Lobby sitting area

Reviews of Krystal Monterrey

3.5 out of 5
Krystal Monterrey
Calle Corregidora 519, Centro, Monterrey, NL

Reviews

8.4

Very good

Rating 10 - Excellent. 835 out of 1502 reviews" "
Rating 8 - Good. 323 out of 1502 reviews" "
Rating 6 - Okay. 153 out of 1502 reviews" "
Rating 4 - Poor. 100 out of 1502 reviews" "
Rating 2 - Terrible. 91 out of 1502 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Se los recomiendo tienen excelente servicio
Stayed 5 nights in May 2024
Response from Dolores Flores - Dirección General on 21 May 2024
Estimado Sr. Gil, agradecemos su reseña.Nos alegra saber que tuvo una buena experiencia.Esperamos pronto ser sus anfitriones nuevamente.Gracias por hospedarse en Krystal Monterrey.

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and ubicación speaks for itself. My stayed was wonderful and enjoyable. The staff was great along with the housekeeping personnel. They have conduct guidelines for you stay, which it helps for you to have a perfect accomodations.
Stayed 4 nights in May 2024
Response from Dolores Flores - General Manager on 19 May 2024
Dear Mr. Salazar, we thank you for your valuable review.We are glad to know that you had a great stay and that our location and service was to your liking, we hope to continue hosting you on future visits to the city.Thank you for staying at Krystal Monterrey!Sinceresly.

8/10 Good

Choudlenz Marc-Ader

Liked: Cleanliness, staff & service
It wasn’t a bad experience.
Stayed 5 nights in May 2024
Response from Dolores Flores - General Manager on 21 May 2024
Dear Mr. Marc-Ader, we appreciate your review.We are glad to know that he had a good experience.We hope to host him again soon.Sinceresly.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location for shopping and eating
Stayed 2 nights in May 2024
Response from Dolores Flores - General Manager on 17 May 2024
Dear Miss. Mariana, we appreciate your valuable review.We are glad to know that his stay was pleasant and that our location was to his liking.We hope to continue being his hosts, we are at his command.

4/10 Poor

Wayne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have never been at a hotel where we could not bring alcohol to our room. No wine at the bar and very limited at tge restaurant. As a wine lover this was thecworst policy I have experienced. Because of this I never ate at thevrestaurant, drank at the bar or even buy coffee at their Starbucks because the policy made my stay less enjoyable.
Stayed 3 nights in May 2024
Response from Dolores Flores - General Manager. on 15 May 2024
Dear Mr. Corcoran, we appreciate the time you have given us to leave us your valuable comments.We are sorry that your experience was not favorable, although I would like to take this opportunity to tell you that in this and many hotels in Mexico or even the world, due to policies you cannot enter with external drinks or food, I also tell you that our waiters offered you several options that we had available but you wanted a specific one that unfortunately we do not have in stock, we offer you a sincere apology for this.Sinceresly.

10/10 Excellent

Juan, Calexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 3 nights in May 2024
Response from Dolores Flores - General Manager. on 14 May 2024
Estimado Sr. Álvarez, agradecemos su valiosa reseña.Nos alegra saber que tuvo una gran estancia y que nuestro servicio fue de su agrado.Esperamos ser sus anfitriones nuevamente.Gracias por hospedarse en Krystal Monterrey.Sinceresly.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops are really close to the hotel and various options to eat around.
Stayed 1 night in Apr 2024
Response from Dolores Flores - General Manager on 6 May 2024
Dear Mr. Quintero, we appreciate your review.We are glad to know that you had a good stay and that you liked our location.We hope to see you soon on your next visit to the city.Thank you for staying at Krsytal Monterrey.Sinceresly.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent Paola at the front desk was always very helpful and staff all around did a good job , the only downside is the surroundings of this property where dirty most of the time
Stayed 1 night in Apr 2024
Response from Dolores Flores - General Manager. on 5 May 2024
Dear Mr. Aguinaga, we appreciate the time you have given us to give us your review.We are glad to know that his stay was pleasant, and that Paola was kind to you.We are sorry for the inconvenience with the cleaning of the exteriors, we will review and address the situation.We hope to be your hosts again soon.Sincerely.

