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Reviews of Hotel Garden

4 out of 5
Hotel Garden
Ulica Valentina Vodnika 13, Zagreb

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 314 reviews" "
Rating 8 - Good. 129 out of 314 reviews" "
Rating 6 - Okay. 48 out of 314 reviews" "
Rating 4 - Poor. 21 out of 314 reviews" "
Rating 2 - Terrible. 8 out of 314 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing was the location (one corner of the "horseshoe") provided good access to Trg Tomislav and Trg Jelacic, both by streetcar and walking. It's a pretty good hotel overall and worth coming back to.
Stayed 2 nights in May 2024

10/10 Excellent

p

Stayed 2 nights in Apr 2024

6/10 Okay

Maxine

Travelled with family
Liked: Cleanliness
Disliked: Amenities
On arrival, not the warmest of greetings from the guy on reception, but the ladies on duty the next day including housekeeper were friendly. We had a street facing room which was extremely noisy especially with the trams passing outside. The room was very hot too. We reported this to the guy at reception who said he would switch the air-con on but obviously did nothing as the room remained very uncomfortable for our stay, luckily it was only for 2 nights. The safe didn’t work. The outside of the fridge didn’t look very good so I didn’t open it. There was black soot on the ceiling above the air-con vent. The local area looked grim. Only fast food places were nearby, but the hotel was only about a 15 min walk from city centre.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rembert, gray

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great value. Everything was perfect.
Stayed 3 nights in Mar 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good hotel no major issue
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

David W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Bonnie

Liked: Property conditions & facilities
Close to the botanical garden
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for transportation
Stayed 2 nights in Sep 2023

10/10 Excellent

David F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception person was very accommodating and helpful. The room was clean and presentable.
Stayed 1 night in Sep 2023

8/10 Good

Danlin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location to walk around! Clean place!
Stayed 1 night in Aug 2023

8/10 Good

Danijela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location hotel, friendly staff
The hotel is reasonably situated walking distance to all of the main sights in Zagreb. It was clean and the staff was very friendly and helpful. Room was comfortable and bathroom was nice and big. On overall it didn't seam 4 star hotel, more like 3 comparing to some other hotels I stayed in Zagreb.
Stayed 2 nights in Aug 2023

6/10 Okay

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is basic. Clean, helpful staff and central to most places in Zagreb. The staff was very helpful in assisting me with taxis etc. I did really like the Cambodian staff making breakfast. Nice people. Thanks, Greg
Stayed 2 nights in Jun 2023

4/10 Poor

Trudy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately the property smelled really bad on entry, it was a pungent odour that made it very uncomfortable. We tried to stay out of the hotel as long as possible, we also used perfume to discuss the smell. We regret choosing the accomodation as the photo and information do not reflect the true product as you are getting. We could have stayed a a bigger more known Hotel , although now regret not doing it, as we ate breakfast and dinner elsewhere to escape the stench.
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Stayed 1 night in May 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Jean Pierre

Stayed 2 nights in May 2023

2/10 Terrible

Alexandre

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Loud hotel
Hotel is located at a very noisy square with trams all night and cars. If you want to have an open window it is impossible. The hotel itself is not so bad....just insist NOT to have a room in the front otherwise I'll promise you that you won't sleep a bit....
Stayed 1 night in Apr 2023

10/10 Excellent

Francisco, FPO

Travelled with partner
Great place to stay. Close to so many things. The staff was excellent and the rooms were nice and clean.
Stayed 4 nights in Mar 2023

8/10 Good

Kwok Fu

Liked: Cleanliness, staff & service
On the whole, it is value for money. The staff is helpful.
Stayed 3 nights in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away from this den of iniquity
Horrible hotel, please avoid! Carpets in the common areas and bedding in the room are threadbare. Lots of holes and stains on the bedding. The room was not clean with hairs everywhere. The walls are thin, you can hear everything from other rooms. The hotel is on a main road, you can hear traffic throughout the night. The most concerning thing was the amount of people coming and going into the early hours, it did not feel safe. This is not a respectable hotel and they allow all sorts of activities to go on at night. There's no concierge on reception at night. We were due to stay for three nights but checked out after one uncomfortable and sleepless night. The lady on reception agreed with our complaints but said there was nothing she could do about it. She said we could get a refund through hotels.com for the remaining two nights, However, the hotel later refused to issue a refund for the nights we hadn't stayed there.
Stayed 3 nights in Nov 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall stay, courteous staff
Stayed 2 nights in Nov 2022

