In Mata, a hotel is required to offer a certain amount of upscale features to be rated 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-centric standard of service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may even offer extra touches like a welcome gift.