve your overall experience, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

4/10 Poor

Micheal

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Dear Micheal, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Patricia

Liked: Staff & service, room comfort
Not worth the money
The hotel room is outdated the furniture is old the water faucet is old the breakfast is just cereal oatmeal toast coffee and juice they didn't even have butter for the bread it's very outdated I won't be staying there again they charge too much to have outdated things
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Hi Patricia,Thank you for sharing your experience with us, and I apologize for the disappointment you encountered during your stay. It's disheartening to hear that you found our hotel room and amenities to be outdated. We strive to provide comfortable and modern accommodations for our guests, and I'm sorry that we fell short of your expectations in this regard. Your feedback is invaluable, and we will use it to make necessary improvements to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay.Kind regards,Customer Care TeamSuper 8 Yucca Valley

6/10 Okay

Shelly

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old, dated. Sparse furniture. No plugs for technology. Tiny bathroon. I had to use the ironing board for cosmetics and unplug the microwave to use the outlet.
Response from Customer Care Team on 20 Feb 2024
Hi Shelly,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand the importance of modern amenities and comfort, and we'll take your comments into consideration as we work towards improvements. Your satisfaction is important to us, and we hope to have the opportunity to better accommodate your needs in the futureKind regards,Customer Care TeamSuper 8 Yucca Valley