Lobby
Check availability

Reviews of Fairfield Inn & Suites Abilene

2.5 out of 5
Fairfield Inn & Suites Abilene
3902 Turner Plaza Drive, Abilene, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 345 out of 810 reviews" "
Rating 8 - Good. 264 out of 810 reviews" "
Rating 6 - Okay. 103 out of 810 reviews" "
Rating 4 - Poor. 60 out of 810 reviews" "
Rating 2 - Terrible. 38 out of 810 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

me

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood on the linens. The breakfast was only eggs. The room keys were constantly stopping working. The indoor heated pool was freezing and the ac was on full blast in the pool room even though staff knew the sensor for heating the water was out. No towels were available for the pool area and had to be checked out from the front desk and one of the towels we checked out was some sort of dish drying blanket. I was charged an additiònal incidentals fee without warning and still have not had it returned and staff was rude when ive called to ask about it.
Stayed 2 nights in Apr 2024
Response from Joleen K. on 1 May 2024
Dear Guest, Thank you for taking the time to share your experience. I checked with our staff and no one reported blood on the sheets. We take feedback like this very seriously. If we had known I would have been happy to compensate and investigate what happened. I am truly sorry you had this experience.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we had while we were staying there was that the room keys would stop working and we would have to go down to the front desk to have them reactivated.
Stayed 1 night in Apr 2024

10/10 Excellent

Rocky

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and will definitely stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room started to flood our clothes an new boots got wet around 2am or so tried to call front desk but the phones did not work so had to go to front desk an explain what was happening he finally moved us to a different room didn’t get any sleep Iam not happy hopefully you can refund me back my money if you don’t refund me the money then that will be the last time I stay I’ve always stayed at these hotels it was my husband and I 1st anniversary it it was ruined
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good smelling place!!
Stayed 1 night in Apr 2024
Response from Joleen K. on 1 May 2024
Dear Lori, Thank you so much for taking the time to review our hotel! We are so happy to hear you had a good experience and look forward to seeing you the next time you visit Abilene.

8/10 Good

Jorge

Stayed 1 night in Apr 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The beds were extremely comfortable! I like everything until I went to breakfast. Breakfast is s
Stayed 1 night in Apr 2024
Response from Joleen K. on 10 Apr 2024
Dear Anna, Thank you for sharing your experience with us.

8/10 Good

Mark

Liked: Cleanliness, staff & service
It’s an older property but clean. They did a hatchet job on wallpaper repairs. Maintenance staff lacks skill.
Stayed 1 night in Apr 2024
Response from Joleen K. on 10 Apr 2024
Dear Mark, Thank you for taking the time to share your thoughts.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
I just stayed over night
Stayed 1 night in Apr 2024
Response from Joleen K. on 10 Apr 2024
Dear Yvonne, Thank you for taking the time to rate us! We look forward to seeing you the next time you visit Abilene!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Many things around you: Target, Arby’s, Chipotle, etc. easy to find. staff was nice!
Stayed 1 night in Mar 2024
Response from Joleen K. on 10 Apr 2024
Dear Jade, Thank you for taking the time to share your experience with us. We look forward to seeing you the next time you visit Abilene!

10/10 Excellent

Rosie

Travelled with partner
Liked: Amenities
Clean convenient and courteous.
Stayed 2 nights in Mar 2024
Response from Joleen K. on 10 Apr 2024
Dear Rosie,Thank you for taking the time to review us! We appreciate you and look forward to seeing you the next time you visit Abilene!

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about!
Stayed 1 night in Mar 2024
Response from Joleen K. on 14 Mar 2024
Dear Edwin, Thank you for taking the time to rate your experience with us! We look forward to having you stay with us the next time you visit Abilene.

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
The sofa bed was not able to be used because the mattress was so thin, my daughter ended up sleeping on the sofa itself, which meant there were 3 of us in the king bed. Nobody had a good night’s sleep. The breakfast was disappointing compared to other Fairfield Inn properties I’ve stayed at.
Stayed 1 night in Feb 2024
Response from Joleen K. on 1 Mar 2024
Dear Jacqueline, I am sorry to hear you had a bad experience with our sofa bed. This has been reported to appropriate team to replace. With regards to breakfast, if you can give us more information as to what was disappointing about our breakfast so we can improve.

10/10 Excellent

Vicki

Liked: Staff & service
The property is clean and accessible to places I need to go while I am in town. The only negative is that the elevator isn't working.
Stayed 1 night in Jan 2024
Response from Joleen K. on 14 Mar 2024
Dear Vicki,Thank you for taking the time to share your experience with us. Our elevator is really old but is in working order. I am really sorry it was down when you stayed with us. We do hope to see you again the next time you visit Abilene.