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hot water ran off all the time, had to take cold showers, other than that, excellent.
Stayed 3 nights in Apr 2024
Response from Dolores Flores - Dirección General. on 29 Apr 2024
Estimado Sr. Aguirre, le damos las gracias por dedicarnos parte de su tiempo para darnos su reseña.Lamentamos los inconvenientes con el agua, para nada es el tipo de experiencias que deseamos para nuestros huéspedes.Le ofrecemos una sincera disculpa por esto, esperamos pronto poder ser sus anfitriones nuevamente y cambiar esta impresión de nosotros.Avísenos cuando regrese y nos encargaremos que todo sea una maravilla.A sus órdenes.

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dolores Flores / Dirección General on 27 Apr 2024
Estimado Sr. Carballo, agradecemos el tiempo que nos brinda para dejarnos su valiosa reseña.Nos encanta saber que tuvo una buena estancia, esperamos seguir siendo sus anfitriones en futuras visitas a la ciudad.¡Gracias por hospedarse en Krystal Monterrey!A sus órdenes.

10/10 Excellent

Mar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent.
Stayed 3 nights in Feb 2024
Response from Dolores Flores - General Manager on 23 Apr 2024
Dear Miss. Fruentes, we appreciate the time you have given us to leave us your valuable review.We love to know that you had a great stay, we hope to continue hosting you in future stays.Thank you for staying at Krystal Monterrey!Sinceresly.

10/10 Excellent

Xavier De La

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean.
Stayed 4 nights in Apr 2024
Response from Dolores Flores - General Manager on 23 Apr 2024
Dear Mr. De La Garza, we appreciate the time you have given us to leave us your review.We are glad to know that the cleaning was to your liking.We hope to host him again soon.Thank you for staying at Krystal Monterrey.Sinceresly

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to other shopping malls and reataurants
Stayed 7 nights in Apr 2024
Response from Dolores Flores - General Director. on 22 Apr 2024
Dear Mr. Alvaro, we appreciate the time you have given us to leave us your review.We are glad to know that our location was to your liking.Although based on the rating you give us we apologize if there was any inconvenience.We hope to provide you with a great experience on your next stay.

8/10 Good

Brooke

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. The AC wasn't working in the room we were first assigned. After about an hour consisting of maintenance coming to look at it and 2 calls to reception, we were able to switch to another room. We are thankful for the accommodation.
Stayed 3 nights in Apr 2024

8/10 Good

Manuel

Stayed 3 nights in Apr 2024
Response from Dolores Flores - Dirección General. on 7 May 2024
Estimado Sr. Manuel, agradecemos nos brinde su reseña.Nos alegra saber que tuvo una buena estancia. Esperamos pronto ser sus anfitriones de nuevo. ¡Gracias por hospedarse en Krystal Monterrey!

10/10 Excellent

catalina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice locations and nice staff. They knew we were visiting for the festival and provided us with a lot of information.
Stayed 1 night in Mar 2024
Response from Dolores Flores - General Manager on 2 Apr 2024
Dear Miss. Salamanca, we appreciate the time you give us to leave us your review.We are glad to know that you had a great stay and that our staff was friendly and were able to give you the necessary information to make your experience even better.We hope you visit us soon, we will be happy to continue being your hosts.Sinceresly.

10/10 Excellent

Vinna Mae

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel close to everything
Stayed 4 nights in Mar 2024
Response from Dolores Flores / Dirección General on 30 Mar 2024
Dear Miss. Erika, we appreciate the time you have given us to leave us your valuable review.We love to know that she had a great stay.We hope to be your hosts on future visits to the city.Thank you for staying at Krystal Monterrey!

6/10 Okay

AGUSTIN

Location is great but I will hardly come back again.
Stayed 6 nights in Feb 2024
Response from Dolores Flores / Dirección General on 29 Mar 2024
Dear Mr. Agustin, we appreciate the time you have given us to give us your valuable review and comments.We are sorry that his stay was not what he expected, we offer a sincere apology.We hope you give us the opportunity to change this bad experience for a very good one.We will be happy to see you soon on a future stay.

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Dolores Flores / Dirección General on 27 Mar 2024
Estimado Sr. Francisco, agradecemos el tiempo que nos brinda para dejarnos su valiosa reseña.Nos alegra saber que tuvo una buena estancia.Esperamos seguir siendo sus anfitriones en futuras estancias.

