Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers

Reviews of Premier Inn Abu Dhabi Airport (Business Park)

3 out of 5
Premier Inn Abu Dhabi Airport (Business Park)
Abu Dhabi International Airport, Opposite Terminals 1 & 3, Abu Dhabi

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

khaled

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s practical and convenient for short stays.
Stayed 1 night in Apr 2024
Response from Samuel Habib on 30 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi Airport Bussines Park.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

4/10 Poor

MOHAMMAD, Amman

Disliked: Cleanliness
The hotel is very old and there are no activities in it. The room furniture is old, and there are no services near the hotel
Stayed 1 night in Apr 2024

6/10 Okay

Mohammad

Liked: Staff & service, property conditions & facilities
The transport are not good they charge 20 extra and there’s no any other transportation available the rest it’s just okay
Stayed 1 night in Apr 2024
Response from Samuel Habib on 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We're glad you had a positive experience with us, and we aim to make it even better next time for a full 5-star rating.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel Habib.Reception team leader

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel as being near the airport, a free shuttle, having a restaurant and an outdoor pool. Having left a cruise ship we knew we would get there by 10 am so wanted the pool before getting our room at 2. The very kind receptionist let us have our room early so we were in at 11 and around the pool soon after. Although an outdoor pool (on the roof) it was covered by an enormous canopy which made it a bit stifling, although there is also a sunbathing area a few steps away. We shared an ok pizza for dinner at a reasonable £11. I don’t think there is anywhere to go locally as it is so near the airport, although you do not hear the planes at all. Lots of coffee, tea and milk in the room. The shuttle the next day was every half an hour and gets BUSY!!! It isn’t a particularly large bus and gets full very quickly. Get downstairs 1/4 hour before the time you want one. The price the hotel wanted for a room was exactly double what we paid with Expedia, so we got a bargain. Thank you.
Stayed 1 night in Apr 2024

8/10 Good

Zulfikar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Room was clean
Stayed 1 night in Apr 2024
Response from Samuel Habib on 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

10/10 Excellent

Daria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We managed to get an early check in. It was very convenient as we arrived to hotel at 9 am. Area is very close to the airport and calm. Managed to get rest before a night flight
Stayed 1 night in Apr 2024
Response from Samuel Habib on 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

2/10 Terrible

Rory

Disliked: Staff & service, property conditions & facilities
Lousy service staff not friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Melina

Business traveller
Renuka was lovely
Stayed 1 night in Apr 2024
Response from Samuel Habib on 28 Apr 2024
Dear Valued Guest,Thank you for your excellent feedback and we are glad to hear that you enjoyed your stay with us.Your appreciation of our hospitable staff, as well as the overall service is very encouraging and will be shared with the team in particular to Renuka.Once more, thanks for sharing your thoughts and I hope we get to welcome you back soon.Best regards,Samuel Habib.Reception team.

6/10 Okay

Hidayate

Stayed 2 nights in Apr 2024
Response from Samuel Habib on 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We're glad you had a positive experience with us, and we aim to make it even better next time for a full 5-star rating.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel Habib.Reception team leader

10/10 Excellent

Jithin

I was having a 19hrs of layover on AbuDhabi and the hotel is very near to the airport also they provide free cab to and from airport. Excellent hotel with wonderful employees and the breakfast menu was just wowwwww😍 Thank you Premier Inn…
Stayed 1 night in Apr 2024
Response from Samuel Habib on 15 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We are glad that you have chosen to stay with us and loved our hotel location and ambiance. Our amazing rooms offer a variety of setups to accommodate different guests' requirements. We are looking forward to welcoming you again at Premier Inn in the near future.Kind regardsSamuel HabibReception team leader

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little confusion over our room having an extra bed meant we had to change rooms - but swiftly dealt with without any drama - facilities around hotel limited but done the job
Stayed 1 night in Apr 2024
Response from Samuel Habib on 15 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

10/10 Excellent

Khady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have a body lotion thinking they will have it at the hotel, maybe adding that and hair shampoo will be nice .
Stayed 1 night in Apr 2024
Response from Samuel Habib on 15 Apr 2024
Dear Valued Guest, Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport. As a Midscale hotel we provide clean and comfortable rooms with the amenities that most of our guests require. Whilst our rooms include hand, hair and body wash we do not provide the extensive array of toiletries prevalent in the luxury sector as many guests choose to stay with us for the quality of our accommodation at a competitive price. However, should you need any branded or preferred products, or simply need to replace a forgotten toothbrush, these can be purchased from the onsite supermarket or certain items can be requested from reception. Once again, thank you for your feedback and we look forward to welcoming you back again soon.Kind regardsSamuel HabibReception team leader

