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HS HOTSSON Hotel Acapulco

3.5 star property
Experience a tranquil retreat with beachside amenities. Enjoy pools for all ages and savor delicious meals from around the world.

Choose dates to view prices

Escape to HS HOTSSON Hotel Acapulco, nestled near Condesa Beach and Papagayo Beach. Relax at the poolside bar or 24-hour gym, indulge in international cuisine at one of the 4 on-site restaurants, enjoy dry cleaning/laundry services and free WiFi.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is €106
includes taxes & fees
3 Feb - 4 Feb

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(62 reviews)

Highlights

Balcony
Air conditioning
TV
Hairdryer
Rainfall showerhead
Cable channels
Iron/ironing board
Daily housekeeping
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.2 out of 10
Very good
(70 reviews)

Highlights

Balcony
Air conditioning
TV
Hairdryer
Rainfall showerhead
Cable channels
Wardrobe
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
Wardrobe
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
Wardrobe
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
Wardrobe
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Highlights

Air conditioning
TV
Separate bedroom
Hydromassage showerhead
Rainfall showerhead
Jetted bath
Hairdryer
Cable channels
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Bay view

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Highlights

Private pool
Air conditioning
TV
2 bedrooms
Hydromassage showerhead
Rainfall showerhead
Jetted bath
Hairdryer
  • 233 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Ocean view

View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Day bed
Hairdryer
Rainfall showerhead
Cable channels
Iron/ironing board
Daily housekeeping
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa

Family Villa | Private kitchen

Family Villa

Highlights

Air conditioning
4 bedrooms
Hairdryer
Rainfall showerhead
Private bathroom
4 bathrooms
Cable channels
Laptop workspace
  • 177 sq m
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Single Bed and 1 Large Single Sofa Bed
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About the area

Located on the beach, HS HOTSSON Hotel Acapulco is in Costera Acapulco, a neighbourhood in Acapulco. Diana the Huntress and La Quebrada Cliffs are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Parque Papagayo. Looking to enjoy an event or a match while in town? See what's going on at Arena GNP Seguros. Waterskiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ziplining nearby. Visit our Acapulco travel guide
Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana Cazadora al atardecer Ciudad de México
    Diana the Huntress
    7 min walk - 0.6 km
  • Playa Condesa showing a beach and a coastal town
    Condesa Beach
    7 min walk - 0.6 km
  • papagayo rojo posado sobre una rama
    Parque Papagayo
    12 min walk - 1.0 km
  • Wide view of Acapulco Bay from the sea taken with a drone
    Papagayo Beach
    15 min walk - 1.3 km
  • Diana Galleries Mall
    3 min walk - 0.3 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    17 min drive

Restaurants

  • Helados Santa Clara
    1 min walk
  • Los Tarascos
    2 min walk
  • Restaurante Maria Bonita
    3 min walk
  • Barra Vieja 520
    2 min walk
  • Las gaviotas
    4 min walk

About this property

HS HOTSSON Hotel Acapulco

Hotel near Diana the Huntress
Located close to Condesa Beach and Papagayo Beach, HS HOTSSON Hotel Acapulco provides a poolside bar, a terrace and dry cleaning/laundry services. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with 2 bars and a business centre.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a local area shuttle
  • Express check-in, concierge services and beach umbrellas
  • Luggage storage, smoke-free property and a ballroom
Room features
All 506 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • Wardrobes/cupboards, cable channels and daily housekeeping

All-inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited on-site valet and self parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 490 for adults and from MXN 230 for children
  • Self-parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Does HS HOTSSON Hotel Acapulco have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on 3 Feb 2026 start from €106.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HS HOTSSON Hotel Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at HS HOTSSON Hotel Acapulco?

Self-parking is available for MXN 175 per night. Valet parking is available for MXN 175 per night. Limited spots are available.

What time is check-in at HS HOTSSON Hotel Acapulco?

Check-in start time: 3 PM; check-in end time: 6 AM. After-hours check-in is not available.

What time is check-out at HS HOTSSON Hotel Acapulco?

Checkout is at noon.

