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Reviews of SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree

2.5 out of 5
SureStay Plus Hotel by Best Western Yucca Valley Joshua Tree
56525 Twentynine Palms Hwy, Yucca Valley, CA

Reviews

7.6

Good

Rating 10 - Excellent. 370 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 85 out of 1002 reviews" "
Rating 2 - Terrible. 89 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Place is a little old but clean and quiet 🤓
Stayed 2 nights in May 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious for our needs
Stayed 1 night in May 2024

4/10 Poor

Matthew, Southampton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First thing to say is that check in was excellent, friendly and seamless. However, the room itself did not feel clean. There were multiple areas of mold at the base of the shower. The door to the bathroom was difficult to close. And the mattress pads seemed to be make of plastic which felt off (and a little disgusting.) The property is well located and the Mexican restaurant next door was terrific! Convenient to nearby shopping
Stayed 1 night in May 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Watched a youtube video to figure out how to turn on shower. A bathroom display might be useful.
Stayed 1 night in May 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and accessible from main highway. The first room given didn't have a fridge. We were reassigned another one.
Stayed 1 night in May 2024

8/10 Good

Wyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and mostly helpful, tho when we asked for an extra blanket for the king bed we were given one for queen and were told they're all the same size. Great breakfast! We wish they (and other hotels) would clarify which rooms don't allow pets. Ours had the faint hint of having had animals. We later learned they try to put all pets on the first floor.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great many unexpected ammenities in kitchen area! Full stove fridge etc. Staff so friendly they were great. Full breakfast was amazing with eggs etc! Will definitely go back since it is also dog friendly!
Stayed 1 night in Apr 2024

4/10 Poor

Kelly

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Decent price and facilities but noisy and staff did not have it together
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Rafael Sanchez

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcella

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Sherry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was rather noisy from other guests slamming doors, talking loudly and poor insulation between guest rooms.
Stayed 6 nights in Apr 2024

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities
The family owned feeling and care
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very safe and quiet. The staff was helpful and friendly. The property was well kept and we enjoyed our stay. thank you
Stayed 1 night in Apr 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the hotel were nice and always friendly.A.c.did not in room was moved to another very quickly.lady at breakfast bar was nice and had a lovely smile always.
Stayed 3 nights in Apr 2024

6/10 Okay

Jimmy

Stayed 1 night in Apr 2024

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yucca valley has undoubtedly the friendliest folks in Californa. Great place to visit !!
Stayed 1 night in Apr 2024

8/10 Good

Dylan

Stayed 1 night in Apr 2024

10/10 Excellent

George

Stayed 2 nights in Mar 2024

6/10 Okay

Natalie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Janet

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 14 rooms for a high school fieldtrip. 2 rooms were dirty. 2 rooms had shower heads missing. One of the rooms had only cold water. I would not recommend this hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Timothy

Travelled with family
Disliked: Property conditions & facilities
Coffee maker didn’t work and was replaced with another broken one. Ice machine was broken. Pool was not much bigger than a hot tub.
Stayed 2 nights in Apr 2024

10/10 Excellent

Saul

Travelled with partner
Liked: Cleanliness, staff & service
Property was clean and rooms as well. Jacuzzi has been broken for over a year and is not being repaired. Breakfast is very limited.
Stayed 1 night in Apr 2024

10/10 Excellent

Rona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by affordable price. Room was clean and the bed was very comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Anya

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed here a couple of times because of its convenient location. However, I don't think I'll go back again. The property and parking area feel sketchy, especially when you have to walk between buildings at night. The rooms are dated and dingy. My room card keys kept deactivating, forcing me to walk to the other building where the front desk was to get them re-activated repeatedly. The breakfast is fine, nothing special. Overall its an ok place to stay for a night on your way to somewhere else, but I would not recommend this hotel for repeat or longer stays.
Stayed 3 nights in Apr 2024

8/10 Good

Abhishek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a better blanket.
Stayed 2 nights in Apr 2024

8/10 Good

Pehr

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

My check-in was not the best experience. I was the only person standing at the desk, but I was asked to wait as they were on the phone. I stood and waited for 15 minutes while the desk person carried on a conversation with what I assume was another employee as they were discussing something that had occurred and avoiding conflict. I was ok being asked to wait for a minute to finish the call, but not 15 minutes and IT WAS ON SPEAKER PHONE. It made me very uncomfortable hearing their conversation.
Stayed 1 night in Apr 2024

8/10 Good

bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok place
Stayed 1 night in Mar 2024