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Samuel Habib on 15 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We're glad you had a positive experience with us, and we aim to make it even better next time for a full 5-star rating.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel Habib.Reception team leader

4/10 Poor

Mohammed

Liked: Cleanliness
Disliked: Staff & service
It's good to stay in if you have a trip.
Stayed 1 night in Apr 2024
Response from Samuel Habib on 9 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

8/10 Good

Pallavi

Travelled with family and small children
Liked: Cleanliness, staff & service
Average property, provides basic toiletries like shower gel and shampoo only. Has free hourly shuttle. Poor WiFi, almost useless.
Stayed 1 night in Apr 2024
Response from Samuel Habib on 6 Apr 2024
Dear Valued Guest, Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport. As a Midscale hotel, we provide clean and comfortable rooms with the amenities that most of our guests require. Whilst our rooms include hand, hair, and body wash we do not provide the extensive array of toiletries prevalent in the luxury sector as many guests choose to stay with us for the quality of our accommodation at a competitive price. However, should you need any branded or preferred products, or simply need to replace a forgotten toothbrush, these can be purchased from the onsite supermarket or certain items can be requested from reception. Once again, thank you for your feedback and we look forward to welcoming you back again soon.Kind regardsSamuel HabibReception team leader

8/10 Good

Jane, Fakenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you would expect of a Premier Inn, which was fine for an overnight stay between flights. But the location description is out of date. It was "opposite Terminals 1 and 3" of the old airport; but it is now a 15 minute ride, by shuttle or taxi, from the new Airport. Still convenient, but absolutely not walking distance. And be aware that the free shuttle fills up very quickly in the morning.
Stayed 1 night in Mar 2024
Response from Samuel Habib on 6 Apr 2024
Dear Valued Guest,Thank you for your feedback. Since we have been attached to Abu Dhabi International Airport for the last 10 years, and with the recent opening of the wonderful new terminal in November 2023, it's been a bit of a learning curve on how we make the journey from the airport to the hotel as easy as possible. Now we have a better understanding of the use of the complimentary shuttle e have already increased the shuttle frequency to be comfortable for our guests. We are also looking at ways to make it easier for guests to understand our location close to the airport, including reviewing the hotel's name. In global airport hotel comparisons, we are still very close, unfortunately just not as close as we used to be. We are sorry that the experience didn’t meet your expectations. Please bear with us until we can fine-tune the service offered. We look forward to seeing you again soon!Best Regards.Samuel Habib.Reception team leader.

10/10 Excellent

MARK PAUL, FPO AE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight layover. It even has gym and pool. Shuttle to airport is complimentary.
Stayed 1 night in Mar 2024
Response from Samuel Habib on 29 Mar 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We are glad that you have chosen to stay with us and loved our hotel location and ambiance. Our amazing rooms offer a variety of setups to accommodate different guests' requirements. We are looking forward to welcoming you again at Premier Inn shortly.Kind regardsSamuel HabibReception team leader

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from Sayed on 25 Mar 2024
"Dear Raymond,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

6/10 Okay

Michael

Not worth the money for a short layover, takes too long to clear security and transfer. No hot water.
Stayed 1 night in Mar 2024
Response from Sayed on 31 Mar 2024
"Dear Michael ,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport. We do regret to hear that on your last visit, but rest assured this is not the level of service that we want our guests to experience.We are relaying your feedback to the relevant department to be reviewed and improved.Once again, please accept our sincerest apologies for the inconvenience. We hope to have the opportunity to regain your trust and provide you with a more enjoyable and comfortable stay in the future. Kind regardsMohamed Elsayed Reception team leader"

2/10 Terrible

Yume, Setagayaku

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived hotel the day we booked, but it’s closed for renovations. Even though We’ve booked over 2 weeks ago, they didn’t contact us. In the midnight, we needed to find another hotel. And worst of all, they haven’t refund them yet!! I hope getting money back as soon as possible.
Stayed 1 night in Mar 2024
Response from Karolin Hany on 21 Mar 2024
Dear Yume,Thank you for taking the time to share your review about Premier Inn Abu Dhabi International Airport.Kindly be informed that according to the booking details and our records, the booking was made in the month of December, and it was used by the booker in the month of March.Our hotel was never closed for renovations during this month.Appreciate if you can contact me for further details in order to be able to assist you.RegardsKarolin HanyOperations ManagerPremier Inn Abu Dhabi International Airport