8/10 Good

jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very accessible
Stayed 2 nights in Mar 2024
Response from Dolores Flores - Dirección General. on 25 Mar 2024
Estimada Srita Jesse, agradecemos el tiempo que nos brinda para darnos su reseña.Nos alegra saber que tuvo una buena estancia y nuestras instalaciones fueron de su agrado.Le esperamos pronto en Krystal Monterrey.A sus órdenes.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very comfortable, good experience.
Stayed 1 night in Mar 2024
Response from Dolores Flores - Dirección General. on 25 Mar 2024
Estimada Srita. Elizabeth, agradecemos el tiempo que nos brinda para dejarnos sus comentarios. Nos alegra saber que tuvo una gran estancia y que nuestras habitaciones fueron de su agrado.Le esperamos pronto en Kryst Monterrey.A sus órdenes.

10/10 Excellent

Hilliard Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, Starbucks in lobby was a plus, reception and other areas was very good.
Stayed 4 nights in Mar 2024
Response from Dolores Flores / Dirección General on 21 Mar 2024
Dear Mr. Hilliard, we appreciate the time you have given us to leave us your valuable comments.We are glad to know that he had a great stay and that our location and facilities were to his liking.We will be happy to continue hosting you in the future.Thank you for staying at Krystal Monterrey.Sinceresly

4/10 Poor

Oscar

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Cuarto #102 muy incomodo tv descompuesta lavabo tapado baño solo tiene un lavabo muy chico no hay lugar donde poner las cosas
Stayed 1 night in Mar 2024
Response from Dolores Flores / Dirección General on 19 Mar 2024
Estimado Sr. Oscar, agradecemos el tiempo que nos brinda para dejarnos sus valiosos comentarios.Lamentamos los detalles en su habitación, para nada es el tipo de experiencias que deseamos para nuestros huéspedes, tenga la seguridad que estamos revisando todo para que no vuelva a suceder.Esperamos nos de la oportunidad de volver a ser sus anfitriones.A sus órdenes.

8/10 Good

Angel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dolores Flores - Dirección General. on 14 Mar 2024
Estimado Sr. Angel agradecemos el tiempo que nos brinda para darnos su reseña.Nos encanta saber que tuvo una muy buena experiencia al hospedarse con nosotros. Estaremos felices de seguir siendo sus anfitriones en una siguiente estancia.¡Gracias por hospedarse en Krystal Monterrey! A sus órdenes.

10/10 Excellent

Marisol

Stayed 1 night in Mar 2024
Response from Dolores Flores / Dirección General on 30 Mar 2024
Estimada Srita. Sandoval, agradecemos el tiempo que nos brinda para dejarnos su valiosa reseña.Nos encanta saber que tuvo una gran estancia, esperamos seguir siendo sus anfitriones en futuras estancias.¡Gracias por hospedarse en Krystal Monterrey!A sus órdenes.

10/10 Excellent

Gaddy

Stayed 1 night in Mar 2024
Response from Dolores Flores / Dirección General on 30 Mar 2024
Estimada Srita. Rosas, agradecemos el tiempo que nos brinda para dejarnos su valiosa reseña.Nos encanta saber que tuvo una gran estancia.Esperamos ser sus anfitriones en futuras visitas a la ciudad.¡Gracias por hospedarse en Krystal Monterrey!A sus órdenes.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice view
Stayed 7 nights in Feb 2024
Response from Dolores Flores / Dirección General on 22 Feb 2024
Estimado Sr. Rodriguez. agradecemos el tiempo que nos brinda para dejarnos su valiosa reseña.Nos encanta saber que tuvo una gran estancia y que la vista de esta, su casa, fue de su agrado.Agradecemos sus hermosas fotos y nos encantará tenerle pronto por acá.Estaremos felices de volver a ser sus anfitriones en una futura estancia, estamos a sus órdenes.

6/10 Okay

Carolina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Dolores Flores / Dirección General on 22 Feb 2024
Estimada Srita. Martinez, agradecemos el tiempo que nos brinda para dejarnos su reseña.Lamentamos no haber cumplido con brindarle una gran estancia, nos disculpamos por esto.Esperamos nos de nuevamente una oportunidad de enmendar cualquier situación.Esperamos verles pronto en esta su casa, Hotel Krystal Monterrey.A sus órdenes.

