1430 Centre Park, Park Boulevard, Warrington, England
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 108 out of 326 reviews" "
10 - Excellent
108
Rating 8 - Good. 103 out of 326 reviews" "
8 - Good
103
Rating 6 - Okay. 65 out of 326 reviews" "
6 - Okay
65
Rating 4 - Poor. 33 out of 326 reviews" "
4 - Poor
33
Rating 2 - Terrible. 17 out of 326 reviews" "
2 - Terrible
17
7.4/10
Cleanliness
8.4/10
Staff & service
7.2/10
Amenities
6.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
8/10 Good
Ann
Travelled with family
5 May 2024
Liked: Cleanliness, staff & service, amenities
Needs a bit of upgrading, ie.bathroom.new duvets, (stains) otherwise clean.
A convenient motel, well situated for visiting Liverpool and Manchester. A bar and restaurant which were adequate for our needs. Upon arrival we noted a broken bedside light which was hanging from its fitting; whilst still working it was potentially dangerous & was reported to reception- nothing was done to rectify it! The grouting and sealant around the bath was mouldy and the bathroom as a whole was somewhat dilapidated. The hydraulic hinge on the door was leaking oil which was running down the door itself.
On the whole the good selection on the breakfast menu was a saving grace and the waitresses were friendly.
I have photos to back up these comments.
The hotel was really good all the staff were very helpful and professional. It was in a lovely location within a 15 minute walk from the train station and Parr hall, (the venue we were visiting). The pub dinner adjacent was very good, again with excellent staff and service. I would highly recommend it to anyone visiting Warrington.
Paul
Stayed 1 night in Mar 2024
Response from Reception Team at The Waterside. on 11 Apr 2024
Good evening, Thank you so much for taking the time to leave us some feedback - it is appreciated!
I stayed here while i was on training. The bed was the most comfortable bed i have ever slept in.
Basic rooms, but had everything i needed
Vickie
Stayed 2 nights in Nov 2023
8/10 Good
Gary
24 Nov 2023
Liked: Cleanliness, staff & service
Gary
Stayed 1 night in Nov 2023
6/10 Okay
Brian
Travelled with partner
10 Nov 2023
Liked: Staff & service
Disliked: Amenities
The building and our room were both pretty basic, and had seen better days. A bit miserly with the coffee sachets and I hate having to open my suitcase on the floor. The shower (in a high-sided bath with no safety rails) was just a hand-held and the water pressure was a joke. We had to ask for a second towel … for a double room. At least it was a roof over our head.
Brian
Stayed 1 night in Nov 2023
6/10 Okay
Gerard
Travelled with family
6 Nov 2023
Disliked: Cleanliness, room comfort
Mediocre but does for a pinch.
The best thing about the stay was the food. The room itself was grimmy, had damp on the woodwork and the carpets were dirty.
Good location with close proximity to the town centre. The outside of the hotel looks very good, however the room was in need of refurbishment, particularly the bathroom that had old and tatty fittings and mold around the bath and on the shower curtain.
Ian
Stayed 1 night in Sep 2023
10/10 Excellent
alan
17 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Lovely hotel and staff
alan
Stayed 1 night in Sep 2023
Response from Reception Team on 18 Sept 2023
Good evening, Thank you for your feedback. We hope you come and stay with us again.
2/10 Terrible
kevin
17 Sept 2023
kevin
Stayed 1 night in Sep 2023
Response from Reception Team on 18 Sept 2023
Good evening, We are sorry to hear that you didn't enjoy your stay with us. Please get in touch with us directly so that we can discuss this further.Thanks
Good location and the adjacent pub offered a good selection of food and drink. Relaxing place.
The room has no A/C but does have a fan, which was sufficient.
It’s fairly basic but good value for money and the staff are pleasant.
Gerard
Stayed 2 nights in Sep 2023
Response from Reception Team on 18 Sept 2023
Good evening, We are glad to hear you enjoyed your stay with us. Unfortunately we don't currently have plans to put in A/C; but I will pass the comment on to management for their reflection.Thanks
Hotel was very run down and filthy.
Was very expensive as there was an event nearby.
Staff were very helpful and polite
Liam
Stayed 2 nights in Aug 2023
Response from Reception Team on 18 Sept 2023
Good evening, We are sorry to hear you didn't enjoy your stay with us - we are currently undergoing a refurbishment.Unfortunately our rates are set by head-office and with us being one of the closest hotels to the festival, we have no ability to distinguish between festival attendee's or just regular guests. This is something that I will feed back to them though. Thanks,
The condition of the room and cleaning-less are poor.
Leonard
Stayed 1 night in Aug 2023
Response from Caitlyn on 27 Aug 2023
Good Evening, I do apologise if the room was not up to standard we are currently undergoing a refurbishment and would love to welcome you back once complete.
Reception and checkin was friendly and helpful. Room was great and plenty of space. Handy to pub and plenty of parking. Totally recommend.
Jo-Ann
Stayed 1 night in Aug 2023
Response from Reception Team on 20 Aug 2023
Thank you for the feedback, we're glad you enjoyed your stay.