4/10 Poor

Arif, East Amherst

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Transportation from Abu Dhabi Airport to Hotel was non existent almost at around 10 pm local. Room was smelly. AC almost non-funtional. It was basically a unclean bed to sleep and wake up early am and go back to airport type facility. Not worth the cost. Try alternatives plz.
Stayed 1 night in Jan 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest, Thank you for your review regarding your recent stay with us and for highlighting the issues you faced with your room cleanliness. As a midscale hotel, our rooms are a primary factor in our success and key to satisfying our guests and I am sorry we did not meet with your expectations on this occasion. Please be assured the issues you have raised will be investigated by our Housekeeping Manager and rectified immediately to prevent disappointment for future visitors and guests.Kind regardsSamuel Habib.Reception team leader

6/10 Okay

Sadia

Travelled with family, Travelled with family and small children
Disliked: Amenities
The hotel is not connected to the airport. It’s not walkable distance and even though super close, you would need to get taxi to get there
Stayed 1 night in Mar 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest,Thank you for your feedback. Since we have been attached to Abu Dhabi International Airport for the last 10 years, and with the recent opening of the wonderful new terminal in November 2023, it's been a bit of a learning curve on how we make the journey from the airport to the hotel as easy as possible. Now we have a better understanding of the use of the complimentary shuttle e have already increased the shuttle frequency to be comfortable for our guests. We are also looking at ways to make it easier for guests to understand our location close to the airport, including reviewing the hotel's name. In global airport hotel comparisons, we are still very close, unfortunately just not as close as we used to be. We are sorry that the experience didn’t meet your expectations. Please bear with us until we can fine-tune the service offered. We look forward to seeing you again soon!Best Regards.Samuel Habib.Reception team leader.

10/10 Excellent

Natia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest,Greetings from Premier Inn Abu Dhabi International Airport.Great to see such wonderful comments about the satisfaction you received with your recent stay at our hotel, which also gives us a boost to deliver great customer service and hospitality.Many thanks for your review. We would like to welcome you back again to Premier Inn Abu Dhabi International Airport.Best regards,Samuel HabibReception team

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest,Greetings from Premier Inn Abu Dhabi International Airport.Thank you very much for your lovely feedback. It has made our day, and we are delighted to have lived up to the Premier Inn's promise of making our guests feel at home & and providing them with all the comforts they need coupled with a fabulous location. We look forward to welcoming you back soon.Best Regards.Samuel Habib.Reception Team Leader.

10/10 Excellent

Hunor Chris, Begbroke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was gorgeous and the regular free shuttle service to/from the airport was greatly appreciated.
Stayed 1 night in Mar 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest,Greetings from Premier Inn Abu Dhabi International Airport.Great to see such wonderful comments about the satisfaction you received with your recent stay at our hotel, which also gives us a boost to deliver great customer service and hospitality.Many thanks for your review. We would like to welcome you back again to Premier Inn Abu Dhabi International Airport.Best regards,Samuel HabibReception team

10/10 Excellent

Amarpreet, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean hotel close to the airport
Stayed 1 night in Mar 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest,Greetings from Premier Inn Abu Dhabi International Airport.Great to see such wonderful comments about the satisfaction you received with your recent stay at our hotel, which also gives us a boost to deliver great customer service and hospitality.Many thanks for your review. We would like to welcome you back again to Premier Inn Abu Dhabi International Airport.Best regards,Samuel HabibReception team

10/10 Excellent

Gulshan

Stayed 1 night in Feb 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest,Greetings from Premier inn Abu Dhabi international airport.Thank you so much for the fantastic 5-star rating! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to serving you again in the future. If you have any further feedback or need assistance, please don't hesitate to reach out. Thanks again for choosing us.Samuel Habib.Reception Team.

