In Kimam, a hotel must provide a specific number of upscale features to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches like a welcome gift.