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Reviews of Innkeeper Motel

2 out of 5
Innkeeper Motel
1111 6th Ave SE, Aberdeen, SD

Reviews

5.0
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 4 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 6 out of 14 reviews" "

5.4/10

Cleanliness

5.4/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service
Charge the fee from banks account and hidden charge from credit card double no refund after I found out that call them no answer the phone
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Average cheap motel. Old and cold. Wasn't looking for 5 star.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2018

2/10 Terrible

Ma’am, Not Aberdeen SD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed here because the whole city was booked and once we arrived it was horrible. Next time we will just stay in the cab of our pickup. We went to check in the the lobby looked like it was being renovated but it was not. It was just cluttered and dirty. We had to wait for the two employees that checked us in to come in from outside smoking. We are not smokers and the room was supposed to be non smoking as well. They could not find the key to our room but after looking for sometime the ended up giving us their personal key off their private key ring. I asked when in the morning could I return it. They said to leave it in the room or the mail box because they were closed the next day. (Which was a Saturday). But having the only key left I felt like the last renter or who ever was going to enter my room at any time. I did not feel safe at all. Once in the room it smelled heavy with Urine. They do not except pets so one could only wonder why that smell. It was so strong it burned my nose. The bath room had used pieces of soap in the shower and there was debris and cigarette butts on the carpet. Like the vacuum pushed them to the side walls but did not get picked up. We ended up going and buying sheets and blankets of our own at Walmart because the bed was so unsatisfactory. The next day at our new hotel I pulled those same blankets out to use on the bleachers and the stunk like the urine room we stayed in the night before. I would not wish this motel on my worse enemy.
Stayed 1 night in Nov 2018

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Worst place we’ve stayed at. No towel service had the ask for towels on all three days no iron in the room no cups for water. We ran out of toilet paper on the second day and the office was closed so I had to go buy some at the store at 5:30am. On the last day we were there they came in our room to empty the trash and drop off towels and they left our door open and unlocked. We thought someone has robbed us. Thankfully, no one was in the room and our luggage was still there. Never would stay at this dump again. Horrible management
Stayed 3 nights in Nov 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Friendly Staff Providing a Comfortable Room
The ownership/staff is very friendly and accommodating. The motel definitely has been around for a long time, but I like the real wood paneling; it is warm and cozy. I would have rated comfort even higher because the bed is very supportive, but the pillow is a typical hotel pillow, firm to the point of not being very comfortable. Aberdeen is what it is, an overgrown farm town, but it does contain Northern State University, which helps the atmosphere. Because I go for business, it does not matter very much for me. Again, for sportsmen, business travelers, or for those looking to economize a bit, the Innkeeper fills the bill.
Stayed 1 night in Oct 2018
Response from Adrienne on 3 Nov 2018
Hi Gary, Thank you for taking the time to share this wonderful review of the Inkeeper Motel! We're delighted you found your room to be comfortable, warm, and cozy. We are glad your bed was very comfortable as well. Next time you're in the area, we hope to welcome you back to the Innkeeper. Safe travels!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good for price
Not great shower stalls
Stayed 1 night in Oct 2018
Response from Adrienne on 3 Nov 2018
Thank you for sharing this good rating of the Innkeeper Motel. We're happy to hear you enjoyed your stay and felt we provided a good value. Thank you for the feedback on the showers - we are always looking to improve. Safe travels!

6/10 Okay

bernita

Disliked: Property conditions & facilities, room comfort
Didn’t expect much. Bed clean and hard.
Stayed 2 nights in Oct 2018
Response from Adrienne on 25 Oct 2018
Hi Bernita, Thank you for taking the time to write a review for us! We're glad you found your room to be clean, and if there is anything we could have done to provide an excellent experience, we'd love to know. Safe travels, and we hope to see you back at the Innkeeper Motel soon.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Adrienne on 30 Oct 2018
Thank you for taking the time to rate the Innkeeper Motel. If there is anything we could have done to make your stay better, we'd love to hear it. Safe travels!

8/10 Good

Colt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Adrienne on 25 Oct 2018
Hi Colt, Thank you for sharing this nice rating of the Innkeeper Motel! We're happy you enjoyed your stay, and we hope to see you again soon.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was filthy waited 45 minutes to check in nobody on the premises beds are sold as I am carpet is as old as I am Staind I think homeless people were better off would not recommend for anybody
Stayed 1 night in Oct 2018
Response from Adrienne on 11 Oct 2018
Hi Laura, Thank you for taking the time to share your feedback, and we apologize that your experience fell short of good. We're new owners of the Innkeeper Motel, and we're working hard to fix anything that is broken and replace things that are old, so we appreciate your comments. Safe travels, and we hope you'll choose us again once we've made some changes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel
Basic budget hotel, bed very comfortable, staff friendly.
Stayed 1 night in Sep 2018
Response from Adrienne on 23 Sept 2018
Hello, Thank you for taking the time to share your experience at the Innkeeper Motel! We're happy to hear you enjoyed your stay and that your bed was very comfortable. And we always love to hear compliments about our wonderful staff! We hope to see you again soon.

6/10 Okay

Verified traveller

Wasn’t expecting much
Sheets were clean but the rest was questionable
Stayed 1 night in Aug 2018
Response from Rick on 23 Aug 2018
We just came under new management and are making many new changes shortly. The property is very clean and quite spacious.