6/10 Okay

Kelly

Stayed 1 night in Mar 2024

6/10 Okay

Onya

Liked: Staff & service
Disliked: Property conditions & facilities
Couldn’t start the shower and the plumbing was not good.
Stayed 1 night in Mar 2024

8/10 Good

Silke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Joshua Tree NP and all you need nearby.
Stayed 1 night in Mar 2024

8/10 Good

Raheleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to national park The gym closed early
Stayed 2 nights in Mar 2024

10/10 Excellent

Hugo, Murrieta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a night or two.
Stayed 1 night in Mar 2024

6/10 Okay

Manuel

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Got a room with 3 beds, we were 4 adults. Half the lights in the room were not functioning. Took us a few minutes to figure out got to use shower head, had to call front desk. TV not working, only sound, no picture. Bathroom was dirty, hair on toilet and shower/tub area, stains on walls and vanity.
Stayed 1 night in Mar 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Worn out.
Stayed 3 nights in Mar 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Better breakfast than expected and our room had a clean smell and the bed and pillows were very comfortable. Friendly helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

April

Stayed 2 nights in Mar 2024

8/10 Good

Frederick

Stayed 1 night in Mar 2024

4/10 Poor

Joe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would rate this about a 3 out of 10. One step up from a Motel 6 but much much worse than a Best Western Plus / Hampton Inn which is about a 6.5/7 normally. Its fine in a pinch but needs a lot of cleaning / updating. Feel's like a 30 year old hotel.
Stayed 1 night in Mar 2024

8/10 Good

Pavitra

Stayed 1 night in Feb 2024

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and a clean room on the third floor. We walked to dinner and the area around the hotel was littered with cast off furniture and mattresses.
Stayed 1 night in Feb 2024

4/10 Poor

Melinda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We choose the his hotel because they take dogs. The gal who checked us in was as lovely as can be. The floors and furniture had stains. The blanket for the beds were so thin we got our sleeping bags from our camper and brought them into the room to use. There was only 1 bath towel in the room (not 2 sets for 2 adults) and no hand towel or washcloth. The blow dryer was smoking and was about to shoot flames out of it. Not exaggerating - it’s a fire hazard. The continental breakfast was very limited as well. I can’t eat gluten so these rarely work for me anyway- but it was slim pickings even for my husband. This wasn’t the worst place we’ve ever stayed but the 8.2 rating seems incredibly generous. The dogs have zero complaints.
Stayed 1 night in Feb 2024
Response from Brenda Garza - Operations Manager on 26 Feb 2024
Hi Melinda, We appreciate you review and rest assure we are working all issues mentioned. Just to note, new owners are taking over; so major improvements are in the works. We hope you give us another try when your travels bring you to Yucca Valley. Thank you, Brenda.

2/10 Terrible

Wayne

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to say. Last minute reservation nothing else available. Will sleep in car next ti.e versus staying here.
Stayed 3 nights in Feb 2024
Response from Brenda Garza - Operations Manager on 26 Feb 2024
Hi Wayne, We appreciate you review and rest assure we are working all issues mentioned. Just to note, new owners are taking over; so major improvements are in the works. We hope you give us another try when your travels bring you to Yucca Valley. Thank you, Brenda.

6/10 Okay

Nancy

Stayed 1 night in Feb 2024

8/10 Good

Shintaro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Freindliness of staff. The area was also handy for family with little kids.
Stayed 1 night in Feb 2024
Response from Brenda Garza - Operations Manager on 25 Feb 2024
Hello Shintaro, We appreciate your review. Look forward to seeing you again! Thank you, Brenda Garza

4/10 Poor

Thomas

Disliked: Staff & service, amenities, property conditions & facilities
Check in took over an hour due to their computer system. Manager was abrupt and made things worse. Room was not clean with dirty sheets BUT two bath towels, no hand towels and no wash cloths. The room was quiet at least
Stayed 1 night in Feb 2024
Response from Brenda Garza - Operations Manager on 26 Feb 2024
Hi Thomas, We appreciate you review and rest assure we are working all issues mentioned. Just to note, new owners are taking over; so major improvements are in the works. We hope you give us another try when your travels bring you to Yucca Valley. Thank you, Brenda.

4/10 Poor

kristie, Yucca Valley

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Air ducts were dirty and dusty in the room and when heat kicked on caused coughing and sneezing woke with sore throat and eyes matted
Stayed 1 night in Feb 2024
Response from Nicole on 15 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.