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly stuff near restaurants and safe place
Stayed 3 nights in Feb 2024
Response from Dolores Flores / Dirección General on 19 Feb 2024
Dear Mr. Mike, we appreciate the time you have given us to leave us your review.We are happy to know that he had a great experience with us, and that our location was to his liking.We hope you will give us the opportunity to be your hosts again on a next visit to The City of the Mountains, we look forward to seeing you at this home Hotel Krystal Monterrey.At your service.

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the area 😍
Stayed 2 nights in Feb 2024
Response from Dolores Flores / Dirección General on 12 Feb 2024
Dear Mr. Guadalupe, we appreciate the time you have given us to leave us your review.We are glad to know that he had a great experience.We hope you will give us the opportunity to be your hosts again on a next visit to The City of the Mountains, we look forward to seeing you at this home Hotel Krystal Monterrey.Sinceresly.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What I did not like was that there’s a fee for the parking lot and it was a Saturday and there was no spaces available due to an event. That is not fare for the guests that are staying there!!! Besides I did not like the parking lot it self it was too crowded and super small. Thank you
Stayed 3 nights in Feb 2024
Response from Dolores Flores / Dirección General on 12 Feb 2024
Dear Mr. Davila, we appreciate the time you have given us to leave us your valuable comments.We are happy to know based on the rating you gave us, you had a great stay, although we regret the misunderstanding with the valet parkin, as he is external and provides us with the service, he gives us a preferential rate for our guests of 70 pesos per night.We are sorry that you did not fully like it, we will work to improve this and make our guests feel comfortable using it.We offer you a sincere apology, hoping to continue being your hosts in future stays.Sinceresly.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Dolores Flores / Dirección General on 8 Feb 2024
Estimado Sr. Villa, agradecemos el tiempo que nos brinda para dejarnos su reseña.Nos alegra saber que tuvo una gran experiencia.Esperamos nos brinde la oportunidad de ser sus anfitriones nuevamente en una siguiente visita a La Ciudad de las Montañas, le esperamos en esta su casa Hotel Krystal Monterrey.A sus órdenes.

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at this hotel. It is often used for my "stay-cations" because its great price, great location, and good staff.
Stayed 2 nights in Feb 2024
Response from Dolores Flores / Dirección General on 6 Feb 2024
Dear Mr. Brett, we appreciate you taking the time to leave us your valuable comments.We love knowing that you like our facilities and that you have visited us before, we will be happy to continue being your hosts on future visits to the city.We look forward to seeing you soon!Sinceresly.

8/10 Good

Sixto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Dolores Flores / Dirección General on 6 Feb 2024
Estimado Sr Montesinos, agradecemos el tiempo que nos regala para brindarnos sus valiosos comentarios.Nos alegra saber que tuvo una buena estancia, no dude visitarnos siempre que lo desee, estaremos felices de verlo pronto en esta su casa Hotel Krystal Monterrey.A sus órdenes.

10/10 Excellent

Enoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and service
Nice and clean
Stayed 2 nights in Jan 2024
Response from Dolores Flores / Dirección General on 3 Feb 2024
Dear Mr. Ramos, on behalf of the Hotel Krystal staff, we thank you for your comments.We are glad to know that you had a great stay, do not hesitate to stay with us again whenever you want.We will be happy to see you soon.Sinceresly.

