Lobby sitting area

Reviews of Bole Skygate Hotel

2.5 out of 5
Bole Skygate Hotel
Bole sub city, woreda 13, Addis Ababa

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 83 reviews" "
Rating 8 - Good. 30 out of 83 reviews" "
Rating 6 - Okay. 16 out of 83 reviews" "
Rating 4 - Poor. 9 out of 83 reviews" "
Rating 2 - Terrible. 4 out of 83 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Usman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite neighbourhood
Very quite and serene envorinment
Stayed 4 nights in Mar 2020

10/10 Excellent

Tagabo, London, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Various Toilet drainage may need to be looked at, apart this all been fantastic. I will definitely be back.
Stayed 4 nights in Feb 2020
Response from The manager on 11 Mar 2020
Thanks!

4/10 Poor

Verified traveller

Disliked: Amenities
Rooms are hot no ventilation to cool, high price for the location and services offered, and bad location.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The biggest challenge appears to be WiFi and hot water. Food is good, people are great
Stayed 2 nights in Jan 2020
Response from The Manager on 18 Jan 2020
Thanks for your review. WiFi is a problem across the nation and we will try to prescribe additional capacity if that would solve the problem. The hot water problem had been literally one of a five-year occurrence and is now resolved. We appreciate your comment and hope to get over most of the issues.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful! Breakfast was good, room was comfortable. I would stay there again
Stayed 1 night in Jan 2020
Response from The Manager on 18 Jan 2020
Thanks and we will receive our guests will outmost welcome.

4/10 Poor

Harish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever...
Reception ladies do not understand English at all , had water logging in wash basin and no lights in bathroom complained twice for all the 3 days no one came to fix it.. food is awful, location is worse , I called several times to house keeping but no one answers your call...not worth spending a penny for this hotel..
Stayed 3 nights in Dec 2019
Response from The Management on 18 Jan 2020
We are deeply sorry for your inconvenience most of which could be resolved with some understanding of communication. The hot water problem had been literally one of a five-year occurrence and is now resolved. We appreciate your comment and hope to get over most of the issues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provide television programs for various ethnicities and languages because visitors from other countries, backgrounds and languages visit and lodge at this hotel.
Stayed 1 night in Dec 2019
Response from The management on 18 Jan 2020
Thank you for your TV-related comment. Yes, we do our level best to have guests access multi-channel TV services, which we have most currently. We will do more to get our guests comfortable while they stay with us.

4/10 Poor

Molly, Boston, MA

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at the desk is SO UNHELPFUL. I showed up having booked through Expedia and was promptly informed they had no rooms available. I called Expedia, and after a customer agent talked to the receptionist she then informed me that they DID have rooms available. In fact they actually had several rooms available, since they then proceeded to put me in the wrong room (a smaller room with twin beds much cheaper than the one I had booked) before putting me in the one I had paid for. Additionally the restaurant service is a joke, we were the only ones there and had to wait over an hour for our lukewarm food.
Stayed 2 nights in Nov 2019
Response from manager on 26 Nov 2019
Dear Sir, we have addressed your issue with the receptionist and hope that such issues will not be faced by our guests again.

6/10 Okay

Ezra Ogwell

Business traveller
Liked: Cleanliness
Close to airport but not comfortable
The hotel is very best the airport and a clear attraction for that overnight layover. It’s off road too so traffic noise is low. Arriving late, found no towels or bath slippers and no tea making essentials. I asked and they were delivered. Time to sleep and mosquitoes appeared! The night staff did not have mosquito spray (locked room!) so they couldn’t help me but say “sorry”. Hotel was full so I had to usual manual methods to reduce the number of mosquitoes. So yeah I didn’t sleep much and morning was. RELIEF! Breakfast was basic and this hotel is designed for the mass transit passenger market (where you have no real choice but what the airline provides). will hesitate to go back.
Stayed 1 night in Nov 2019
Response from The manager on 20 Nov 2019
Thanks a lot. We will do our best to make sure that our guests get the maximum comfort during their stay.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Very noisy on 5th floor just below restaurant which was crashing about til 00.30 then v noisy from 6am..and despite checkout being at 11am had a call from reception at 7am saying to have my break then checkout!!!
Stayed 1 night in Oct 2019
Response from The Manager. on 16 Oct 2019
Thank you for your review. We have taken your concern seriously and will be addressing them sooner tan later.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 22 nights in Sep 2019
Response from manager on 9 Oct 2019
Thanks

