Impeccable guest service is at the heart of every 5-star hotel in Juan José Castelli. From the moment you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing a turn-down service. What's more, hotels have to feature upscale amenities to be eligible for a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.