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Reviews of La Palm Royal Beach Hotel

4.5 out of 5
La Palm Royal Beach Hotel
No. 1 Bypass, Accra

Reviews

7.4

Good

Rating 10 - Excellent. 95 out of 366 reviews" "
Rating 8 - Good. 149 out of 366 reviews" "
Rating 6 - Okay. 54 out of 366 reviews" "
Rating 4 - Poor. 44 out of 366 reviews" "
Rating 2 - Terrible. 24 out of 366 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Dining was very good. Check out was not smooth. Beautiful and save property. Overall enjoyable experience for a person traveling over seas. Would return again.
Stayed 5 nights in Feb 2024
Response from Angela on 9 May 2024
Dear Theresa, We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with us .We look forward to welcoming you soon.Thank You

10/10 Excellent

Anja

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Das Personal ist sehr freundlich. Einzelnes müsste am Gebäude, bzw in den Zimmern renoviert werden. Die Dusche hatte kaum Wasser, Schubladen im Bad fielen auseinander.
Stayed 4 nights in Mar 2024
Response from Angela on 23 Apr 2024
Liebe Anja,Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir freuen uns, dass Sie sich während Ihres Aufenthalts willkommen gefühlt haben. Wir entschuldigen uns aufrichtig für Ihre Erfahrung und werden an den Problemen arbeiten. Das Hotel hat mit einigen sanften Renovierungsarbeiten begonnen und die Zimmer werden bald auf den neuesten Stand gebracht. Nochmals vielen Dank und wir freuen uns, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße

2/10 Terrible

Giulia

Disliked: Staff & service, property conditions & facilities
The property is really run-down and scandalously overpriced. My room had a broken sliding door onto the verandah (which was also in a bad state), so it was sealed and I could not let fresh air in. As the window and bathroom had no other form of ventilation, the room did mot meet basic health and safety standards. When I asked to change room, I was told this was not possible. The breakfast is also terrible - limited selection and low-quality food
Stayed 2 nights in Mar 2024
Response from Angela on 5 Mar 2024
Dear Giulia, Thank you for taking time to review our hotel. We sincerely apologize for your experience and will work on the issues. The hotel has started some soft refurbishment and the rooms will be quite updated soon.Thank you once again and we look forward to hosting you once again. Kind regards,

8/10 Good

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff treated us very differently on our two stays here. We check out for a few days, traveled, then came back. The 2nd time we checked in we we do much better then the first time. The lady was way friendlier and offered us a cold drink which was wonderful on that hot day.
Stayed 1 night in Feb 2024
Response from Angela on 27 Feb 2024
Dear Carey,Thank you for staying with us at La Palm Royal Beach Hotel.We sincerely apologize for the experience you had during your first check in .We are glad to hear the second experience was better. We look forward to exceeding your expectation on your next visit.Once again thank you for staying with us .Thank you

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice the only complaints was getting bit by mosquitoes at night.Staff was excellent.Room was cleaned regularly
Stayed 2 nights in Jan 2024
Response from Angela on 27 Feb 2024
Dear George,We are pleased to hear you had a nice stay.We do apologize for getting bit by mosquitoes at night and hope our housekeeping resolved it by spraying your room.Moving on ,we will be more proactive to prevent such experience .Once again thank you for staying with us Thank you.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property two separate times in one week and had a very different experiences when we checked in both times. I’d have to say the second check in that we had on Friday was much better than the first one. Everyone was very efficient and we were offered a cold drink, which was greatly appreciated.
Stayed 2 nights in Feb 2024
Response from Angela on 20 Feb 2024
I am very sorry to hear that you had two different check in experiences.We pride ourselves in exceeding guest expectations and we will ensure to do better the next time.We look forward to welcoming you during your next visit.Thank You

6/10 Okay

Gerard

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs refurbished
Stayed 3 nights in Feb 2024
Response from Angela on 20 Feb 2024
Dear Gerald,We hope you had a pleasant stay.We truly appreciate your feedback .Management has taken note of it and will do well to work on it.Thank you.Angela

