Exemplary guest service is the hallmark of every 5-star hotel in Kwale. From the second you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room beauty treatments. In addition, hotels must feature top-rate conveniences to meet the standard for a 5-star rating. These can include luxury bathrooms, an on-site spa, pools, gastronomic restaurants and knowledgeable concierge.