8/10 Good

Ahmad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comfortable for a one night stay
Stayed 1 night in Feb 2024
Response from Sayed on 27 Feb 2024
"Dear Ahmad,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.We're glad you had a positive experience with us, and we aim to make it even better next time for a full 5-star rating.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

6/10 Okay

JHARAN

Stayed 2 nights in Feb 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest, Thank you for your rating from which I am sorry to learn you were disappointed with your recent visit. Guest feedback is extremely important to us in order to know what we do well and where we can make improvements. It would be great to hear from you again in the future or if you wish to discuss your experience further, please contact me directly at the hotel telephone or email.Kind regardsSamuel HabibReception team leader

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near airport.
Stayed 1 night in Feb 2024
Response from Samuel Habib on 23 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your experience with Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
No review
Stayed 1 night in Feb 2024
Response from Sayed on 24 Feb 2024
"Dear John,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samuel Habib on 23 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
With a ten hour lay over, I wasn't prepared to hang around the airport at 4am. I booked this airport hotel instead. A free bus picks you up for a short 15 min drive (the new airport hasnt any immediate hotels yet). The check in was fast and easy. The room is spacious, clean and very quiet. A sound sleep after a hot shower and back on the bus. I highly recommend the convenience and cleanlinessof this hotel.
Stayed 1 night in Feb 2024
Response from Sayed on 18 Feb 2024
"Dear Mark,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

10/10 Excellent

Manoj

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice staff
Stayed 1 night in Feb 2024
Response from Sayed on 18 Feb 2024
"Dear Manoj,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

10/10 Excellent

Jacqueline, pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, knowledgeable staff
Stayed 1 night in Feb 2024
Response from Sayed on 18 Feb 2024
"Dear Jacqueline,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

8/10 Good

Ulviya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and helpful with check-in and check-out. We stayed at this hotel for 2 days but 3 days apart. On the first day, the room was large, 1 double and 2 single bed that was enough for 2 adults and 2 kids. But when we came for the second time stay, we were given a smaller room, even though we booked the same type of room as the first time, there was only one bed. After informing the staff about it, they prepared one more bed, but still it was not enough for 2 adults and 2 kids. Other than this, everything was fine. Free shuttle to the airport and back, very good breakfast.
Stayed 1 night in Jan 2024
Response from Sayed on 24 Feb 2024
"Dear Ulviya,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport. We are pleased to see that you had an overall good stay with us and your comments for improvement will be treated with our utmost consideration to enhance guests's experience further. We are looking forward to welcoming you again at Premier Inn soon . Kind regardsMohamed Elsayed Reception team leader"

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are super comfy. Hotel is close to airport around 30 EAD in a taxi. Walls are pretty thin so you can hear people coming and going. Shower pressure is low and takes ages to get the hot water going. Staff at reception are pretty friendly and helpful. Would stay again.
Stayed 1 night in Feb 2024
Response from Samuel Habib on 11 Feb 2024
Dear Valued Guest,Greetings from Premier inn Abu Dhabi international airport.Thank you for sharing your feedback with us! We're delighted to hear that you found our beds to be super comfy and that our location close to the airport was convenient for you. We appreciate your mention of our friendly and helpful reception staff.please accept our apologies for any inconvenience caused during your stay in our hotel regarding your comments about the Hot Water We strive to ensure our patrons experience the best visits possible during their travel, and all your comments were shared with the concerned department and the hotel management for action and improvement; it is through your positive and constructive feedback that we can constantly strive to improve our products and facilities.Once again thank you for your valuable comments and looking forward to the opportunity to welcome you back again.Best regards,Samuel HabibReception Team Leader.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at this property
Stayed 1 night in Dec 2023
Response from Sayed on 8 Feb 2024
"Dear Michelle, Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Good shuttle service.
Stayed 1 night in Feb 2024
Response from Sayed on 8 Feb 2024
"Dear DAVID,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

10/10 Excellent

RAJNIKANT GORDHANBHAI

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The transport facility to and from airport as wells some popular site seeing places in Abu Dhabi was provided at no extra charge.
Stayed 2 nights in Jan 2024
Response from Samuel Habib on 3 Feb 2024
Dear Valued Guest,Thank you very much for your lovely feedback! It has made our day, and we are delighted to have lived up to the Premier Inn's promise of making our guests feel at home & and providing them with all the comforts they need coupled with a fabulous location. We look forward to welcoming you back soon.Best Regards.Samuel Habib.Reception Team Leader.

