In Orai, a hotel needs to provide a specific number of high-end conveniences to earn a 5-star rating. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer thoughtful touches such as welcome gifts.