4 Star Hotels in Cape West Coast, South Africa

"We booked what we thought was a high ceilinged private villa with a hot tub - but instead were told that it was a lower ground floor villa with an extra daily rate to pay for the hot tub - even though we’d paid a premium to specifically get this benefit. So we changed our booking to a room in the hotel with a stunning view across the lagoon - which is what we wanted in the first place. The hotel then kindly included breakfast in our hotel room rate, as this did not have a self catering facility. "

"Our travel companion had a medical emergency and I had to cancel. Unfortunately the rate was non refundable. So we didn’t get to stay there. They should implement more flexible rates. "