6/10 Okay

Gyimah

Disliked: Property conditions & facilities
It was excellent 6yrs ago when I visited and they had an amazing breakfast buffet. This time around, property didn’t seem well maintained and their breakfast was just standard.
Stayed 2 nights in Jan 2024
Response from Angela on 27 Feb 2024
Dear Gyimah,It is our pleasure to have you re visiting us after these years. Breakfast variety concern has been shared with management and we will do our best to improve upon it. Management is also doing its best to gradually keep the property well maintained and in good shape.We hope to exceed your expectation during your next visit .Once again thank you for staying with us .

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Better access to the beach without having to wait for a guard would have been nice though.
Stayed 6 nights in Jan 2024
Response from Angela on 27 Feb 2024
Dear Craig,Thank you for staying with us at La Palm Royal Beach Hotel.We are pleased to hear about your wonderful experience.We apologize having to wait for a guard . Safety of our guest is of topmost importance to us hence the engagement of the guard.Thank you

8/10 Good

DR CHANDRAPRAKASH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs an improvement..
Stayed 5 nights in Jan 2024
Response from Angela on 27 Feb 2024
Dear Dr Chandraprakask,We sincerely appreciate your review.We will work towards improving our breakfast menu.Thnak you .

8/10 Good

Akwasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Wow…such a beautiful hotel. It’s at the beach and also in a very convenient location . Not too far from city center and the airport. Just a few minutes drive. I love my stay here. I will always choose here over any beach hotel in Accra.
Stayed 2 nights in Nov 2023
Response from Angela on 27 Feb 2024
Dear Akwasi,We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with.We look forward to welcoming you soon.Thank You

4/10 Poor

Tieranny

Travelled with group
Disliked: Staff & service, property conditions & facilities
The breakfast was good and the rooms have adequate size and amenities. Although the property is close to the beach there is no access to the beach from the property. The one gate had a padlock during my stay. Service was frustratingly slow. In order to get towels and toilet paper it took 4 phone calls, 2 visits to the front desk, and 8 hours. We had ants in our bed and had to explain why we could not continue to sleep in the room after the bed had been sprayed but the sheets not changed. Once our room was changed we were in a room that the lights periodically turned off and on, the bathroom windows was not completely installed so it let in mosquitoes, and the adjoining room doors were left unlocked. In order to get the adjoining door “locked” it required multiple calls to the front desk, three people coming to look, and finally a maintenance worker nailed the door shut. Needless to say I would not recommend this hotel.
Stayed 8 nights in Dec 2023
Response from Angela on 27 Feb 2024
Dear Tieranny, Thank you for taking time to review us. We sincerely apologize for the experience you had at our hotel. We will look into all the issues raised and put in place the needed corrective measures to ensure this does not happen again. With regards to the beach, it is locked and open to only in-house guest, it is also a security measure to prevent outsiders from using it as an entry point into the hotel. We do hope you will visit us and give us a chance again the next time you are in town. Thank you once again for staying with us.

8/10 Good

Moiz

Liked: Amenities
Labadi beach is a nice area. The hotel is on a sprawling property with various activities to keep busy with. The room suite was nice as well. As a default they should keep insect spray in the rooms as I had to call housekeeping to get one. Also, I was fortunate to have two bathrooms as the shower head in one burst out from the connection due to the high pressure. There did not seem to be a clear walkway to the beach from the hotel property or backyard. Food was pleasant. It is a taxi ride away from the city center. Overall I did like the hotel.
Stayed 1 night in Dec 2023
Response from Angela on 27 Feb 2024
Dear Moize, Thank you for your reveiw . We are pleased to know you had a splendid stay and we also sincerely apologize about the issue of insects . We will look into the issue raised and put in place the needed corrective measures to ensure this does not happen again. With regards to the beach, it is locked and open to only in-house guest, it is also a security measure to prevent outsiders from using it as an entry point into the hotel. We look forward to welcoming you again.Kind regards

