In Cobija, a hotel needs to offer a certain number of upscale conveniences to be rated 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer additional touches such as welcome gifts.