4/10 Poor

Dean

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The location is good and most of the staff is friendy. However, very disappointed and I do not often give reviews when conditions are not good. The tone was set with 10 minutes of standing at the front desk to check in while the staff did other things, I was the only customer there. The hotel policy is that YOU CANNOT BRING OR CONSUME ANY ALCOHOL BOUGHT FROM OUTSIDE OF THE HOTEL TO YOUR ROOM which I think is ridiculous, not even a bottle of wine. There are no glasses, cups (not even plastic), bottled water, coffee or anything of the sort in the room. I needed 2 pages printed and went to the front desk where again, I waited for 10 minutes while the staff server customers who arrived after me (I can understand this somewhat) and asked for 5 pesos for the copies…. I said to charge it to the room and they asked if I had a voucher and that I would need to add one….I said to go ahead just on principle and they said it was no problem and didn’t charge me. There are plenty of better hotels in the area like the Gamma Monterrey that are much better value for the money and a more pleasant stay.
Stayed 3 nights in Jan 2024
Response from Dolores Flores / Dirección General on 3 Feb 2024
Dear Mr. Hartwick, on behalf of Hotel Krystal Monterrey, we appreciate the time you have given us to give us your valuable comments, we are sorry to read the details you had during your stay, this is not the type of experience we want for our guests, so we would like to thank you. We sincerely apologize, we will address the attitude issues with our staff and make sure this does not happen again, as well as review your comments about bringing in outside beverages to see what solution we can offer.In short, we strive to ensure that our guests have a great experience, which is why we are sorry that we did not achieve this this time. We hope to have the opportunity to change this and give you a great stay. Let us know if this is possible and we will give you the same treatment on your next reservation. VIP that it deserves.Sinceresly

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service
The rooms are large, which is great. The laminate flooring was coming apart, the water was less than hot, and the climate control could not be changed to warm or cool the room as needed. Several light bulbs needed to be replaced, and the smog in the city is terrible, it made me sick.
Stayed 19 nights in Jan 2024
Response from Dolores Flores / Dirección General on 2 Feb 2024
Dear Mr. Loftus, we appreciate the time you give us to leave your valuable comments, which are very helpful.We regret the inconvenience during his stay regarding the ventilation of his room, we are working on it to prevent it from happening again, we offer a sincere apology.We hope he has recovered from the pollution of the city and we will be able to see him soon in his house, we will love to continue being his hosts.Sinceresly.

2/10 Terrible

Jose

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater was stuck on 30 degrees Celsius or 86f and they were not able to turn off the heater or turn on the ac it was unbearable had to leave and they would not refund the rest of the stay
Stayed 2 nights in Jan 2024
Response from Dolores Flores / Dirección General on 29 Jan 2024
Dear Mr. Garcia, we appreciate the time you give us to leave us your valuable comments, these help us to continue improving continuously.We are sorry for what happened during your stay, we sincerely apologize, as this is not the type of experience we want for our guests, we hope you give us the opportunity to remedy this and continue being your hosts, please let us know when you make a new reservation and we will be on the lookout to give you VIP treatment.Sinceresly.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. In the heart of the downtown/city center. Tons of bars, restaurants and shopping within walking distance. The hotel is very well kept and worth the cost. I would definitely stay there again and would recommend it to anyone.
Stayed 2 nights in Jan 2024
Response from Dolores Flores / Dirección General on 27 Jan 2024
Dear Mr. Kevin, we appreciate the time you give us to leave us your valuable comments and reviews, for us they are very important as they help us to continue improving.We love to know that your stay was very pleasant and that you liked our location.We appreciate his recommendation, do not hesitate to visit us whenever you want, we will be happy to see you soon in this your home Hotel Kyrstal Monterrey.

4/10 Poor

Oscar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I needs maintenance
Stayed 2 nights in Jan 2024
Response from Dolores Flores / Dirección General on 25 Jan 2024
Dear Mr. Oscar, we appreciate the time you give us to give us your comments, which are very helpful in detecting areas for improvement.We are sorry that your stay was not entirely favorable, we sincerely apologize for this.We are continually working on improving and maintaining our facilities, to continue providing all our guests with the best experience.We hope you will give us the opportunity to be your hosts again to improve your opinion of us.We will be happy to see you soon in this your home, Hotel Krystal MonterreySinceresly

4/10 Poor

Walter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but costumer service -5 my room más late after 3pm so i have to stay walking around and the staff where very rude and complaint out lot about costumers
Stayed 3 nights in Jan 2024
Response from Dolores Flores / Dirección General on 22 Jan 2024
Dear Mr. Walter, we appreciate the time you have given us to leave us your valuable comments.We sincerely apologize for the inconvenience in delivering his room, this is not the type of experience we want for our guests.We will review in detail what you tell us about our colleagues so that this does not happen again.We hope to be your host again on a future visit, we will be happy to see you soon.

