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Reviews of Hampton Inn Abilene

2.5 out of 5
Hampton Inn Abilene
3917 Ridgemont Dr, Abilene, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 385 out of 753 reviews" "
Rating 8 - Good. 234 out of 753 reviews" "
Rating 6 - Okay. 73 out of 753 reviews" "
Rating 4 - Poor. 29 out of 753 reviews" "
Rating 2 - Terrible. 32 out of 753 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Levi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Mice
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Laura, Aurora

Liked: Staff & service
Breakfast was just ok. Easy on and off the highway. Fine for a quick overnight.
Stayed 1 night in Mar 2024

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service
The front desk were professional and friendly. Also helpful regarding billing for early check out due to a personal medical issue.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine!
Stayed 1 night in Mar 2024

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a little uncomfortable but overall stay was great!!
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Amenities
It was convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kristen

Travelled with family and small children
It was just okay. It was a very small hotel. The bathrooms in the room are so small. We got a room by the road and the cars were SO noisy. The breakfast area was small and out of everything by the time we got there. The construction made it a little inconvenient to get in & out of the pool. The front desk lady was not very nice on our last day and we felt very rushed by the maids the day of check out. Overall just okay& outdated. Wouldnt stay here again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Catherine

Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

6/10 Okay

Marjorie

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was maintenance work being done. Wish we had known the condition of the property before booking. We paid too much for the room considering the condition. The breakfast was terrible.
Stayed 1 night in Jan 2024

2/10 Terrible

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Stayed 1 night in Dec 2023

6/10 Okay

Jeff

Liked: Cleanliness
Squeakers
Stayed 2 nights in Dec 2023

4/10 Poor

Heidi

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the location. The staff when we checked in. I did not like the old small tv that you had to get out of bed to change the channel. The old spring mattress, the toilet quit running water in the night and I had to fill a trash can with water to fill the tank to flush. There was a stange pungent smell (not coming from the toilet) that would occassionally fill the room. If I had paid $25 for the room, I would have been dissappointed. The sad part was it was my husbands retirement from the military. I wanted a decent hotel for his last night in Abilene. By the way, the reason i did not call the front desk was that it was late and I didnt want to have to bother him to swtch rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast could be improved. Staff is great
Stayed 1 night in Nov 2023

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Carie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy, comfortable bed
Stayed 1 night in Nov 2023

10/10 Excellent

Rick

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Joleen K. on 28 Oct 2023
Dear Rick,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

8/10 Good

Martin

Stayed 1 night in Oct 2023
Response from Joleen K. on 28 Oct 2023
Dear Martin, Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

4/10 Poor

Rhonda

Travelled with family
Disliked: Amenities
Hotel did not appear as photos listed. Not a newer hotel. Room had an unpleasant odor.
Stayed 1 night in Oct 2023
Response from Joleen K. on 28 Oct 2023
Dear Rhonda, I am sorry to see your stay with us was not as it should have been. I will share this feedback with our housekeeping team. I appreciate you taking the time to share this with us.

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Joleen K. on 28 Oct 2023
Dear Jenna,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

10/10 Excellent

Artemio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent to outstanding!!
Every question I answered was true in heart, I was so pleased I pray that the same kind people are working there. I believe these people deserve a raise. I will continue to go to this hotel as they were helpful with every little or big issue we had . From microwaveing hot water to billing they were excellent to outstanding!!!! The cook for the breakfast was great!! I have NEVER been so pleased. God bless you all !!
Stayed 1 night in Sep 2023
Response from Joleen K. on 28 Oct 2023
Dear Artemio, WOW what outstanding feedback. Thank you for taking the time to share your experience with us!! My apologies for the late response. I will share this feedback with our staff to celebrate. We look forward to seeing you the next time you visit Abilene.

10/10 Excellent

Loretta, Colleyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, room was quiet, complimentary breakfast was quite good, staff was pleasant.
Stayed 2 nights in Sep 2023
Response from Joleen K. on 28 Oct 2023
Dear Loretta,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

10/10 Excellent

Amanda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, clean, good customer service
Stayed 1 night in Sep 2023
Response from Joleen K. on 28 Oct 2023
Dear Amanda,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

4/10 Poor

Art

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Check in was bad experience. I realize that we live in times of poor service in all areas and the challenges presented on hiring good help. Yet it doesn't take much effort to ask yourself if this was me checking in, etc. How would I want to be treated and do so accordingly for that customer. Too many employees this day are just looking for a pay check with no effort invested in earning that pay. Probably won't stay at this location again.
Stayed 1 night in Aug 2023

10/10 Excellent

Coby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I ended up having an extra guest and they were able to find another room that worked great. Definitely would consider staying here again.
Stayed 2 nights in Aug 2023

8/10 Good

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place overall but the rooms are a little dated. Great staff and location. Lots of restaurants and shopping around.
Stayed 1 night in Aug 2023
Response from Joleen K. on 24 Aug 2023
Dear Masoud, Thank you for taking the time to send in your review. We appreciate you so much! We look forward to seeing you the next time you visit Abilene.

8/10 Good

Clayton

Liked: Cleanliness, property conditions & facilities
Even though it is old, the room was nice, the A/C was noisy at first then settled to a nice hum. There was no shampoo in the shower dispenser. Service was good. Breakfast was good was well!
Stayed 1 night in Aug 2023
Response from Joleen k. on 19 Aug 2023
On behalf of The Hampton Inn of Abilene, I would like to thank you for taking time out to complete our survey. I am very sorry for the lack of shampoo. I will address this with our housekeeping team.I do thank you for being willing to bring this to our attention. It is our guests, like you, that help our operation by indicating areas for improvement. This is not always an easy task and we appreciate you for doing it. We would like the opportunity to make a new impression on you in the future and hope you will give us another chance.

