5 Star Hotels in Western Iceland, Iceland

"The staff was amazing, the lobby beautiful, the room well appointed. The spa hot tub was dangerous: There is a pool ladder that was falling apart (the top step was loose, the rails when I grabbed them came up out of the stone they were mounted in!). The first step of stone was almost knee height above ground, difficult to get on to. It was also polished stone which made getting out with wet feet extremely dangerous. I am clueless as to what architect would have specified such a bad design and shocked that it hadn't been addressed as it is a lawsuit (or worse) waiting to happen. I did report this to the front desk, there should be real matte steps in and out."