6/10 Okay
Marie Kelly
13 Aug 2023
Marie Kelly
Stayed 1 night in Aug 2023
2/10 Terrible
Marie Kelly
12 Aug 2023
In great need of upgrade I asked for low down too as I’m disabled got top floor. Rooms cleanliness terrible no bard to climb in bath to have a shower slipped going into bath
Marie Kelly
Stayed 3 nights in Aug 2023
8/10 Good
Verified traveller
6 Aug 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Adequate
On the whole Hotel was good.
Beds were comfortable. room was clean and tidy and cleaned daily.
Room had a few decor issues - minor scuffs here and there.
I think the biggest let down was the bathroom - large patches of mold all around the bath and shower making it not nice to look at or use very much.
On the whole the room and all of the communal areas looked a bit tired and in need of decorating and general tidying up
Verified traveller
Stayed 4 nights in Aug 2023
Response from Caitlyn on 27 Aug 2023
Good Evening, thank you for your response we are glad you enjoyed your stay with us, we are currently undergoing a refurbishment which should be complete early next year we hope to welcome you back soon.
The hotel room no4 was moldy in the bathroom , bathroom sink area all falling apart . Stains on the carpet , generally just wore down. The hotel looks very pretty and lovely from the outside but one of the worst I’ve stayed in for cleanliness .
Sarah
Stayed 2 nights in Jul 2023
Response from Caitlyn on 27 Aug 2023
Good evening, we are disappointed to hear you did not enjoy your stay we are currently undergoing a refurbishment and hope to welcome you back once complete.
6/10 Okay
Derek
Travelled with group
13 Jul 2023
Liked: Staff & service
Staff were pleasant... restaurant was nice but bathroom was in dire need of redecoration.
Derek
Stayed 1 night in Jul 2023
Response from Caitlyn on 27 Aug 2023
Good evening, thank you for your feedback we are glad to hear our staff and restaurant were up to standard, we are currently undergoing a refurbishment and hope to welcome you back once complete.
This hotel is tired, grubby, dilapidated and smelly. The bathroom (especially the shower curtain) was mouldy and needed a thorough clean. I had to buy an air freshener to make the room liveable. I booked for three nights and realised my mistake immediately. It is possible to get much less worse accommodation for the same price
Nicholas
Stayed 3 nights in Jul 2023
Response from Reception Team at The Waterside. on 6 Jul 2023
Good afternoon, We are sorry to hear the problems you experienced during your stay. Just out of curiosity, did you get a chance to speak to reception about this during the 3 nights you stayed?We will be in touch further to discuss a partial refund for your stay.
8/10 Good
Clare
Travelled with family
28 Jun 2023
Liked: Staff & service
Disliked: Room comfort
Stay in June 23
The room was a little tired with the bathroom needing some attention. The room has no thermostat and with 20°c at night it was very uncomfortable. The breakfast was ok but would be better with a hot buffet then my kids could have picked what they wanted. The receptionist was pleasant and helpful and it was easy to find with good parking.
Clare
Stayed 2 nights in Jun 2023
Response from . on 28 Jun 2023
Thank you for your feedback - I will pass this on to the restaurant team.
6/10 Okay
Heather
26 Jun 2023
Disliked: Property conditions & facilities
Tired and neglected
Rooms in need of attention, carpets frayed, lack of sockets, mould round the bath, panels on bath and sink damaged. Just generally dated and neglected.
Heather
Stayed 1 night in Jun 2023
Response from . on 28 Jun 2023
Thank you for your feedback, we are currently in the process of starting a refurbishment of the rooms.
Room was large (double) with the usual facilities - kettle with tea and coffee, tv, hairdryer etc. Very clean and the bed was really comfortable. Staff were lovely and the breakfast was really good. We’d book here again.
Attention needs to be given to the bathroom....
Taps that you struggle to turn on amd off, Mastic along the floor has 'rust' stains and needs to be replaced.
O/wise it's a standard motel room.
The reception people were friendly.
Hotel room wasn’t clean. Bathroom facilities were disgusting. Lady at the front desk wasn’t very customer friendly.
We couldn’t even get a shower in the morning due to the shower not working properly.
Not clean in the bathroom. Grouting is brown and so dirty it’s flaking away from the wall. Tap needs to hands to turn on to stop it from Turing round.
Shower curtain stained.
Not a clean room
Emma
Stayed 1 night in Apr 2023
6/10 Okay
Victoria
Travelled with family
24 Apr 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was tired, mould around the bathroom door frame. Unfortunately there was no shower gel
The hotel cleanliness was absolutely shocking. Both mine and my colleagues room had black mould in our bathrooms. I had long hairs stuck to the tiles by the previous occupier of the room.
It's a shame as the bar and restaurant were actually nice, presented well and the food was good but the state of the room just completely ruins the whole stay.
David
Stayed 2 nights in Apr 2023
Response from NA on 14 Apr 2023
Thank you for your kind feedback. We are due for a refurb soon.
6/10 Okay
Lai Ming
Travelled with family
7 Apr 2023
Liked: Staff & service
Lai Ming
Stayed 1 night in Apr 2023
Response from NA on 14 Apr 2023
Thank you for your kind feedback. We are due for a refurb soon.