In Melo, a hotel needs to provide a certain number of upscale amenities to earn a 5-star rating. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their superior standard of service. You can look forward to things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches like a welcome gift.