8/10 Good

jo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Weary traveler!
Great service , clean, quiet. The only complaint/ concern was a serious problem with the elevator. It had a serious“lurch” as it reached the 4th floor. I was warned at check in- but another gentleman on the elevator with me & I agreed that we were not prepared for that serious of a jump.
Stayed 1 night in Jan 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Bill

Travelled with family
Disliked: Amenities
No tv service. Staff was not helpful. Elevator was very sketchy. Not impressed.
Stayed 2 nights in Jan 2024

8/10 Good

Geraldine

Stayed 1 night in Jan 2024

10/10 Excellent

Richard, Pueblo

Travelled with partner
Liked: Amenities
Nice place to stay. We had a slight issue with the room, but it was addressed right away. It’s in a good location with great breakfast.
Stayed 4 nights in Dec 2023

10/10 Excellent

Karyn

Excellent
Stayed 2 nights in Dec 2023

8/10 Good

Klaas

Stayed 1 night in Dec 2023

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Corina

Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Kelli

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The indoor pool was freezing and it may have been a bad assumption on my part, but if you're going to advertise an indoor pool, be sure it is usable. The workout facilities were extremely lacking. The treadmill was out of order and there were no free weights, but a bench. And, the mattress on the pull out bed was filthy. Breakfast was good.
Stayed 1 night in Nov 2023

2/10 Terrible

john

Don’t go here!
Only 1 chair in room. $14.00 to park. Surly help. Never again.
Stayed 1 night in Nov 2023

10/10 Excellent

Esther

Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TX Trip
Clean & Comfortable!
Stayed 1 night in Nov 2023

2/10 Terrible

Jesus

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst Hotel in Abilene Tx!!! DO NOT STAY THERE!!!!
The cleanliness of the rooms where ok, but the restroom floors are breaking apart, the beds must be old because when you would move you can hear the beds squeaking. we also got stuck in the elevator for 30 minutes and kept calling the emergency number and no one would answer the phone so I had to call 911 for the firefighters to show up and lets us out. The receptionist did not care at all that we were stuck on the elevator for that long and just kept saying that her manager was not there to do something about it, so ridiculous.
Stayed 1 night in Nov 2023

10/10 Excellent

Ruth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a new staff member and she had a long line waiting to check in i was getting inpatient but the staff member was calm and helped everyone check in ...
Stayed 1 night in Nov 2023

4/10 Poor

robert

Liked: Staff & service
Fairfield Abilene Texas
We ended up not staying at this facility due to issues with the rooms offered. This hotel is older and is in need of repairs. The first room offered had tiles on the bathroom floor that were not secured and some were cracked. The phone in the room did not work. The front desk said a lot of phones were out in the hotel. The front desk tried to make it right by giving us another room but that room had water damage and had flaking paint on the celling wit paint falling to the floor. The floors in that room were warped and there was a horrible sheet-rock patch on the bathroom wall. The main reason we chose this hotel was because of the indoor swimming pool. We had planned on getting some exercise. Unfortunately for us the pool was out of order due to a broken heater. The desk said it was out for a while. I travel a lot for business and stay at the Fairfield chain a lot. This hotel was the worst I have ever seen. While the desk attendant stated this is an older hotel and room restoration was in progress, they seemed to think this was an ok reason for the rooms to be in this kind of shape.
Chipping paint from celling damage. Paint chips
Celling damage
Celling damage
Ripped lamp shade
Stayed 1 night in Oct 2023

4/10 Poor

Bambie, Abilene

Liked: Staff & service
Disliked: Property conditions & facilities
The indoor pool was super cold.
Stayed 1 night in Sep 2023

4/10 Poor

Tamera

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Very , clean everything was was open including pool and fitness center.
Stayed 3 nights in Oct 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
It looked like someone got their hair cut in the shower. Dirt, grime, and hair all in the bottom of the shower….disgusting!!! I have never seen a hotel room that nasty. Because I booked with Expedia and not directly with the hotel the manager was not willing to do anything to rectify the situation. They did apologize for the dirty room as I checked out.
Stayed 1 night in Oct 2023

8/10 Good

Bobby

Stayed 1 night in Oct 2023

6/10 Okay

Tammy, Walker

Travelled with family, Travelled with partner
The room was very hot and the ac did not cool The tv was very small maybe a 19 inch The breakfast was very limited
Stayed 1 night in Sep 2023

10/10 Excellent

Gary, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chexk in was a breeze. Super friendly and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice professional check in and out. Clean breakfast area. Overall property could use some touch up maintenance.
Stayed 1 night in Sep 2023

10/10 Excellent

Tommy, Killeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smooth great location, plenty to see and do in the immediate area.
Stayed 1 night in Sep 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel in Abilene area. They care for you and the staff is very friendly and helpful!
Stayed 1 night in Sep 2023

8/10 Good

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Sep 2023

4/10 Poor

Perry

Liked: Cleanliness
Disliked: Staff & service
They allowed me to check in and didn’t tell me the TV was out. I missed the Dallas Cowboy game. If they would have told me upfront I would have changed hotels. I felt This was very deceiving.
Stayed 1 night in Sep 2023

4/10 Poor

Karen

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night's sleep
Enjoyed a quiet night's sleep while traveling. May go swimming in the pool, unheated, but very refreshing!
Stayed 1 night in Sep 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, room was clean, breakfast had lots of options
Stayed 1 night in Sep 2023