2/10 Terrible
Karmen D
Travelled with partner
13 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
22 years of visiting Cancun and this was the worst experience. First time I’ve stayed at an all inclusive and had to leave the hotel and go pay for a meal to get something edible. I had read some negative reviews on the food, but the reviews said the food was comparable to a Golden Corral. That’s a slam to Golden Corral. At least at Golden Corral I can piece together a meal. One night my husband even threw up after dinner. One morning at breakfast, the ceiling was leaking down onto the counter the food was on. The room was large but other than making the bed and bringing fresh towels, not really cleaned. We had two bathrooms but only used one of the showers to spray down with sunscreen each morning. The next day when we would go in there you could still see our footprints on the tile where we sprayed. It was only cleaned once in 10 days. The workers seemed average at best when it came to service. Nothing special stands out about any of them. If you are looking for inexpensive but good food and spectacular service I’d recommend Golden Parnassus or NYX.
Karmen D
Stayed 9 nights in Apr 2024