6/10 Okay

Mustafa Türker

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Shower was dirty, we had lots of baggages and nobody helped us, we just booked to easily transfer to hotel but than we learned it was just hourly shuttles.
Stayed 1 night in Jan 2024
Response from Samuel Habib on 11 Feb 2024
Dear Valued Guest, Greetings from Premier inn Abu Dhabi international airport.Thank you for your review regarding your recent stay with us and for highlighting the issues you faced with your room . As a midscale hotel, our rooms are a primary factor in our success and key to satisfying our guests and I am sorry we did not meet with your expectations on this occasion. Please be assured the issues you have raised will be investigated by our Housekeeping Manager and rectified immediately to prevent disappointment for future visitors and guests.Since we have been attached to Abu Dhabi International Airport for the last 10 years, and with the recent opening of the wonderful new terminal in November 2023, it's been a bit of a learning curve on how we make the journey from the airport to the hotel as easy as possible. Now we have a better understanding of the use of the complimentary shuttle, we are looking at ways to increase the frequencyKind regardsSamuel Habib.Reception team leader

10/10 Excellent

Ayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to airport and cheap considering quality
Stayed 1 night in Jan 2024
Response from Sayed on 3 Feb 2024
"Dear Ayla,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

2/10 Terrible

Abigail

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Samuel Habib on 11 Feb 2024
Dear Valued Guest, Thank you for your rating from which I am sorry to learn you were disappointed with your recent visit. Guest feedback is extremely important to us in order to know what we do well and where we can make improvements. It would be great to hear from you again in the future or if you wish to discuss your experience further, please contact me directly at the hotel telephone or email.Kind regardsSamuel HabibReception team leader

10/10 Excellent

Imad, LA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The frint desk staff were great and understanding which crucial for travelers
Stayed 1 night in Jan 2024
Response from Sayed on 3 Feb 2024
"Dear Imad,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.It is heartwarming to know that you had such a positive experience with us. We are looking forward to welcoming you again at Premier Inn soon.Kind regardsMohamed ElsayedReception team leader"

6/10 Okay

Sakuntala

Liked: Staff & service
Noises from the next room
Stayed 1 night in Jan 2024
Response from Samuel Habib on 31 Jan 2024
Dear Valued Guest, Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport. We do try to manage noise from other guests whether this is highlighted by our team or at the request of adjacent rooms. All our TV’s have limited volume controls to reduce disturbance of other guests and our Security Officers patrol the residential floors on an hourly basis for security and monitoring purposes. Wherever possible, we have soundproofed our rooms and we encourage other guests to keep their noise to a minimum, especially when the hotel is full of families or during nighttime hours. We are sorry that on this occasion we were unable to manage the noise that disturbed you and will revisit our procedures to make any necessary improvements for future guests.Once again, thank you for your feedback and we look forward to welcoming you back again soon.Kind regardsSamuel HabibReception team leader

10/10 Excellent

Tasneem

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s convenient and near the airport. The only drawback is that the cab charges double the price from the other cab.
Stayed 1 night in Jan 2024
Response from Samuel Habib on 31 Jan 2024
Dear Valued Guest,Thank you very much for your lovely feedback! It has made our day, and we are delighted to have lived up to the Premier Inn's promise of making our guests feel at home & and providing them with all the comforts they need coupled with a fabulous location. We look forward to welcoming you back soon.Best Regards.Samuel Habib.Reception Team Leader.

6/10 Okay

Jahid

Stayed 1 night in Jan 2024
Response from Samuel Habib on 3 Feb 2024
Dear Valued Guest.On behalf of Premier Inn Abu Dhabi International Airport, please accept our apologies for any inconvenience caused during your stay in our hotel, we strive to ensure our patrons experience the best visits possible during their travel.We are looking forward to the opportunity of serving you again.Best regards,Samuel Habib.Reception Team Leader.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Samuel Habib on 29 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.We are glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team. Your words of appreciation mean the world to us and will undoubtedly be shared with the entire team.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel HabibReception team leader

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Samuel Habib on 29 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience about Premier Inn Abu Dhabi International Airport.We're glad you had a positive experience with us, and we aim to make it even better next time for a full 5-star rating.We are looking forward to welcoming you again at Premier Inn soon.Kind regardsSamuel Habib.Reception team leader

4/10 Poor

Aaron

Stayed 1 night in Jan 2024
Response from Samuel Habib on 23 Mar 2024
Dear Valued Guest, Thank you for your rating from which I am sorry to learn you were disappointed with your recent visit. Guest feedback is extremely important to us in order to know what we do well and where we can make improvements. It would be great to hear from you again in the future or if you wish to discuss your experience further, please contact me directly at the hotel telephone or email.Kind regardsSamuel HabibReception team leader