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Reviews of Accra Luxury Apartments at The Lul Water

4 out of 5
Accra Luxury Apartments at The Lul Water
FIRST LABONE LINK , LABONE ACCRA, Accra

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 35 reviews" "
Rating 8 - Good. 4 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 2 out of 35 reviews" "
Rating 2 - Terrible. 5 out of 35 reviews" "

9.0/10

Cleanliness

6.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quiet apartment, clean pool and beautiful room
Response from Accra Luxury Apartments on 10 Jul 2023
Thank you for taking time to write this review,Christopher!We’re glad you had a great stay and we’d be looking forward to hosting.

10/10 Excellent

Ire

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Accra Luxury Apartments on 5 May 2023
Thanks for taking time to write this review,Ire! We’re glad to hear that you enjoyed your experience with us. We are committed to providing all our clients with luxury and convenience and it’s great to know that we’re meeting this goal. We’d be looking forward to hosting you again.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Accra Luxury Apartments on 25 Apr 2023
Thanks for the positive review, Michael! We’re glad you enjoyed your stay and we’d be looking for to hosting you again!

4/10 Poor

John

Business traveller
Liked: Cleanliness, property conditions & facilities
I never stayed in Lulwater Apts, but was moved to another apartment. Apartment was great, but had to wait for the property manager to turn up to let me in. Access to the apt floor as well as gym and pool required a keycard which wasn't provided. So had to ask the guard to acompany me up to access the apt. Couldn't use the gym or pool. Internet wasn't working, but property manager did fix that. Could be OK for a long term stay.
Stayed 2 nights in Feb 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, John. We are sorry about your experience and we will look into this and ensure that you have an excellent experience on your next stay. Hope to see you again soon

4/10 Poor

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Intial contact with the apartment has to be by phone if you want let in. No email. Then you have to wait for 30 mins in the Ghana heat for the person to let you into the apartment. I never stayed at Lulwater Apts as I was moved to another apartment. Apartment was fine, but the location was not where I wanted. Might be OK for a long stay though.
Stayed 5 nights in Feb 2023
Response from Accra Luxury Apartments on 21 Mar 2023
Thank you for taking time out to write us this review, John. We are sorry about your experience and we will look into this and ensure that you have an excellent experience on your next stay. Hope to see you again soon

6/10 Okay

afolabi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful & amazing in a very good neighborhood with most of your needs walking distance. Osbond house manager was good & helpful. But the internet in the property wasn’t impressive and very limited, communication was poor, bad as well & microwave was taking away first day & didn’t return till we left 5days later. Not a bad property in all, with good size pool but be prepared to clear the falling leaves yourself.
Stayed 6 nights in Feb 2023
Response from Accra Luxury Apartments on 21 Feb 2023
Thank you for the review, Afolabi. We appreciate you bringing this to our notice.We’re sorry to hear you didn’t have an entirely excellent experience. We’ll look into it and ensure that all the issues are worked on accordingly. We look forward to hosting you again and we hope to give you a better experience on your next visit.

6/10 Okay

Tiffany

2/10 Terrible

Verified traveller

Business traveller
Terrible check in process
Stayed 1 night in Dec 2021

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, room comfort
Pool
Our stay was awesome..Thank you so much Mr.Kay
Stayed 1 night in Dec 2021
Response from Accra Luxury Apartments on 11 Dec 2021
Hello Frank, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you.

10/10 Excellent

Patience

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice n quiet …..
Stayed 12 nights in Nov 2021
Response from Accra Luxury Apartments on 7 Dec 2021
Hello Patience, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and spacious rooms with clean beddings to go with. The staffs are really patient and helpful.
Stayed 1 night in Oct 2021
Response from Accra Luxury Apartments on 24 Nov 2021
Hello Eric, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am happy I chose the apartment because they exceeded my expectations. It’s a beautiful place to be. The restaurant served some good food and the property is safe
Stayed 2 nights in Oct 2021
Response from Accra Luxury Apartments on 10 Nov 2021
Hello Eric, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you.