10/10 Excellent

Daniel

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Nice and comfortable stay. Hotel is near a nice botanical garden and within easy walking distance to many sight. Only one small thing, we had a room facing the street and that can get noisy with all the trams and people about. But overall it was good.
Stayed 2 nights in Sep 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great low cost hotel, I was especially pleased with the bed, pillows and shower. Staff were friendly and helpful and the breakfast is great value - recommended
Stayed 2 nights in Sep 2022

4/10 Poor

Victor

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel has bad smell in corridors and restaurant area. Our room had a very poor sound isolation of the door. We (2 1) could hear every step sound and every word coming from the corridor. The toilet bowl was leaking. Although this property was opened nine years ago, the general impression was that it is much older. IMHO the conditions in the hotel doesn't fit the price.
Stayed 1 night in Sep 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff, breakfast was convenient and delicious.
Stayed 1 night in Aug 2022

10/10 Excellent

Domna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late from a long trip and was parked (space pre-booked) and in our rooms in no time. Breakfast buffet was ok but overpriced for what it was.
Stayed 1 night in Jul 2022

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has on site pard parking, you have to reserve spot before your stay. Location is pretty good, downtown resturants and city square is in walking distance, Room was clean, comfortable and quiet.
Stayed 1 night in Jun 2022

6/10 Okay

Zrinka

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent, but nothing dramatic
Decent hotel, but rather inflexible staff at the reception
Stayed 2 nights in Jun 2022

6/10 Okay

Janet

Travelled with group
Liked: Cleanliness, staff & service
Room and Bathroom were clean no refreshments in room for example water in fridge. Coffee tea making in room tv had bad reception picture . Staff were friendly. View from room had small windows 6 ft above bed and no pole to open them
Stayed 2 nights in Jun 2022

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel!
Great clean, tidy, hotel + fantastic location close to the city centre. Breakfast was good but would be nice if they added baked beans to the menu. Staffs were friendly and excellent. Definitely booking Hotel Zagreb whenever I come back to the city.
Stayed 2 nights in Mar 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic Hotel with great reception & nice breakfast!
We live in Zagreb and needed a hotel for 6 days because of renovations at our flat. We found the service to be great. We were totally disappointed as the room was very very basic. Not like in the pictures. Breakfast was fresh and had a great variety.
Stayed 6 nights in Feb 2022
Response from Elizabeta on 15 Feb 2022
Respected, thank you for your kind message. We are working on decorating the rooms, hope you will visit us again in the future! :) Best regards Hotel Garden

4/10 Poor

Vedad

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
We were not allowed to use parking because it was busy. They sent us outside with our car and told us that we need to inform them that we want to use hotel parking. We didn’t find that information that we have to send request to use “free parking”.
Stayed 1 night in Nov 2021

4/10 Poor

Connor

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not clear that a parking reservation was required ahead of time.
Stayed 1 night in Aug 2021

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, fantastic staff
Really nice place to stay, very comfortable and breakfast was good. The best thing about the hotel is the staff who are really friendly and helpful. I would definitely return.
Stayed 3 nights in Aug 2021

8/10 Good

Kristijan

Liked: Cleanliness, staff & service, room comfort
8.5/10
Everything was fine. Room needs some updating.
Stayed 4 nights in Aug 2021

10/10 Excellent

Danyer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great stuff, ok hotel
Very helpful staff, that was the best thing about it. But the hotel is not really worth the price
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great stay at Garden hotel, friendly and kind staff, tasty breakfast and good very nice rooms!
Stayed 3 nights in Mar 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 2 nights in Mar 2020