Private Dorm - The Ultimate Party Room | Living area
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Reviews of Stay Central

3 out of 5
Stay Central
139 Cowgate, Edinburgh, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 348 out of 947 reviews" "
Rating 8 - Good. 346 out of 947 reviews" "
Rating 6 - Okay. 155 out of 947 reviews" "
Rating 4 - Poor. 62 out of 947 reviews" "
Rating 2 - Terrible. 36 out of 947 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facilities were amazing! Was so nice after a day of travel to come into such a nice atmosphere. Would highly recommend staying at StayCentral!!
Stayed 1 night in Apr 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yasmin Khan, Duty Manager. on 26 Apr 2024
Dear Guest, Thank you for your review, your feedback has been looked into, we strive to improve where we can, so thank you for bringing it to our attention, Rest assured this will be investigated and changes will be made. I hope you've enjoyed your time in magical Edinburgh, and we are excited to welcome you back in the near future! Warmest of regards -

8/10 Good

Eryka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location. Easy to get around
Stayed 1 night in Mar 2024
Response from Yasmin Khan - Duty Manager. on 24 Mar 2024
Dear Guest, thank you so much for your delightful review. I hope you've had a wonderful time in Edinburgh and we hope to see you again. Have a wonderful day!

2/10 Terrible

Irina

Travelled with family
Spiders in the bathroom, no cleaning service - just towels change, awful breakfast service.
Stayed 6 nights in Mar 2024
Response from Yasmin Khan - Duty Manager. on 19 Mar 2024
Dear Guest, Thank you very much for your review! I would like to apologise regarding the issues you came across and this will be addressed and rectified immediately. I hope you have had a magical time in Edinburgh, and I'm sure we will see you in the near future! Warm regards, Yasmin Khan

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too loud
Music playing until 1am very very loud , guests running around screaming
Stayed 1 night in Dec 2023
Response from Yasmin on 31 Dec 2023
Dear Guest, Thank you for taking the time to leave your feedback. I am happy to read our location was ideal for you and I agree, we are close to both old and new town, ensuring ease of travel while on vacation! I am sorry to hear about the issues you've had, this will be reported to the department head for investigation. We never want our guests to leave our hotel feeling unfulfilled in any way. Warm regards, Yasmin, Duty Manager at Stay Central.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 2 night stay here. They describe themselves as a cross between a boutique hotel and a hostel and that is about right. Our room was clean and very comfortable
Stayed 2 nights in Dec 2023
Response from Yasmin on 31 Dec 2023
Dear Guest, What a fabulous review! I'm thrilled to read you have had a grand time in our hotel, I'm so pleased the team looked after you and that you've had a magical time in Edinburgh. I really hope you come back in the future! Warmest regards, Yasmin Khan - Duty Manager, Stay Central Hotel.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Yasmin on 31 Dec 2023
Dear Guest, What a fabulous review! I'm thrilled to read you have had a grand time in our hotel, I'm so pleased the team looked after you and that you've had a magical time in Edinburgh. I really hope you come back in the future! Warmest regards, Yasmin Khan - Duty Manager, Stay Central Hotel.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Yasmin on 31 Dec 2023
Dear Guest, What a fabulous review! I'm thrilled to read you have had a grand time in our hotel, I'm so pleased the team looked after you and that you've had a magical time in Edinburgh. I really hope you come back in the future! Warmest regards, Yasmin Khan - Duty Manager, Stay Central Hotel.

4/10 Poor

Federica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is overrated and overpriced for what it offfers. Rooms are ok, large tv, fridge and a/c, however cold air come from the windows. The breakfast was poor and definitely overpriced. The staff was very young, generally friendly and kind but could see lack of professional training. Overall an ok stay but value provided not worth the money.
Response from Yasmin on 31 Dec 2023
Dear Guest, Thank you for taking the time to leave your feedback. I am happy to read our location was ideal for you and I agree, we are close to both old and new town, ensuring ease of travel while on vacation! I am sorry to hear about the issues you've had, this will be reported to the department head for investigation. We never want our guests to leave our hotel feeling unfulfilled in any way. Warm regards, Yasmin, Duty Manager at Stay Central.