Are there all-inclusive benefits at HS HOTSSON Hotel Acapulco?

Some rate plans available at this hotel are all-inclusive.

Where is HS HOTSSON Hotel Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the city centre and within a 10-minute walk of Diana the Huntress and Condesa Beach. Parque Papagayo and Papagayo Beach are also within 1 mi (2 km).

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Reviews

HS HOTSSON Hotel Acapulco Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Amenities

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 552 out of 1014 reviews
Rating 8 - Good. 260 out of 1014 reviews
Rating 6 - Okay. 100 out of 1014 reviews
Rating 4 - Poor. 58 out of 1014 reviews
Rating 2 - Terrible. 44 out of 1014 reviews

Reviews

8/10 Good

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities
View was nice
Stayed 3 nights in Jan 2026

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was amazing! The room was clean. Staff was very friendly and helpful. We enjoyed our stay!
Stayed 3 nights in Nov 2025

10/10 Excellent

Franklin

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean.
Stayed 4 nights in Nov 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & good location
Stayed 3 nights in Aug 2025

10/10 Excellent

Soraya Yuridia

Liked: Cleanliness, amenities
I was delighted with my stay at the Hotsson hotel. The place was spotless and the housekeeper made sure it stayed that way during my stay. I loved the customer service from everyone in the hotel, from the front desk the restaurant, the bartenders, and all the security personnel around the hotel. I will definitely go back for my next vacation.
Stayed 3 nights in Nov 2025

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Oct 2025

10/10 Excellent

Galaxy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach was great. Plenty of food options in both directions. Extra activities like dives and boating within 15-30 minutes taxi ride. Would go again to stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
everything is ok view and close to beach
Stayed 7 nights in Jul 2025

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Service in pool excellent, but room was terrible, looks old fashion and towels rasposas y perjudidas.
Stayed 2 nights in Jul 2025

6/10 Okay

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is decent. Spacious room, comfortable bed and really nice view. The pool area is nice, as is the beach. While some staff (like the valet and pool guys) were friendly with great service, I can't say the same for the front desk and secuity staff. We had a very unpleasant experience too long to describe here after arriving back to the property early in the morning from a concert. I will point out we were completely sober and not unruly. The front desk and security were very unprofessional and we were treated badly and with undue suspicion of not really being guests. Security wouldn't even let my wife use a nearby bathroom while we tried to sort out the issue with them and she was in extreme discomfort needing the restroom. We also had a staff member barge into our room on the scond night after only one quick knock. They entered before we could even acknowledge that we were in the room, and we were in bed and not clothed. Not so much as an apology as the staff member quickly exited when they realized we were there. I'm still not even sure why they were entering the room in the first place as the room had been cleaned earlier and we reported no issue in need of service. We were also never acknowledged as VIP expedia and were not given our welcome perk. The wifi also was super slow and at times completely gone. The hotel could definitely train staff better, starting with common courtesy.
Stayed 2 nights in Nov 2025

8/10 Good

Tonantzin

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Morayma

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time here
Stayed 4 nights in Sep 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 3 nights in Dec 2025

10/10 Excellent

Valeria

Liked: Amenities
Excellent service great food. Gladly will come back again!!
Stayed 2 nights in Oct 2025

10/10 Excellent

KARINA

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Nov 2025

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Joss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Jul 2025

6/10 Okay

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
I chose two junior suites with an ocean view and one of my suites was not available when we arrived. It was very inconvenient because we lost a lot of time dealing with this. We had to settle with an apartment type unit that was off of the Main Street and had to deal with all the street noise!
Stayed 2 nights in Jan 2026

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It has everything restaurant bars pools beach and theres even ice cream shop by the entrance
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 4 nights in Aug 2025

10/10 Excellent

Shahin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding place to stay!

I simply love it. It's one of the best hotel in Acapulco and I'd come back here without a doubt.
Stayed 4 nights in Jul 2025

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Third time staying at Hotsson but first time at the villas, loved it ! Can’t wait to comeback!!!
Stayed 2 nights in Jul 2025