5 Star Hotels in Gold Coast, Queensland

"Staff remembered me and my drink, I was stoked! "

"Stay was great!!"

"I initially was booked for 4 days, but I added a day. The concierge staff was very friendly and cordial. They supplied with extra towels, soaps/shampoos, and laundry detergent. The view was well worth staying a the Meriton. I had issues with the room safe, but they eventually fixed it. Great location and the mini kitchen and fridge were nice. Also enjoyed the outdoor pool and hot tub as well as the indoor pool."

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"The room was very clean, staff were very helpful and the bed was comfortable. I did not have time to use the pool but it looked very inviting. It was great there was a laundry for me to use."

"The rooms were a good size , would have loved queen beds instead of double beds. It was a good hotel for the price but could do with a refresh."

"Pillows not very comfortable"

"The room was clean, but the bathroom was small and inconvenient. The water from the shower was overflowing onto the toilet floor. Parking was inconvenient. We had to take 2 different lifts to go from car park to reception. It was challenging to find the parking as well since there was no designated spot for hotel guests. We also had to validate our parking ticket everyday even though they said they had recording our plate number in the system, except for the last day. The staffs at the reception was not helpful and provides different information each time we asked. The staff also didn’t want to listen to our question / concern properly. This was the worst customer service experience that I ever had from the hotel staffs."

"You treated my daughter well on her birthday. Thanks so much"