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from The Manager on 23 Sept 2019
Thanks for your positive review, which helps us sprint to the next level. We value our customers' satisfaction so much and we work towards improving even more.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing hotel. Comfortable and exquisite. Wish I could have stayed longer.
Stayed 1 night in Aug 2019
Response from The Management on 4 Sept 2019
Thank you very much for your nice review. We will do our level best to excel in the market.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from The Managments on 7 Aug 2019
Dear Our Valued guest, Thank you for taking your time to give us your review. look forward to welcome you again for your next trip. with kind regards,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Airport Hotel
Pleasant, comfortable. Stayed only one night as transit passenger. Very close to airport. Very convenient for connecting flights. No time to go to city, but surrounding area looks clean, well-lighted, and safe.
Stayed 1 night in Jul 2019
Response from Yirgalem Gizachew on 5 Aug 2019
Dear Ms.Veronica, Thank you for taking a minutes to give us a positive review on your stay at bole skygate hotel. we are extremely happy to hear from you that you have enjoyed your stay. we will be waiting to welcome you again in your future trip. The Managments

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from bole skygate hotel on 5 Aug 2019
Dear Our Valued guest, Thank you for taking a minutes to give us a review in your stay at bole skygate hotel. we will be waiting to welcome you soon in your next trip. The Managements,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from The Management on 9 Jun 2019
Thanks.

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019
Response from The management on 4 Apr 2019
Thanks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the Airport. It has WiFi and free breakfast.
Stayed 3 nights in Feb 2019
Response from The management on 1 Apr 2019
Thanks!

8/10 Good

Ray, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel biggest advantage is it's close proximity to the airport and fast growing Bole area. All the staff members were also extremely friendly and helpfull. . Front desk personnel Sisaynesh was exceptional.
Stayed 3 nights in Feb 2019
Response from Mekonnen on 12 Feb 2019
Thanks and we will be inspired to do even more.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019
Response from Mekonnen on 27 Jan 2019
Thank you for your positive review. This motivates us to come a step closer to meeting our customers' demand.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, room comfort
Quick, Easy for an overnight stay
Super close to the airport for an over night transit stop. Free shuttle. You have to dig around a little to find it, but everyone was helpful and friendly. Exit the airport, go down the long ramp to the right, see the shuttle buses and ask around for the Bole Skygate. Less than five minute drive. There is not much around as far as restaurants, etc. There is an adequate breakfast buffet, the staff is helpful and friendly. They are working on their internet connection which was not strong when I stayed there.
Stayed 1 night in Jan 2019
Response from Mekonnen on 23 Jan 2019
Thank you for your fair reviews. Internet stability is much to be desired within the country, which is improving from time to time.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for about a week. I'd just come from India and was suffering from food poisoning. The hotel staff was very nice and the cook made me some meals that were not in the menu to help me with my recovery. The hotel is very close to the airport. You can easily walk to it. But the airport pickup/dropoff service worked perfectly. The room I stayed in was very comfortable and clean. The restaurant on the 6th floor was amazing. Great view of the city. And the staff was also very nice and friendly. I had hot water every day. Overall, great hotel, lovely staff.
Stayed 6 nights in Dec 2018
Response from Mekonnen on 8 Jan 2019
Dear Mr. Rodrigo, It was so nice learning that you recovered fast from your Indian ailment and our staff helped you get well along. We are encouraged by your positive review and would work hard to get our guests experience a comfortable stay.