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was great, I liked the room as well. The swimming area was a great place for relaxation. Will definitely return whenever I visit Accra.
Stayed 1 night in Sep 2021
Response from Accra Luxury Apartments on 14 Oct 2021
Hello Joseph, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

10/10 Excellent

Monica

Liked: Cleanliness, room comfort
Nice
Nice place, Joneil was very helpful. Gym centre was well equipped.
Stayed 1 night in Oct 2021
Response from Accra Luxury Apartments on 11 Oct 2021
Hello Monica, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

2/10 Terrible

jone

Travelled with family
Disliked: Cleanliness, room comfort
Worst of the Worst of the Worst Experience EVER
My stay was not a stay, I arrived at the property to hear that my booking for the one bedroom was not available how I don't know. So I never enter the property, I never saw the apartment or the facilities basically I never checked into Lul water. They moved me about and wasted my time with other suggested accommodations. They downgraded me for the inconvenience, instead of upgrading me. Worst experience ever.
Stayed 2 nights in Oct 2021
Response from Accra Luxury Apartments on 22 Oct 2021
Hello Jone Many thanks for taking time and giving us feedback on your recent stay. We are happy you booked and stayed with us. We, however, apologize for any inconvenience you faced during your short stay. It must be note that we emailed you concerning relocation due to last minute maintenance issues. Again, we rather upgraded you because the location you stayed is more expensive than where you earlier booked. Once again, we apologize for any inconvenience. We look forward to hosting you again, very soon. Thank you.

10/10 Excellent

Arlington

Business traveller
Liked: Cleanliness, room comfort
My stay
Joneil was very helpful. I would love her to host me next time.
Stayed 4 nights in Sep 2021
Response from Accra Luxury Apartments on 4 Oct 2021
Hello Arlington, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Okay
Nice place, Joneil was very helpful.
Stayed 1 night in Sep 2021
Response from Accra Luxary Apartments on 14 Sept 2021
Hello Andrew, Thanks for the feedback. It is much appreciated and we a pleased to know you enjoyed your stay. We look forward to hosting you again. Best Regards.

10/10 Excellent

Anelcia

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Roland was helpful
Stayed 1 night in Aug 2021
Response from Accra Luxary Apartments on 9 Sept 2021
Hello Anelcia, We appreciate your feedback and we look forward to hosting you again. Best Regards.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, room comfort
Good service
Location is good. Taxis on stanby at the apartment to take you anywhere
Stayed 1 night in Aug 2021
Response from Accra Luxury Apartments on 31 Aug 2021
Hello Jeremy, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, had nothing to complain about.
Stayed 3 nights in Aug 2021
Response from Accra Luxury Apartments on 24 Aug 2021
Hello Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

8/10 Good

Alan

Liked: Cleanliness, room comfort
Great Stay in Alternative Apartment
I was a little concerned when my booking was switched to Pearl in the City but it worked out well - the apartment is in a great location in Cantonments, easy walking distance to lots around - even down to Oxford Street for shopping. The apartment was spacious and on two floors and, unlike other similar apartments I've stayed in, pretty quiet - no parties at late hours. Dela was great and very helpful.....reason for only 4*.....wifi dropped one evening and the stained sofa that needed a cover - shame some visitors didn't respect the facilities - I'd happily stay again.
Stayed 4 nights in Jul 2021
Response from Accra Luxury Apartments on 1 Aug 2021
Hello Alan, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We thank you for the necessary feedback on things we need to improve. Management will act on it to resolve all these issues. We look forward to host you on your next visit, hopefully very soon. Thank you

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This place has beautiful looking and is at the good location and save. The problem is that, most of the benefits are not true. First I book one bedroom and they check me in in a 3 bedroom and said they will move to the one bedroom when available. I book this place more than à month. I said okay. Second, it’s said free internet and when I got there they payed a small amount of dada to put in a small device fort he internet. They did not telling that this May finish quick and while I was on zoom meeting the dada was gone and I couldn’t finish my meeting. I spoke to them and someone came and told me that I have to pay for the dada to be able to used, I ask him, how come on the internet it’s said free internet and now I have to pay for the internet? Okey so give me my money back and I will go somewhere else. That person get connected to his boss and after 20 minutes they said the add some dada in the device. That dada last after 2 days and the internet was so bad, worst because I even can’t make a call with that. Third, the bed was so bad, when you are coming to Libé on it, it’s make a lot of sound and all of the rooms was light. I mean even at nigh the light outside get in the room and it’s like you are sitting outside, to be able to sleep I and my wife have to cover all of our body to be able to sleep. We struggle like that for 7 days. The worst things is that I tried to call Expedia to explain the situation but the robot was saying that my identification number was wrong.
Stayed 7 nights in Jul 2021
Response from Accra Luxury Apartments on 22 Jul 2021
Hello Many thanks for taking time to give feedback on your recent stay. We are happy you booked and stayed at our property. However, we sincerely apologize for any inconvenience you faced during your recent stay. Notwithstanding this, there are few issues that needs to be addressed. Your booking was one bedroom, however we upgraded the room for you to a 3 bedroom. With regards to internet, data provided by the facility was sufficient for your stay. You were oriented on our data policies. And as such management made it possible for you to have access to internet during your stay. Issues of the bed sound and lights coming in the apartment was never reported however, management will work on it to fix these issues. We once thank you for staying with us and looking forward to hosting you again. Thank you.