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking accessibility to shopping stores and dining
Stayed 2 nights in Jan 2024
Response from Dolores Flores / Dirección General on 22 Jan 2024
Dear Horacio, we appreciate the time you give us to leave us your review and comments, they help us a lot to continue improving.We are glad to know that you had a great stay and our location was to your liking.We hope you will give us the opportunity to be your hosts again on a next visit to The City of the Mountains, we look forward to seeing you at this home Hotel Krystal Monterrey.Sinceresly.

10/10 Excellent

jesus

Stayed 2 nights in Jan 2024
Response from Dolores Flores / Dirección General on 9 Feb 2024
Estimado Sr. Amat, agradecemos el tiempo que nos brinda para dejarnos su reseña.Nos alegra saber que tuvo una gran experiencia.Esperamos nos brinde la oportunidad de ser sus anfitriones nuevamente en una siguiente visita a La Ciudad de las Montañas, le esperamos en esta su casa Hotel Krystal Monterrey.A sus órdenes.

4/10 Poor

ricardo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Dolores Flores / Dirección General on 20 Jan 2024
Estimado Sr Ricardo, agradecemos el tiempo que nos brinda para dejarnos su reseña.Lamentamos que no haya tenido una mala experiencia, nos esforzamos en que nuestros huéspedes se sientan en casa y nos apena que esta vez no haya sido de esta forma.Esperamos nos brinde la oportunidad de borrar esta mala estancia y poder brindarle el mejor servicio.Estaremos al pendiente de su siguiente reserva para atenderlo de la mejora manera.A sus órdenes.

10/10 Excellent

Patricia

Stayed 2 nights in Jan 2024
Response from Dolores Flores / Dirección General on 6 Feb 2024
Estimada Srita. Cantú, agradecemos el tiempo que nos brinda para dejarnos su reseña.Nos alegra saber que tuvo una gran estancia.Esperamos nos brinde la oportunidad de ser sus anfitriones nuevamente en una siguiente visita a La Ciudad de las Montañas, le esperamos en esta su casa Hotel Krystal Monterrey.A sus órdenes.

6/10 Okay

Diana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Dolores Flores / Dirección General on 16 Jan 2024
Estimada Diana, gracias por tomarse el tiempo de darnos su reseña, es muy importante para nosotros.Lamentamos que su estancia no fuera del todo favorable, estaremos al pendiente ante cualquier detalle; no dude en hacérnoslo saber.Esperamos poder ser sus anfitriones nuevamente en una siguiente visita a "La Ciudad de las Montañas".A sus órdenes.

8/10 Good

Iris

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dolores Flores / Dirección General on 9 Jan 2024
Apreciable Iris, gracias por tomarse el tiempo de darnos su reseña.Nos da gusto saber que tuvo una buena experiencia.No dude en visitarnos siempre que lo desee, estaremos felices de verle pronto en esta su casa Hotel Krystal Monterrey.A sus órdenes.

2/10 Terrible

Raul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Real bad cold night
The room was cold, not even the blanquets I requested made me warm all night, the ac heater was not working, this was my best hotel ever but with this experience not anymore.
Stayed 1 night in Dec 2023
Response from Dolores Flores / Dirección General on 9 Jan 2024
Dear Raul, we appreciate the time to give us your comments, which are very helpful to continue improving.We are sorry for the inconvenience with the heating, we are working on it so that our guests have a great experience, we offer you a sincere apology.So we would love to give us another opportunity to continue being your hosts and give you a great stay.Sinceresly

10/10 Excellent

thomas, washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel, safe location, in center of city area that is in an very walkable area, several food options near hotel.
Stayed 15 nights in Dec 2023
Response from Dolores Flores / Dirección General on 3 Jan 2024
Dear guest, thank you for taking the time to leave us your review.We love to know that you had a great stay, do not hesitate to visit us whenever you like, we will be happy to receive you in this your home Hotel Krystal Monterrey.

8/10 Good

Anabely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo,limpio,ubicación servicio
Stayed 1 night in Dec 2023
Response from Dolores Flores / Dirección General on 3 Jan 2024
Estimada Anabely, gracias por dedicarnos parte de su tiempo en dejarnos su reseña. Nos encanta saber que tuvo una gran estancia, no dude en visitarnos siempre que guste, estaremos felices de recibirle en esta su casa Hotel Krystal Monterrey.A sus órdenes.