8/10 Good

christina

Liked: Cleanliness, property conditions & facilities, room comfort
good option for overnight in addis
clean quiet hotel located right next to the airport (technically about a 15 minute walk). wifi and breakfast served, free airport shuttle. reccommend for transit and overnight addis stays.
Stayed 1 night in Dec 2018
Response from Temesgen on 3 Jan 2019
Dear MS. Christina, Thank you very much for staying with us and for your feed back! We will work on hard to excel in our guest's experience and your feedback is valued one. Best Regards, Temesgen Dilnessa General Manager, Bole Skygate Hotel

6/10 Okay

Valerie, lilongwe

Liked: Staff & service
Stayed 1 night in Dec 2018
Response from The management on 20 Dec 2018
Thanks for your feedback and we will try to address them.

8/10 Good

Chris, Bristol, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel. Receptionist willingness to communicate in English could be improved. Informing me where the Dinning Hall was done by the baggage handler, but generally very friendly staff. Bar tender very friendly and helpful. Hotel is set off a fairly dark road, but still able to see at night.
Stayed 1 night in Nov 2018
Response from The management on 4 Dec 2018
Thanks. We are working hard in improving on our blind spots.

2/10 Terrible

YA, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I’ve ever been. The hotel is infested with cockroaches, poor hygiene and located in unsecured area. Do not walk at night - it is risky. Literally you can not go to anywhere for dinner because there are no restaurants around. I willl never and ever recommend this place for anyone. The pictures on their website or orbitz doesn’t reflect the ground truth. Very disappointed. I didn’t sleep the whole night. I left the hotel the following morning to a much nicer place. I had to call the hotel several times to arrange hotel shuttle from airport. After all those calls, they didn’t show up. The worst experience.
Stayed 1 night in Nov 2018
Response from The management on 15 Nov 2018
This is sad. Please have a look at earlier reviews to corroborate this review. We are always highly regarded for our location and there is no single cockroaches in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good location
Very close to the airport. Ok rooms.
Stayed 2 nights in Nov 2018
Response from The management on 13 Nov 2018
Thanks!

10/10 Excellent

Barbara, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for layover. Very close to terminals. Excellent Breakfast
Stayed 1 night in Oct 2018
Response from The management on 7 Nov 2018
Barbara, Thanks for your great review. Such nice reviews drive us to even do more. I look forward to show off to you next time that we have improved even further.

10/10 Excellent

DrMark, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to place for late night flight arrivals at Addis Bole Airport and next day departures in Ethiopia. Basic, safe, VERY CLOSE to Airport and a great view of Addis on the 6th floor restaurant. Not recommended for long Addis tourist stay because of location.
Stayed 1 night in Oct 2018
Response from The management on 31 Oct 2018
Thanks for your great review. Your understanding of our location would have changed if you knew our proximity to downtown Bole where you have food, cinema and full night life. There is always next time. Cheers!

8/10 Good

Brynjolfur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was decent and clean and the staff friendly and willing to help (like everybody in Ethiopia) - but getting there was a bit harrowing for a first time tourist. Not the hotel's fault as such, but when you land in Ethiopia at the airport at night it's actually not easy to know what you are supposed to do, and the parking area where the buses are is not visible from the concourse outside the terminal. Better signposting and better information from the hotel would have helped me a lot!
Stayed 1 night in Oct 2018
Response from The management on 25 Oct 2018
Thanks a lot and we are working hard to make it a better place to stay.

8/10 Good

Mohamed, Egypt

Liked: Cleanliness, staff & service
Nothing special . Poor hotel with poor internet connection
Stayed 5 nights in Sep 2018
Response from The management on 25 Oct 2018
Internet is commonly not as much as you want to get it. We will do all what is possible to get Wifi improved.

10/10 Excellent

Meseret, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for transit with easy access to the airport. Friendly staff and clean facility.
Stayed 2 nights in Sep 2018
Response from The management on 20 Oct 2018
Thanks a lot. We will do our best to improve further.

10/10 Excellent

Bishaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from The management on 9 Aug 2018
Thanks for your encouraging reflection. We will work hard to improve further.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel but
I stayed for 4 night,I'm very happy in those days,all stafs are friendly and look professional
Stayed 1 night in Jan 2018
Response from Mekonnen on 5 Feb 2018
Thanks and we are happy for what we received as a review. We will strive to work harder in an effort to get our guests comfortable while staying in our hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2018
Response from The management on 15 Jan 2018
Thanks and we will try to improve further and your review is helpful.