4/10 Poor

Alex

Travelled with family
Disliked: Staff & service
Do NOT stay here if you want any sleep or quiet. The bar next door has a late licence, and has extremely loud music on till at least 2am. There is no watning of this, but even if a hotel doesnt want to broadcast that kind of negative aspect, the least they can do is a) improve the sound proof in rooms including sounfproof/light reducing curtain or blind and b) put carpet on staircase which is in use 24/7 (think drunk people at 3am stomping/clattering up uncarpeted stairs just behind the wall where your bed is). Awful night. At least warn guests!!
Response from Yasmin on 31 Dec 2023
Dear Guest, Thank you for taking the time to leave your feedback. I am happy to read our location was ideal for you and I agree, we are close to both old and new town, ensuring ease of travel while on vacation! I am sorry to hear about the issues you've had, this will be reported to the department head for investigation. We never want our guests to leave our hotel feeling unfulfilled in any way. Warm regards, Yasmin, Duty Manager at Stay Central.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to main attractions. Clean and very small room. Good breakfast.
Stayed 3 nights in Oct 2023

2/10 Terrible

Katherine

Disliked: Property conditions & facilities, room comfort
Needs work
The “full size” bed was two twin beds pushed together with mattresses that looked older than me and a mattress topper that looked equally old and used so was extremely uncomfortable. The air conditioning didn’t work at all and the windows wouldn’t stay open. The wifi didn’t work in the room nor did cell service which was very frustrating because I wasn’t able to plan the next day of my trip in my room at night. Definitely for a much younger crowd.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was forgotten to be cleaned on the first day. the room is located in another building which is sharing the same floor with the toilets of bar. unfortunately it smells. because of the customers, it was noisy. highly disappointing experience...
Stayed 3 nights in Oct 2023

10/10 Excellent

Bert

Stayed 1 night in Oct 2023

4/10 Poor

Sara

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unhappy
No one at the counter for 15 minutes, no bathroon for guests, told we had to unzip our beds to get Twins beds, no linen for two mattresses, towels were stained. After a long day traveling it took 1.5 hours to make the room livable.
Stayed 1 night in Oct 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities
Staff were very helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Right next door to The Three Sisters and amidst university student accommodation so felt lively and friendly. My room was at the back so very quiet. Breakfast great with full Scottish option including haggis. All the staff friendly.
Stayed 5 nights in Sep 2023

8/10 Good

Steven

Stayed 1 night in Oct 2023

8/10 Good

Mark

Travelled with group
Liked: Amenities
Nice, but did not know that it was in a college area. Music was loud until 3 am.
Stayed 2 nights in Sep 2023

2/10 Terrible

Patrick

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is not for families. The music from the bar below played until one in the morning every night. Its location was hard to get to and you had to walk through the bar to get to your room. There was a large spider in the bunk beds and the bathroom door has no locking fixture so there is no privacy. We would never stay here again nor recommend it.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Weaverly RR
Stayed 1 night in Sep 2023

2/10 Terrible

James

Stayed 1 night in Sep 2023

8/10 Good

Charles

Stayed 1 night in Sep 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bad: wifi was almost nonexistent for our four night stay The good: staff, especially Cleo were really great! Convenient location, close to the Royal Mile.
Stayed 4 nights in Sep 2023

4/10 Poor

Jeff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is one (baby) step up from a hostel. A/C was nonexistent, flooring was a hazard (especially at night), and it was in a sketchy area.
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the room was very hot.
Stayed 1 night in Aug 2023

6/10 Okay

Roger

Stayed 1 night in Aug 2023

10/10 Excellent

Gabby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

stacey

Liked: Staff & service
Disliked: Cleanliness
My group stayed in the 4 bedroom, we had to deal with mold. The shower tile was disgusting. A little help on. know how the lighting system worked would have been helpful. Cute place though. The music was playing from the bar, but not so bad that we couldn’t fall asleep
Stayed 2 nights in Aug 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and CENTRAL!
Had a great time, very fun part of town, very friendly staff. Room worked perfectly for what needed, and the late night-music was not bothersome to us. The mold in the bathroom needed attention or we'd have given a higher rating.
Stayed 1 night in Aug 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms.
Stayed 1 night in Aug 2023