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Freda

Stayed 2 nights in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout. Enjoyed dining near the Gulf. Comfortable rooms
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Hillary

Liked: Cleanliness, staff & service, amenities
If you’re looking for a place to stay that is in Greater Accra and close to the airport, this is it! Most of the staff are incredibly nice and helpful. The pool and grounds are absolutely stunning. The Ghanaian restaurant is phenomenal. After seeing other hotels in the area, this one could use a major room update (it’s like it was from the 70s). I ended up unplugging the lamps in my room because they either shocked me or would spark when I turned them on. The breakfast buffet was a 4/5 but the staff working the breakfast shift were inattentive. They often stood in the corner and it felt really awkward to ask for coffee or water. If on a budget and if wanting to enjoy a beautiful pool area, this is a decent stay.
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Stayed 8 nights in Oct 2023

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place friendly environment good choice of breakfast
Stayed 1 night in Oct 2023

4/10 Poor

Fiona

Stayed 2 nights in Sep 2023
Response from Eugenia on 27 Sept 2023
Thank you for the compliment .Kind regards

6/10 Okay

tonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Furniture in rooms is outdated , needs iron and board , refrigerator was not working properly, up date to Smart T.V . There’s not entertainment. Why was there a Covid 19 Charge to everything at this property? There’s no Covid 19 if so why was there no mask , No PPP . This charge needs to be Stopped
Stayed 6 nights in Sep 2023
Response from Eugenia on 15 Sept 2023
Thanks for the mail.We do appreciate your concerns and promise to work on it before your next visit.Thanks once again with love .Kind regards

10/10 Excellent

Nelson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming. There is also a shuttle service to and from the airport
Stayed 4 nights in Sep 2023
Response from Eugenia on 15 Sept 2023
Thanks for the mail .We do really appreciate your satisfaction on our facility.Looking forward to welcome you once again .Kind regards

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Friendly and helpful staff and decent food. Otherwise, a very disappointing hotel. The lock on the door to my room malfunctioned intermittently throughout my stay - it would read my card, but not unlock. I suspect this was probably related to the fact that the locks on several of the rooms around me looked like someone had tried to pry them off, with deep gauges in the door around the locks, and cardboard backing for the lock where you'd usually find wood. The room itself was eh. Fine, but not worth what they charge. The sink was clogged and wouldn't drain. There was a leak coming from somewhere that left a pool of water on the bathroom floor. The beach is basically a garbage dump. The hotel's one saving grace would be that the grounds and pool area are nice. With a dingy room and beach, I thought I'd enjoy the evening reading by the pool to at least enjoy the grounds. Within 10 minutes I was solicited by three prostitutes. I don't see how this can happen without the hotel allowing it. All in all, clearly a hotel with friendly staff, but poor management that are doing little to nothing to maintain the place, and allowing prostitutes to harass guests who try to enjoy the outdoor spaces.
Stayed 1 night in Sep 2023
Response from Eugenia on 15 Sept 2023
Thanks for the mail. We are very sorry for the challenges you had during your stay in the hotel . We promise to fix all these issues respectively. once again sorry for the inconvenience caused .We love you and hope to see you soon.we appreciate your views .Kind regards

8/10 Good

Jones

Business traveller
Liked: Staff & service
A Pleasant West African Experience
Overall stay was satisfactory. Breakfasts were excellent with good variety. Front staff were excellent and very courteous, as well as professional. All staff members were generally respectful, courteous an willing to assist as best as possible. Ambience of the lounges and rooms was reasonable. Overall experience was pleasant.
Stayed 5 nights in Aug 2023
Response from Eugenia on 15 Sept 2023
Thanks for the mail. We are very pleased to know you have enjoyed your stay.Looking forward to welcome you to our hotel .Kind Regards

8/10 Good

OLABIMPE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. One of their staffs was extremely rude and she is not supposed to be a customer facing agent. The manager came to apologize though, but what she did shouldn't have happened in the first place. Overall, a good place to be.
Stayed 7 nights in Aug 2023
Response from Eugenia on 15 Sept 2023
Thanks so much for your response . we apologize on behalf of the staff . we promise we will give you the best of stay in your next visit.