2/10 Terrible

patrick

Business traveller
Stayed 1 night in Jul 2021
Response from Accra luxury apartment on 21 Jul 2021
Hello Many thanks for taking time to give us feedback. First of all, we apologize for any inconvenience you faced during your short stay. We request you leave comments behind for management to identify your issues and work on it. We look forward to hosting you again. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The guys on grounds know their work. Great guys. I was working from home mostly so internet was really of great deal. Thanks Jeff
Stayed 1 night in May 2021
Response from Accra Luxury Apartments on 19 May 2021
Hello Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you .

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
We were transferred to Embassy Garden apartments due to building works taking place at the hotel. The stay was nice at Embassy gardens
Stayed 1 night in Mar 2021
Response from Accra Luxury Apartments on 24 Mar 2021
Hello Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We apologise for relocation you to a different property due to maintenance issues. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you .

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a comfortable stay. It was a wonderful place to be.
Stayed 2 nights in Feb 2021
Response from Accra Luxury Apartments on 8 Mar 2021
Hello, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you .

10/10 Excellent

Ransford

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2021
Response from Accra Luxury Apartments on 21 Feb 2021
Hello Ransford, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2021
Response from Accra Luxury Apartments on 15 Feb 2021
Hello Benjamin, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
So far so good we had a good time. Breakfast was great
Stayed 2 nights in Feb 2021
Response from Accra Luxury Apartments on 9 Feb 2021
Hello Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you .

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I think their hospitality was amazing and I give them a plus for that
Stayed 2 nights in Jan 2021
Response from Accra Luxury Apartments on 28 Jan 2021
Hello, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 9 nights in Jan 2021
Response from Accra Luxury Apartments on 16 Jan 2021
Hello Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay in a modern, spacious environment. Located on a quiet street in a quaint residential neighborhood.
Stayed 9 nights in Jan 2020
Response from Accra luxury Apartments on 12 Feb 2020
Hello We appreciate your timely response. We are thankful you stayed at our property. It's important you had a great experience. We are pleased you liked our facility and the environment. We look forward to hosting you again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great private location in a condo building. Lovely decor and sparkling clean. Took a while to get the internet working.
Stayed 5 nights in Jan 2020
Response from Accra luxury Apartments on 6 Feb 2020
Hello Olaiya We acknowledge your review. We are happy you stayed at our facility. We are pleased you liked the facility and had good experience. We apologise for any inconveniences. We look forward to hosting you again.

2/10 Terrible

Nnoduka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m still shocked at how terrible this is
The rude security guard yelled insults my way and refused me entry into the premises. Why? The property was full and it didn’t matter if I had a prepaid and guaranteed reservation. After 8 hours of being jerked around I was relocated to a property that is beat described as a slum. No electricity, no hot water, no sheets, no breakfast (which we paid for), no cleaning service, ripped towels. A nightmares in general. One of us ended up with malaria (we had to leave windows open for air, and mosquitoes came in). We relocated to another hotel and had to pay last minute rates. Also, many other people who had reservations at their other properties faced similar issues. Attaching some photos of the ridiculous substitute accommodation I was given
Stayed 3 nights in Dec 2019
Response from Accra luxury Apartments on 25 Jan 2020
Hello Nnoduka We appreciate your feedback. We are happy you stayed at our property. We apologise for any inconveniences you faced during your stay with us. However, it must be indicated that your relocation was communicated to you before your arrival. Such as the new property have the same standards as that of your initial booking. Again you and the family declined the breakfast. We provide cleaning everyday so it's not true, we didn't provide house keeping for you. Where we hosted you is 5 minutes from the National Airport as well as 5 minutes away from the Accra Mall. All the same, we apologise for any inconveniences you faced.

10/10 Excellent

ADEBAYO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from Accra Luxury Apartments on 25 Apr 2021
Hello Adebayo, Many thanks for taking time and giving us positive feedback. We are pleased you stayed with us and are delighted to know that you enjoyed your stay. We are happy we met your expectations and will continue to provide the best of quality customer service to all our guests. We look forward to host you on your next visit, hopefully very soon. Thank you .