4/10 Poor

KAUSHIKKUMAR

Disliked: Staff & service, property conditions & facilities
Not so good no milk in a hotel amazing please improve on the catering side
Stayed 1 night in Dec 2017
Response from The Manager on 14 Dec 2017
Dear Mr. Kaushikkumar, We thank you a lot for your reflection. We have followed up your comments and tried to verify with our staff. Apparently, there is a mechanism within our system to ensure that essential supplies are always delivered with no interruption. We will further look into the the matter in future. With warm regards, Mekonnen. Managing Director.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western Comforts
Extremely comfortable rooms with huge windows, and a rain shower. This was the only hotel in all of Ethiopia (three week visit) that had in-room wifi connectivity AND a functioning hot shower. Easy access to the airport. $10-ish taxi ride to downtown. Free airport shuttle. On my second visit, I just walked though. It's that close. Zero noise. Quiet, and peaceful. The perfect place for quick trip to Addis.
Stayed 1 night in Nov 2017
Response from The Manager on 22 Nov 2017
Thank you for your comment . This will help us improve our service quality more further. Hanan Mulugojam Front office and marketing manager +251116183355/ +251941622812

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Bole Skygate Hotel
was good
Stayed 1 night in Nov 2017
Response from The Manager on 22 Nov 2017
Thanks for your comment. This will help us improve our service quality. Hanan Mulugojoam Front office and marketing manager +251116183355/ +251941622812

8/10 Good

Jonathan, Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Addis
Really good experience. English speaking staff and Great space for the money. The Airport shuttle was a plus, Flawless and only 5-Minutes away. Would make this my number 1 stay spot in the future.
Stayed 2 nights in Aug 2017
Response from Hanan on 21 Aug 2017
Thank you for your positive comment.This will help us improve more on our service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, fair price, good service and location
Great and lovely hotel. I had enjoyable and restful time.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
the stay was very peaceful and able to sleep well
Response from General Manager on 16 Jan 2017
Thank you very much for your comment, we will try to excel our performance to a more satisfying and delighting level. We look forward to serving you at Bole Skygate Hotel again. Best Regards, Temesgen Dilnessa General Manager, Bole Skygate Hotel

10/10 Excellent

getachew , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to sleep
The hotel was clean and very nice to sleep the staff are amazing treat you like family I recommend for any one I was staying for 3 days only but now I am staying for weeks more
The restaurant

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom sewage smell
Bathroom flooded be smelled like sewage. Mosquitos in room. Hotel located very close to airport in ugly dirty dirt area. We were scared when the cab driver could not find and made many turns I dirt roads late at night.

10/10 Excellent

Hugh, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and modern, beds were comfortable. Helpful staff and only a couple minutes drive from ADD airport. Great!
Response from The Manager on 16 Jul 2016
Thanks for your valued comment and review. the management.

10/10 Excellent

Rick, San Luis Obispo, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best overnight for airline layover
I was met at the Shuttle by the manager and a kind staff. The stay was great. I spent the night because of an airline layover. I chose for the price and was surprised for the service and value. Will always stay at this hotel.
Response from The Manager on 16 Jul 2016
Thank your for your encouraging words. We will be glad to work on further improvement. The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis
What a pleasant contrast to find a peaceful place in the midst of Addis! The ever increasing noise of the city makes it hard to sleep through the night, even in a good neighborhood. Skygate however is an oasis where peace and tranquility is found through out the night. It exceeds what I have experienced overall at other hotels. super courteous
Response from the management on 16 Jul 2016
We thank you a lot for your nice words. We look forward to seeing you back at our hotel. With warm regards, .

6/10 Okay

Robert, Minneapolis

Liked: Cleanliness, room comfort
Addis Ababa
The hotel was clean, close to the airport and friendly.
Response from The Manager on 16 Jul 2016
Thank you for your comments and review. With kind regards,