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Reviews of Syozant Drumdryan Central ApartHotel

2.5 out of 5
Syozant Drumdryan Central ApartHotel
9 Drumdryan Street, Edinburgh, Scotland

Reviews

6.0
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 5 out of 16 reviews" "
Rating 4 - Poor. 4 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

6.6/10

Cleanliness

5.8/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Philip

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stag weekend
Positives: Great location and comfortable beds. Negatives: Getting in to the property is on a par with breaking into the vaults at the Bank of England. Whats wrong with just a normal key??
Stayed 2 nights in Mar 2020

4/10 Poor

Sam, Riverside

Liked: Cleanliness
They're were 3 separate combo locks and 2 doors that each required 2 knobs to be turned at the same time. The bedding and furniture looked old and not in a cute charming way. The walls were paper thin and the people that were starting there at the same time were loud.
Stayed 2 nights in Feb 2020

6/10 Okay

Heather

It's cheap
This is a budget accommodation. The photos seem to have been taken a while ago before quite a bit of wear and tear occurred on the property. The front door is incredibly annoying for one person. You must try to hold your phone (and your bag, sandwich etc!), type in the code, hold down the bottom handle and turn the upper knob all at the same time. I did battle with a giant spider, but that's life anywhere. You can hear everything, so the crying baby across the hall was a bit tiresome but again, that's kinda just life. You have to go find a towel; they aren't kept in your room. Oh well. It was cheap.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exactly as described, clean, quiet, excellent location....short walk to Castle and all city center sights.
Stayed 7 nights in Feb 2019
Response from Syozant Properties on 13 Mar 2019
Thanks for your time to give us your feedback and see you again.

10/10 Excellent

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Good facilities and easy check-in with clear instructions for access given. Best location to explore Edinburgh and clean property.
Stayed 1 night in Feb 2019
Response from Syozant Properties on 7 Mar 2019
Thanks for your stay and your time to give us your feedback, see you again.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID, Dirty, Run Down, waste of money AVOID
By far the most awful room I have ever had the displeasure of staying in. There was an empty beer bottle behind the bed ,rubbish under another bed and was in general bad state of repair. One of the duvets was torn and there was other people's hair all on the floor .The room has not been cleaned and when I tried to ask for a new room the apartments never got back to me until the morning after by which then it was too late. The kitchen was also in disrepair and the bathroom was just a complete mess with no toilet roll holder ,wallpaper peeling and stained walls and then just when I thought it couldn't get any worse there was loads of clumps of human hair behind a door and behind the toilet. it was so disgusting the room does not represent value for money I could have brought a tent and a camping bag for less and had more of a clean and tidy place to sleep. I will never use this company again due to them trying to make out it was my fault for not reporting it sooner even though I reported it will plenty of time for them to try and find me a different room. avoid avoid avoid avoid avoid!!!
Stayed 1 night in Dec 2018
Response from Syozant Property on 15 Dec 2018
Guest checked-in early afternoon and had an birthday party at our apartment though it was not allowed when he booked an shared apartment. And at later that night, he sent us an text message asking for an change of room. And we tried to contact him several times and he did not attend our calls rather sending us only messages via Expedia chat. Then after check-out, he asked us for an refund after staying and partying. Guest had booked shared facilities of kitchen and bathroom. This is a newly decorated apartment, so cannot accept on the comments on stained walls and peeling wallpaper. Also if any of guests comments are true, he would have called us at least by late evening as that would have given us time to meet guests, rather than texting at midnight.

8/10 Good

Alastair

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2018
Response from Syozant on 15 Sept 2018
Thanks for your stay and happy to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room, the bathroom and the kitchen were clean. The bed was comfortable.
Stayed 1 night in Sep 2018
Response from Syozant on 11 Sept 2018
Thanks for your time to give us your feedback. Happy to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Received email with check-in instruction prior to my stay. So able to check-in without any difficulty as my flight was late at night. Good location and well maintained. Kitchen facilities were good though shared.
Stayed 1 night in Jul 2018
Response from syozant on 27 Jul 2018
Thanks for your feedback and see you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
No staff on site. We didn't receive our codes and couldn't for a long time enter the property. It was very also difficult to contact the owners. If it wasn't for the taxi driver, who offered his mobile ( and internet) we would have been stranded! The room was ok, but overall it was a stressful and annoying experience. It needs to be clearly stated in the booking info that it is an un-manned site and how keys are obtained! There should be contact info displayed on the door. Not happy!
Stayed 1 night in Jun 2018
Response from Syozant on 17 Jul 2018
Sorry to hear you had trouble to check-in. We had emailed you the access details well in advance and also called and informed you to check your emails, but sorry that you missed and had not got any reply. We improve our service.

4/10 Poor

Laura, Cuernavaca, Mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to be cleaned!
There was debris by the bed and in general not a clean place. Very difficult to access and key to room did not work. I had to try all keys and use one of a different room that worked.
Stayed 2 nights in Apr 2018
Response from syozant Property on 12 Apr 2018
Thanks for your time to give us your feedback. For safety and security reasons, this property has both manual and electronic locks. Sorry to hear you had difficulty to check-in and we are happy to help you if you had called us.

6/10 Okay

Theis

Travelled with group
Disliked: Cleanliness
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Very strange place, bed not confortable at all, complicated to get in. Wouldn't go again.
Stayed 2 nights in Nov 2018
Response from Syozant on 13 Dec 2018
For safety reasons this property got electronic locks, we are available 24/7 and would have helped if you had any access issue. Unfortunately you have booked a budget room that got a Sofabed , we have also added mattress topper for more comfort.

6/10 Okay

Florès

Liked: Cleanliness
Disliked: Staff & service, room comfort
Mediocre
Ce n'est pas un hôtel, Le lit est très vieux et de mauvaise qualité ! Là chambre et les parties communes sont propres.
Response from Syozant property on 14 May 2018
Thanks for your time to give us your feedback. We improve our services.