4/10 Poor

Cristina

Travelled with group
Disappointed
I was given a different room than requested. I was told an Incident occurred which I believe my room was given to the traveling baseball players. My friend and I had to share a bed that was uncomfortable. Sofa bed was also uncomfortable. The shower water was too hot and when adjusted it was too cold. The drain in the shower would fall down and not allow the water to clear out of the tub until the we finished showering. The omelet breakfast days was not good. The potatoes were undercooked. The bacon & biscuit breakfast day was really good. Waffles were good too. Although the regular batter was chunky while the chocolate batter was watery. The pool …well there was a chunk of hair floating in the pool. Unsure the last time it was as cleaned. one outlet in bedroom was not working. (Outlet next to bed)
Stayed 2 nights in Jul 2023
Response from Joleen Kachurak on 3 Aug 2023
Dear Cristina, Thank you for bringing this to our attention. With regards to your room, we had to change it due to a maintenance issue that could not wait. I will most certainly look into our breakfast department to see what happened. We make the waffle batter fresh daily. I am truly sorry that your experience was not as it should have been. Thank you for your time and feedback

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Customer service needs improvement
Front desk clerk was rude. Room needs dusted.
Stayed 1 night in Jul 2023
Response from Joleen Kachurak on 3 Aug 2023
Dear guest, In order to help us look into this issue, we would need more information. If you can please contact hotel and I would be happy to speak with you.

6/10 Okay

Melisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ok stay
Stayed 1 night in Jul 2023
Response from Joleen k. on 19 Aug 2023
Dear Melisa, Thank you for taking the time to rate your stay with us. We do strive to impress our guests with our first-rate service. It is clear this was not the level of service that you received and for that, I am truly sorry.

2/10 Terrible

Lisa

Stayed 1 night in Jun 2023
Response from Joleen k. on 19 Aug 2023
Dear Lisa,On behalf of The Hampton Inn of Abilene, I would like to thank you for taking time out to complete our survey. I wanted to personally apologize that your stay was not what you have come to expect from a Hampton Inn. Please feel free to contact me regarding any issues you encountered while staying with us.

2/10 Terrible

Shurine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced service is horrible workers are rude and rooms too small and very out dated walls are so thin you can hear your neighbors especially the ones above you indoor pool is small and and cold and hot tub was tiled over. Worker actually said they are low on inventory and only aloud to check in so many guests a day
Stayed 1 night in Jun 2023
Response from Joleen K. on 28 Jun 2023
Dear Shurine, I am truly sorry to hear that your stay with us was not as it should have been. We did make the decision to cover our spa after COVID. Regarding temperature of pool, I will definitely look into that. I will speak with front desk staff about the inventory comment as this is not how we operate. Again please except my sincere apologies.

10/10 Excellent

Marellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joleen k. on 28 Jun 2023
Dear Marellen, Thank you very much for your high rating! We love taking care of our guest and look forward to having you stay with us the next time you visit Abilene.

8/10 Good

Carolyn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hampton Review
The cleanliness was good. The toilet began to leak water which required a little clean up.
Stayed 1 night in Jun 2023
Response from Hampton Inn Abilene on 5 Jun 2023
Thank you for staying with us and providing your feedback. We are happy to see that we provided great cleanliness but we would like to apologize for the issue regarding your commode. We have passed this information to our maintenance team to address promptly. Thank you again and we hope you will choose to stay with us in the future!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hampton Inn Abilene on 5 Jun 2023
Thank you for staying with us and providing your review! We are glad you enjoyed your stay and we hope to see you again in the future!

8/10 Good

kenneth

Stayed 1 night in May 2023
Response from Joleen K. on 28 Jun 2023
Dear Kenneth, Thank you for taking the time to rate your stay with us. We look forward to having you stay with us the next time you visit Abilene.

2/10 Terrible

eliana

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Swimming pool had poop in it
Stayed 2 nights in Mar 2023

10/10 Excellent

Kay

Stayed 1 night in Mar 2023

10/10 Excellent

Doni-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Aubrey was very informative and helpful!
Stayed 2 nights in Mar 2023
Response from Hampton Inn Abilene on 25 Mar 2023
Thank you for staying with us and providing your feedback. We are so glad to hear you enjoyed your stay and that our staff was able to assist you! Thank you again and we hope to see you again on your next visit to the area.

4/10 Poor

Michael

Stayed 1 night in Mar 2023
Response from Hampton Inn Abilene on 25 Mar 2023
Thank you for staying with us. We would like to apologize that your stay did not meet expectations, and we would love to hear how we can make improvements. We do hope you will give us another chance in the future.

10/10 Excellent

Sheila, Belton

Stayed 1 night in Mar 2023

2/10 Terrible

Jane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The walls are paper thin and there was a screaming kid next door that kept it up all night and morning. I could hear every word the mom said
Stayed 1 night in Mar 2023
Response from Hampton Inn Abilene on 25 Mar 2023
Thank you for staying with us and providing your feedback. We are so sorry to hear of noise disturbances during your stay, we understand how this can impact your experience. We do hope you will give us another chance in the future.

6/10 Okay

Santos

Travelled with family
Liked: Cleanliness, staff & service
Check in time is 3 pm. We check in at 3:40 pm room still not ready. Waited 20 to 30 minutes to check into room.
Stayed 1 night in Mar 2023
Response from Hampton Inn Abilene on 14 Mar 2023
Thank you for staying with us and providing your feedback. We are so sorry that your room was not ready upon arrival. Our team works hard to ensure the rooms are ready and clean for our guests and on occasion it may take a little longer than usual to complete all of the rooms. We apologize again for the wait and we hope you will give us another chance in the future.