8/10 Good

Myckala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Similar to other reviews, the location of this accommodation is very central and is well located to a lot of tourist spots and food/drinks. The only thing to consider when booking this accommodation is the noise. Whilst we were staying at time of the international festival, we did find it quite noisy and hard to get a decent night sleep. In saying that the accomodation was nice, very clean and the staff were lovely.
Stayed 2 nights in Aug 2023

6/10 Okay

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and central, but noisy
The hotel is very centrally located and the discounted parking is a great deal. We loved the decor and the general funky ambiance but they provide earplugs for a reason. The club next door was very noisy!
Stayed 1 night in Aug 2023

6/10 Okay

Travis

Stayed 5 nights in Aug 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good only complaint was car parking too far away!
Stayed 1 night in Aug 2023

8/10 Good

Robin

Stayed 1 night in Aug 2023

10/10 Excellent

Archana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and peaceful place
Stayed 2 nights in Jul 2023

10/10 Excellent

MINAL

Liked: Cleanliness, staff & service, property conditions & facilities
great location. centrally located in Grassmarket neighborhood - you can walk to city centre (10min) and train station (10-15 min). Only complaint is wifi was very spotty in the rooms so had to be in main area to get business level wifi. I liked that the hotel had a main lobby where you can sit, read, work, congregate comfortably. there is also a happening bar next door called Three Sisters if you want to grab a drink ad dance late hours
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter, grandson and I had a wonderful time. It was so close and convenient to everything!!
Stayed 3 nights in Jul 2023

8/10 Good

Cynthia

Stayed 1 night in Jul 2023

6/10 Okay

Cynthia

Travelled with partner
Liked: Staff & service
The staff were kind and helpful. The location was not what I expected. It was in a run down area and difficult to find. Taxi access was difficult. The breakfast was sub standard.

4/10 Poor

Oren

Stayed 1 night in Jul 2023

4/10 Poor

Hugues

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It sure is central - right in the old town, walking distance from everything. However the property has issues: moldy bathroom ceiling, noise from the street (included earplugs were a warning), minuscule window, difficult access up stairs when carrying luggage. The pictures online are not an accurate reflection of what we got.
Stayed 1 night in Jul 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the layout for our family of four. It was one of the only hotels we could find with enough beds for four people in one room. Two double beds (the standard for Edinburgh hotel rooms) was not going to cut it for four full-size folks. At Stay Central, we each got a bed! The price was right. Some mold on the bathroom ceiling from steam and the shower was clogged and filled up quickly, but otherwise the hotel room was very clean and we felt comfortable. We didn't love the frosted glass door - more privacy would be preferred. And, when a hotel leaves you complementary ear plugs, there's a reason! We laid awake listening to the nightclub beats from 12am - 2am. But all in all, we just needed a bed for a night and this did the trick!
Stayed 1 night in Jun 2023
Response from Stay Central Reception Team on 28 Jun 2023
Morning Julie, Thank you for taking the time to write this wonderful review, we glad you enjoyed your stay with us, on behalf of myself and the team we apologise for the noise. We are part of the The Three Sisters bar and sometimes the noise can get out of hand. We are glad however it didn't ruin your trip. We hope to see you again in the future. All the best

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was in a convenient location just minutes from Waverly train station. The windows were triple paned which kept out the noise of a lively beer garden below. Clean and beds were very comfortable.
Stayed 1 night in Jun 2023
Response from Molly on 20 Jun 2023
Morning Cynthia, Thank you for your review! We are so glad you had a wonderful time with us and we hope to see you again in the future. All the best

2/10 Terrible

James, San Francisco

Disliked: Staff & service
If you were expecting a place where you might be able to get a good night sleep, this is not the place to stay. This is ‘party central’ and there is no escape. It was so bad that I just left.
Stayed 1 night in May 2023
Response from Molly on 20 Jun 2023
Morning James, Thank you for your review. We are sorry that you had a bad experience with us, we apologise sincerely. We hope to see you again soon so we can offer you a better experience. All the best

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Gabriela Hristova on 3 May 2023
Thank you for taking the time to review your recent stay with us at Stay Central Hotel , We hope we get to welcome you back again soon !

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Gabriela Hristova on 3 May 2023
Thank you for taking the time to review your recent stay with us at Stay Central . We hope we get to welcome you again soon !