4/10 Poor
ANNA
Travelled with partner
26 Feb 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst, if not the worse, hotel we've ever stayed. The location was great but anything else was terrible. Not sure how this hotel has 3 starts and a 7.3 rating.
We planned a trip to Aberdeen with my partner and we genuinely gave this a long thought. The price is not very competitive comparing to other chain hotels around and we choose Tera Nova to suppport a small business rather than a chain.
The hotel is quite outdated and dirty. The room was the worst. Not the room we booked and shown on the pictures, very small for 2 people and we are both small. There were holes in our towels, dry rice on the duvet and dust on the dishes supplied. Surprisingly, the bathroom was the cleanest part of the room, although very cold, as no window or radiator in the bathroom, so the towels will get damped by the time we had a shower.
On arrival, we were send a text with info and were told that the room is cleaned every 3 days (we stayed 4 days and no cleaning was done), the bed sheets and towels changed every 7 days, unless you pay extra.
We were super busy and spent very little time in the room as we could not stand being there for long. We even thought to book another hotel, but as we were out most of the time and didn't want to lose time with packing and unpacking, so we decided to stay.
For the same money you could book some big chains such as Travelodge and Ibis, so avoid this at any cost. Terrible experience. Defenitely not returning.
