Exemplary guest service is the defining feature of every 5-star hotel in Amazonia. From the minute you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. In addition, hotels must feature top-rate conveniences to obtain a 5-star rating. These can include luxury toiletries, on-site spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.