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Danee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay as everyone was extremely kind and accommodating. When there were issues with our room, we had them recognize them before we did and they made adjustments including switching our room for a lighting issue. The breakfast buffet had a great selection of local and international foods including an in-site chef for crepes and omelettes. The Ghanaian restaurant outside has a nice ocean breeze and good drinks. My son loved the pool.
Stayed 4 nights in Jun 2023

10/10 Excellent

Abiodun

Liked: Cleanliness, staff & service, property conditions & facilities
Walk on the beach was great with spots to hangout
Stayed 2 nights in Jun 2023

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Carey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the property was beautiful, clean and safe. Staff at breakfast each morning was very friendly and helpful. I paid for late checkout but then could not get back into my room and when I called the front desk, they weren’t very helpful. Our room was cleaned each morning and always looked beautiful when we returned.
Stayed 7 nights in May 2023

8/10 Good

Kwadwo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & Helpful staff
All the staff are super friendly and helpful. They make this hotel special.
Stayed 2 nights in May 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service
The property is beautiful,and peaceful. The food variety was excellent and the overall service was excellent.
Stayed 6 nights in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderfully welcoming and helpful, and the facility was clean and comfortable. I would definitely stay again and recommend others to do the same!
Stayed 5 nights in Mar 2023
Response from Naa Okaikor Okine on 28 Mar 2023
Dear Stephen,Thank you for the amazing review. We are glad you enjoyed your stay with us. We definitely look forward to seeing you again.Kind regards,

10/10 Excellent

Lorel

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of palm trees, which I could have one drink each day. Was not obvious that we could buy or get it free
Stayed 7 nights in Mar 2023
Response from Naa Okaikor Okine on 28 Mar 2023
Dear Lorel,Thank you for taking time to review us. We are glad you enjoyed your stay with us and look forward to your stay with us upon your next visit.Kind regards,

4/10 Poor

Charles

Liked: Cleanliness, staff & service, room comfort
Would not recommend
Looked like it was a very nice hotel ten years ago, and has not received a lot of maintenance since then. The real turn off for me though was the prostitutes loitering around the pool after dark looking for clients. Some of them were aggressive in their solicitations too.
Stayed 1 night in Mar 2023
Response from Naa Okaikor Okine on 28 Mar 2023
Dear Mr. Charles,Thank you for taking time to review us. We sincerely apologize that you did not get the usual warm Lapalm Homy feeling. The incident with the prostitutes was quite an unfortunate incident and shouldn't have happened. Some of these prostitutes enter in as regular guests of the hotel. This is however no excuse, and we will get our security to work on this.We sincerely apologize once again and do hope you visit again in the near future. Kind regards,

4/10 Poor

Nicholas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were always smiling and helpful but the condition of the property needs attention. On arrival the hotel staff member who took me to my room was unable to get the electronic key to work which left me waiting outside the room for 15 minutes having just flown in; subsequently I had to have the key reprogrammed six times as there was clearly a fault with the lock. Next, the electrics in the room were a problem in so much as boiling the kettle tripped the system; this was resolved but it should not have occurred. Finally, one morning the water pressure was so low that having a shower wasn't possible; again this was resolved but the combination of issues doesn't give a good impression of the level of maintenance.
Stayed 6 nights in Mar 2023
Response from Naa Okaikor Okine on 16 Mar 2023
Dear Nicholas,Thank you for taking time to review us. We sincerely apologize for your experience and will work on the issues raised.Thank you once again.Kind regards,

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ee pretty much liked everything. The water pressure in the shower could be a bit more water coming out of it. The water pressure was very low and the food breakfast buffut could be a little bit hotter meaning heat, orher than that you would not be disappointed. We plan on trying to get all of our families to come back with us it's about 20 people. We really love pretty much every single day of our stay, so please keep up with the good work.
Stayed 6 nights in Feb 2023
Response from Naa Okaikor Okine on 13 Mar 2023
Dear Jacquelyn,Thank you for the review. Thank you for the honest comments and we will work on it accordingly. Thank you once again for staying with us.Kind regards,

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Naa Okaikor Okine on 22 Mar 2023
Dear Dianne,Thank you for the review. We are glad you enjoyed your stay with us. We look forward to hosting you in the near future.Kind regards,

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and well kept. For the most part the staff is extremely well trained antenna. Need breakfast buffet was plentiful and diversive. I would not have to book another night in order for a late plane departure was incredible.
Stayed 1 night in Feb 2023
Response from Naa Okaikor Okine on 13 Mar 2023
Dear Evelyn,Thank you for your review. We are glad you enjoyed your stay with us. We look forward to hosting you at another time.Kind regards,

8/10 Good

Eddy

Travelled with partner
Liked: Staff & service
Friendliness and welcome by staff on site. There is plenty of space in the room. Comfortable bed. .
Stayed 1 night in Feb 2023
Response from Naa Okaikor Okine on 13 Mar 2023
Dear Eddy,Thank you for the review. We are glad you enjoyed your stay with us. We look forward to hosting you at another time.Kind regards,

2/10 Terrible

Janet

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a lot of work to do. It is not in a state where it can welcome guests and offer the kind of experience they portray online. It has potential to be a wonderful place but right now… it is not good.
Stayed 4 nights in Jan 2023
Response from Naa Okaikor Okine on 1 Feb 2023
Dear Janet,Thank you for taking time to give us a candid opinion about your experience. All issues raised are well noted and the hotel will work on it accordingly.Kind regards,

8/10 Good

Bimpe

Stayed 2 nights in Jan 2023
Response from Naa Okaikor Okine on 1 Feb 2023
Thank you Bimpe for reviewing us. We look forward to hosting you again in the near future.Kind regards

10/10 Excellent

Joana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, nice atmosphere i will definitely ho back
Stayed 2 nights in Jan 2023
Response from Naa Okaikor Okine on 1 Feb 2023
Dear Joana,Thank you for taking time to review us. We are glad you enjoyed your stay with us and look forward to seeing you again.

6/10 Okay

Francis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Compound is amazing. Grass is well Kept. Like traditional decor. The motif is excellent
Response from Naa Okaikor Okine on 10 Jan 2023
Dear Francis,Thank you for taking time to review us. We are glad you enjoyed your stay with us and look forward to hosting you once again.Kind regards,

10/10 Excellent

Shonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend this Hotel
I absolutely LOVE this hotel and the fact that they completely understand hospitality, customer service and professionalism. This was my first trip to Ghana (as well as west Africa) so I didn’t fully know what to expect. This hotel really amazed me with everything especially the food! It was soooo good and the pool area was a lot of fun along with the various activities and parties on site. Will definitely stay here again and recommended to friends interested in visiting Accra.
Stayed 1 night in Dec 2022
Response from Naa Okaikor Okine on 10 Jan 2023
Dear Shonda,Thank you for your amazing review of the hotel. We are glad you had an amazing time staying with us. We look forward to hosting you and your friends soon.Kind regards,

8/10 Good

Kevin, Medina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is beautiful and the staff was very responsive and friendly. The rooms could use some updating, but were clean.
Response from Naa Okaikor Okine on 4 Jan 2023
Dear Kevin,Thank you for taking time to review our hotel. We are glad you enjoyed your stay with us. The hotel has started some soft refurbishment and the rooms will be quite updated soon.Thank you once again and we look forward to hosting you once again.Kind regards,

6/10 Okay

Kimberly

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2022
Response from Naa Okaikor Okine on 4 Jan 2023
Dear Cherished guest,Thank you for taking time to review our hotel. We are glad to know you enjoyed your stay with us Thank you once again and we hope to host you once again.Kind regards,